Holbi Reviews 

I've bought different module from this company, all for OSCommerce, none of the is working correctly, and i've been asked for more money to fix them.

After 6 month i'm still waiting for them to fix the thing up, but now i'm sure i'll just sue them and make a professional do the job in their stead.

P.S. They NEVER offered to fix it, so they are liar on top of being incompetent

P.P.S. After beggin for help, still nothing. They have complete access to the system, but are unwilling to help. Would really like to close the matter and put an happy ending to the story, but i just find a rubber wall.

Excellent quality of the delivered web site, although the project took slightly longer than was promised in the beginning - still the money well spent (and the investment has already returned!) and will be ordering more services after Christmas

After running my website for a couple of years and finding Trustpilot for my own business I think I should leave a review about the company who made my website (well, half of it anyway). I contacted them about a site, sent over some pretty specific layout information and graphics and told them in no uncertain terms what my budget for the project was and that it was basically an absolute figure. The person I initially contacted was nice enough, fairly professional, and told me "We can make the site for you in two weeks." Two weeks after they started they sent me a link to the store on their server and it looked like maybe an afternoon's work had been put into it. Very few things were where they were supposed to be and a few things that I had been told looked fine on the design were now "added extras" which would incur extra charges to fix. What could I do but pay them the extra money? I needed my site up and running so I could make some money.

After over 300 emails between me and them the director of Holbi shows up and tries to mediate (to his credit he's quite a friendly bloke). So finally, after an exasperating 3 months my project was delivered still quite unfinished, overbudget and buggy.

Modules are also insanely over costed. I enquired about a few changes I needed to be made and I think I managed to get them down to about £500 in the end. I decided to shop around and managed to get the same thing (plus a couple of other tweaks) for £170 from a stellar developer whom I trust implicitly and has not let me down.

None of the people who work for Holbi (at least that I spoke to) seem to speak English as a first language. There were frequent misunderstandings and terribly written emails which were sometimes very difficult to decipher. Considering they put themselves forward as a leading company in the UK you would think they would put the time in to learn the language properly so they could more effectively communicate with their customers.

I initially went with Holbi to save me having to code the site myself. I could have done it myself if I wanted to but I thought I'd let them take care of it so I could focus more of my time on other areas of the business but without constant reminders they seem to forget about your project. I'd say if you have very deep pockets, go to them and say "I need a website, I don't care how much it costs" or "I need a website, I don't care what it looks like" then they would probably provide a decent service because they seem to be technically proficient (there wasn't anything I was told "couldn't be done") but if you have an existing design and functionality in mind then please, shop elsewhere.

Lastly, I am still finding numerous bugs in the site and with the payment gateways that cost me yet more money to put right. I've had the whole PayPal gateway replaced with a better module because of frequent problems with it and the NoChex gateway gives me major issues like processing orders twice and "double restocking" products when duplicate orders are deleted.