I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Toon meer
Bedrijf heeft geantwoord
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Toon meer
Bedrijf heeft geantwoord
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Swansea
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Verenigd Koninkrijk
4,8
Uitstekend
296 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Service…
As Billie Eilish vinyl had not arrived the assistant advised me to order it. Picking up tomorrow. Very well organised.
25 mei 2024
Antwoord van hmv (UK) - Swansea
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In store very helpful in placing the…
In store very helpful in placing the order, delivered in the time stated, so top marks
15 mei 2024
Antwoord van hmv (UK) - Swansea
Hi Keith,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Swansea
Hello Gaynor
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very quick delivery on the dvd
2 mei 2024
Antwoord van hmv (UK) - Swansea
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
AMAZINGGG,Just EVERYTHING IS GREAT
28 april 2024
Antwoord van hmv (UK) - Swansea
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not helpful online or in store
For years i have vought at HMV, wont be goung in there again.
Not helpful online although just advised to return or go into store.
In store the woman was not helpful and rude, other staff members I dealt with were pleasant. She informed me a staff member made a pricing error and now given an item away cheap like it was my fault and stood there accusing them infront of me. There wasn't a pricing error when item was scanned.
Wouldn't honour a sale for something my friend bought and when I tried do same day they said it had been a mistake on price and I can return items i bought online. Sent pictures, etc of waht was bought and price and still told no.
There is a postage cost to return as can't get refund instore if bought online. The return is not really an issue as it states clearly on the website but its when they made a mistake on an item they sold with pricing and then won't honour it for me when given to one person already that's where the problem is.
21 april 2024
Antwoord van hmv (UK) - Swansea
Hi Samantha
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you on the returns procedure.
Kind regards
Great service and fast delivery and…
Great service and fast delivery and amazing products 😁😁😁😁
10 april 2024
Antwoord van hmv (UK) - Swansea
Hi Frano
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Swansea
Hi melita
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I loved HMV for so long now and the…
I loved HMV for so long now and the workers are friendly, stuff there is great, it’s just amazing.
6 april 2024
Antwoord van hmv (UK) - Swansea
Hi Millie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Swansea
Hi Thelma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in your Swansea store are…
The staff in your Swansea store are very attentive get me what I want very polite amazing team all very helpful full of information can’t fault them
23 maart 2024
Antwoord van hmv (UK) - Swansea
Hello Sandra
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Antwoord van hmv (UK) - Swansea
Hi Calvin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
"PICK-UP AN ONLINE ORDER"
Came into the store to pick up an online order, I spoke with Tim who dealt with my request.
17 maart 2024
Antwoord van hmv (UK) - Swansea
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Swansea
Hi Rhys
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reliable service from a good company, and one of my favourite stores to browse and buy movies and music.
Very pleased with the service I received overall, the cost of post and packaging is much cheaper than some other companies, and the dvd I ordered was well wrapped and protected. The quality of the dvd was also very good!
2 maart 2024
Antwoord van hmv (UK) - Swansea
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Swansea
Hi Alyson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Swansea
Hello Sian,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Swansea store.
Thanks for shopping with hmv, we look forwrad to seeing you in-store or online again soon :)
Easy, simple, prompt, excellent
The website was easy to navigate, payment was simple to process, the order arrived on time, and the items were in perfect condition.
11 februari 2024
Antwoord van hmv (UK) - Swansea
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic well informed polite helpful…
Fantastic well informed polite helpful staff in swansea!
Thank you x
4 februari 2024
Antwoord van hmv (UK) - Swansea
Hi Maria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
27 januari 2024
Antwoord van hmv (UK) - Swansea
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.