Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviou... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF Dumfries, GB
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Lees wat reviewers zeggen
I recently bought a garden shed from you. There were a few problems, due to my queries over confusing pricing, and delivery. Consequently the business took quite some time. However, the staff member,... Toon meer
Customer service was not good. I was in to buy a gas barbecue which I tried to lift by myself but was unable to. Asked for assistance but non wad available according to staff member. I then suggested... Toon meer
Bedrijf heeft geantwoord
The lady (Molly) who helped me with my click and collect order was very patient and kind. I was struggling with my phone to see the order and she went out of her way to sort it. Excellent customer ser... Toon meer
Bedrijfsgegevens
Over Homebase - Dumfries
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Unit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF, Dumfries, Verenigd Koninkrijk
- 0345 640 7175
4,7
Uitstekend
122 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
“Outstanding Customer Service”
“Outstanding Customer Service”
I live in West Sussex, but the Dumfries Homebase had a product I needed and Thanks to the Manager Ken and Antonia my product is on its way to me 😁 Thank You 🙏🏾 so much Homebase Dumfries, you went above and beyond with your Customer Service and if I am ever in Scotland I will come in and Thank You personally 😊
Warm Wishes Maddy
19 februari 2024
Review zonder uitnodiging
Staff member was very nice and efficient
11 februari 2024
Review zonder uitnodiging
All as ordered
11 februari 2024
Review zonder uitnodiging
Excellent Click and Collect service at Dumfries
I made the use of the click and collect service for the first time.
Received an acknowledgement that the two items were ready to collect within a few minutes of placing the order via text.
Excellent, friendly service when I went into the Dumfries shop to collect the paint.
9 februari 2024
Review zonder uitnodiging
Click and Collect recommended.
We needed various items from Homebase. Normally we’d just pop in and have a browse, but we were short of time so decided to use their click and collect service. Super easy - a text to let us know everything was ready and no time at all when we went to collect. Super friendly staff member as well. Perfect,
4 februari 2024
Review zonder uitnodiging
Online order pick-up
Quick and easy, staff were helpful and friendly.
24 januari 2024
Review zonder uitnodiging
Lovely staff most helpful
10 januari 2024
Quick and easy click and collect.
Quick and easy click and collect.
Product great.
13 januari 2024
Review zonder uitnodiging
Dumfries staff were very helpful
Dumfries staff were very helpful. Helped me with a very large, heavy item. I never would’ve been able to get it to the car or into the car without their help.
8 januari 2024
Review zonder uitnodiging
Easy to view and helpful staff
5 januari 2024
Click and collect service..
Ease of availability .... 1 hour on click & collect. Item was waiting when I arrived. Customer service lady was so pleasant and helpful,
Five stars all round..
18 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Dumfries
Hi Alison,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
No hassle click & collect
Lights up,looking good.Great bargain at half price.
16 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Dumfries
Hi Tricia,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Ordered insulation by click and collect…
Ordered insulation by click and collect service, paid online, husband picked it up, all ready and waiting no hassle, now up in the loft!
3 december 2023
Antwoord van Homebase - Dumfries
Hi Patricia,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Had all items that were ordered and was…
Had all items that were ordered and was kept informed on everything
2 december 2023
Antwoord van Homebase - Dumfries
Hi MARGARET,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Antwoord van Homebase - Dumfries
Hi June,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Friendly helpful staff.
5 december 2023
Antwoord van Homebase - Dumfries
Hi Mrs,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Good service is the only reason I have…
Good service is the only reason I have given any stars ...extremely poor product but I had already used it and needed it so couldn't return it. Xmas tree stand..very poor .far too narrow to fit most tree trunks and wouldn't keep any straight.
3 december 2023
Antwoord van Homebase - Dumfries
Hello Julie,
Thank you for your review, we're sorry you were disappointed by our product.
Team Homebase
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