I always look forward to visiting HMV. I go looking for a vinyl album that I know I want, but when I leave the store I always have at least one other album that I didn't realise I wanted, that was un... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie85 / 86 Golden Square,, WA1 1QE Warrington, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After being frustrated by not being able to use my gift card online Beth H was very helpful and patient in ordering my DVD in-store. I picked a quieter time as I am slower than younger customers and o... Toon meer
Bedrijf heeft geantwoord
What was great was that, unlike many companies, HMV did the simple things well - making life easier for me. I ordered 2 CDs - one of which had a set release date. I received appropriate update and BOT... Toon meer
Bedrijf heeft geantwoord
A simple way of shopping, if it wasn't in stock it could be ordered, my first purchase had a scratch so took it back, and I was given a choice of pick up or home delivery, staff were helpful. Job done... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Warrington
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
85 / 86 Golden Square,, WA1 1QE, Warrington, Verenigd Koninkrijk
4,7
Uitstekend
218 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I always look forward to visiting HMV
I always look forward to visiting HMV. I go looking for a vinyl album that I know I want, but when I leave the store I always have at least one other album that I didn't realise I wanted, that was until I found it amongst the huge selection in HMV
2 mei 2026
Antwoord van hmv (UK) - Warrington
Dear Customer,
Thank you for sharing your experience at the store. We pride ourselves on the range and variety of vinyl that we offer our customers, so we’re delighted to hear you were able to find what you were looking for.
We constantly review and refresh the items we have available, so we look forward to offering you even more choice soon! :-)
Great staff
Great staff, and people who know what they are doing and know there stuff about music, films and other.
24 april 2026
Antwoord van hmv (UK) - Warrington
Hello Richard
Thanks for leaving us a great review. We’re delighted to read your kind comments and can’t wait to see you again soon!
Great service in The store staff very…
Great service in The store staff very professional and happy to help. my order came through the post very quickly
19 april 2026
Antwoord van hmv (UK) - Warrington
Hi Cheshire
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly and knowledgeable staff at…
Friendly and knowledgeable staff at Warrington branch. Ease of ordering. Quick delivery to store. Overall efficient experience which I would recommend.
10 april 2026
Antwoord van hmv (UK) - Warrington
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Warrington
Hi PAUL
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Amazing staff in HMV Warrington
Amazing staff in HMV Warrington. Super informative & helpful always
29 maart 2026
Antwoord van hmv (UK) - Warrington
Hi Rebecca
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Warrington store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
No waiting around
No waiting around. My parcel had been there a week the cashier still found it straightaway.
Very polite. I would order from HMV again
I opted for click & collect.
27 maart 2026
Antwoord van hmv (UK) - Warrington
Hello Jacqueline
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Efficient service
Staff friendly and order taken efficiently. Order fulfilled quickly (ahead of estimated delivery date). Very pleased.
18 maart 2026
Antwoord van hmv (UK) - Warrington
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
had a problem with one of my purchases
had a problem with one of my purchases, the aftercare service was sublime.
12 maart 2026
Antwoord van hmv (UK) - Warrington
Hi Simon,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good customer service
10 maart 2026
Antwoord van hmv (UK) - Warrington
Hello Thomas,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff are always helpful
The staff are always helpful, professional, polite, respectful, knowledgeable and talk to me. They are nice to have a conversation with and make my visits enjoyable.
26 februari 2026
Antwoord van hmv (UK) - Warrington
Hello Charles,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff were great in helping me with…
The staff were great in helping me with getting my Blu,ray and ordering it for me
15 februari 2026
Antwoord van hmv (UK) - Warrington
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Refund policy needs reviewing!!!
Refund policy needs reviewing! I had a bad experience purchasing an item online. Travelled to the nearest HMV which was 6-7 miles away to seek a refund. Told at the till exchange or credit note. You can return via online, attempted this and you are charged more money £3-£4 extra to have shipped back to the company. What a load of time wasting, full refund should be given by the store, which is HMV. Tried to contact HMV directly extra charge to my phone bill due to 084 number. This problematic purchase has put me off shopping with the company.
After receiving a reply to my review it still is the case I mentioned. Awkward way of dealing with a return when most stores will and do returns to store FREE. Less hassle for customers and more likely to shop again with the brand. That reply just repeated what I said and offered no actual help. I'm sure a managers discretion at stores could be applied for sorting and dealing with returns.
10 februari 2026
Antwoord van hmv (UK) - Warrington
Hi there, thanks for reaching out and making us aware of your thoughts regarding our returns policy. We are sorry to hear of your disappointment with regards to our returns policy. As the store would have informed you; our high street stores are only able to offer exchanges for online orders and as such if you require a refund, you would need to return this to us. If the item was merely unwanted then there would be a service charge applied however if the item was faulty/damaged, the returns label would be pre-paid.
You mention attempting to call us, however please be aware that only our high street stores use 084 numbers. Our customer service team can be reached directly on 0333 3234 754 9am-5pm, Monday to Friday. You are also welcome to contact us through email at website.service@hmv.co.uk.
We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.
Counter staff at the Warrington branch…
Counter staff at the Warrington branch were very helpful and ordered the vinyl I wanted to be delivered to my home address.
7 februari 2026
Antwoord van hmv (UK) - Warrington
Hi Anthony
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Warrington store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Warrington
Hi richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Warrington
Hi Amanda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
From finding what I wanted to ease of…
From finding what I wanted to ease of ordering and paying to delivery.wonderful,seamless service
19 januari 2026
Antwoord van hmv (UK) - Warrington
Hi Claire,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Emailed to say my order was delivered…
Emailed to say my order was delivered and ready too collect on the release date
Easy to collect package perfect ie no dinks or marks.
15 januari 2026
Antwoord van hmv (UK) - Warrington
Hi Luke
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Warrington
Hi Kurt,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I got my package in perfect condition
I got my package in perfect condition, it would 5 stars but they left it in the open behind my gate. Luckily my neighbour picked it up. I feel that’s more of a Royal Mail thing so I seriously would buy again
14 januari 2026
Antwoord van hmv (UK) - Warrington
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.