Terrible. Just because you are going into administration don't forget people will still be trying to order off of your website. They cancelled one order which I made, ordered more items and can't be b... Toon meer
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Lees wat reviewers zeggen
Our experience with Homebase was worth 5star+++ from the beginning to the end. 1st, Liz was very helpful, guiding us choosing our ideal kitchen and storages and 2nd, what can I say about the fitters,G... Toon meer
In one sentence ujala jadhav made it possible. From the beginning to the finish always available for help and advice. I couldn't fault her assistance and advise which made it possible. Would r... Toon meer
Went to Home Base, Catford branch just off Road with a team member to do a big work garden items. I was really impressed at how helpful the staff were, one gent helped us with lifting the large heav... Toon meer
Bedrijfsgegevens
Over Homebase - Catford
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
10 Beckenham Hill Road, Catford, SE6 3NU, London, Verenigd Koninkrijk
- 0345 640 7015
4,3
Uitstekend
120 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick transaction quick pick up
Quick transaction quick pick up
Staff very helpful
13 april 2024
Review zonder uitnodiging
Amazing staff
I went to Homebase Catford wanting to get clearance paving stones , when I was told that unfortunately they are in the warehouse I threw a hissy fit and to be fair was a little rude to staff called Clive and Joan , not once did they argue back with me they went above and beyond and got the paving stones for me , they are what customer service is about and I thank them very much for being so lovely to me .
7 april 2024
Review zonder uitnodiging
Liz the kitchen designer excellent
Liz the kitcgen designer was exprienced, was excellent in designing the kutchen for iur small kitchen space. She would be available to answer questions and was passionate about helping us to achieve the kitchen we would be satisfied to have.
30 maart 2024
Review zonder uitnodiging
Cannot believe how rude the staff are…
Cannot believe how rude the staff are at this store!all you get is attitude from the people at the service desk.are they not here for customers????
25 maart 2024
Review zonder uitnodiging
Antwoord van Homebase - Catford
Hi Julie,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. We have shared this with the store management to investigate, if you would like to discuss this further please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref 1910917” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Just needs to be a bit better
It was quick and convenient to purchase - but collection was awkward. The woman serving was distracted and ignored customers while she chatted with a colleague leaving customers queuing, and frustrated.
25 maart 2024
Review zonder uitnodiging
Antwoord van Homebase - Catford
Hi Peteb,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Prompt service
A few moments after I placed my order it was ready to collect. That is very good service.
24 maart 2024
Review zonder uitnodiging
Kitchen purchase
We had a great experience with Homebase in Catford from start to finish. The designer, Ujala, was great at getting us started and shared possible solutions to get what we wanted in the kitchen and made everything possible. She spent lots of time with us and made all the items arrived on time. So happy with the finished product. Thank you Ujala!
21 maart 2024
Review zonder uitnodiging
Friendly and efficient service
Friendly and efficient service. Thanks.
17 maart 2024
Review zonder uitnodiging
Click and collect was very quick
I like the website for Crown paint colours, which shows them in a colour scheme. I did click and collect and it was ready within an hour
12 maart 2024
Review zonder uitnodiging
Good Service
There was a broken bit but it was changed straight away. Very good service
5 maart 2024
Review zonder uitnodiging
Helpful Customer Service Assistant
Customer Service Assistant was very helpful
23 februari 2024
Review zonder uitnodiging
Very easy
Very easy. My goods were on the trolley ready for me. When I got to the store,
11 februari 2024
Review zonder uitnodiging
Quick and easy collection with a smile
9 februari 2024
Review zonder uitnodiging
Antwoord van Homebase - Catford
Hello Roger - that's a very kind review and glad you are happy with everything. Pop in again soon.
Easy to order online
Easy to order online.
Ready next day.
Good communication on the phone, not so good in store.
Box heavily damaged.
11 januari 2024
Review zonder uitnodiging
Antwoord van Homebase - Catford
Thank you for taking the time to provide a review - it is appreciated. Hope to serve you in the future.
Friendly staff ,quick service
25 januari 2024
Review zonder uitnodiging
Antwoord van Homebase - Catford
Thank you very much for recognising the team and their service. They work very hard and it will mean a lot to know this is appreciated. Hope to see you again soon.
Item ready to collect in under a minute
6 januari 2024
Antwoord van Homebase - Catford
Thank you for taking the time to review and that your experience was 5 star. We appreciate the feedback and look forward to helping you in the future.
Good delivery package quality service
13 januari 2024
Antwoord van Homebase - Catford
This is wonderful to read, thank you for taking the time to give us feedback.
Great 😊 really easy to order delivered…
Great 😊 really easy to order delivered quickly
30 december 2023
Antwoord van Homebase - Catford
Hello and thank you for your review, it really helps provide customers with your experience and is very valuable
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