I had to bring a faulty product back. Rebecca’s customer service attitude was poor. I tried to explain that it was inconvenient to have to bring it back. She refused to apologise saying she doesn’t pa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil we... Toon meer
Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready w... Toon meer
Linda at HomeBase in Frome Somerset is a happy friendly and efficient member of staff. I bought numerous items but later had to return some unused as they were unsuitable. Linda is consistantly pleasa... Toon meer
Bedrijfsgegevens
Over Homebase - Frome
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Wessex Fields, BA11 4DH, Frome, Somerset, Verenigd Koninkrijk
- 0345 640 7591
4,6
Uitstekend
246 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Peter was brilliant
Peter was brilliant, nothing was too much trouble! He mixed some paint for me when the one I wanted was out of stock and he didn’t complain at all :) would definitely get my paint from him again. Thank you Peter!
27 maart 2024
Review zonder uitnodiging
Easy process and good price.
Easy to find product and order online. Good price and available within hours. Ready on the shelf at the in store collection point.
25 maart 2024
Review zonder uitnodiging
I was returning an unwanted gift and…
I was returning an unwanted gift and managed to speak to Ian about it and he was very understanding and excellent with his customer service in effecting the refund as well as then giving me lots of information and insight into the other product I ended up buying. Ian was amazing!
25 maart 2024
Review zonder uitnodiging
Exceptional customer service
Ian made my day! His customer service, understanding and helpfulness were beyond compare. He helped me sort the problem, had good advice, did not rush me and gave me his full attention. Outstanding.
25 maart 2024
Review zonder uitnodiging
Peter was supper friendly and helpful
Peter was supper friendly and helpful. He had no hesitation to help. A star member of your staff.
21 maart 2024
Review zonder uitnodiging
Excellent salesman called Pete !!!
Excellent salesman called Pete who went above and beyond and was extremely helpful!! A asset to your company!!!
20 maart 2024
Review zonder uitnodiging
Served by Lyndi
Polite and offered advice on the plants i purchased
15 maart 2024
Review zonder uitnodiging
Paint mixing - helpful and knowledgable
Peter was so helpful on the paint counter. Knowledgeable and quick.
16 maart 2024
Review zonder uitnodiging
I was served by Peter
I was served by Peter. He was so helpful in many ways even carrying my purchases to the till. Thank you Peter
16 maart 2024
Review zonder uitnodiging
Peter helped me when selecting paints…
Peter helped me when selecting paints and mixing them. He went above and beyond with his customer service and was very knowledgeable. He made my shopping experience easy and enjoyable. Thanks again, Peter. The store are lucky to have you.
16 maart 2024
Review zonder uitnodiging
Qualcast Strimmer Spool
Very easy to park outside the store. Click and Collect just inside the entrance and my order was received very quickly.
13 maart 2024
Review zonder uitnodiging
I got what I needed but it took a long…
I got what I needed but it took a long time. Couldn’t find staff to help. I was carrying a newborn baby and needed to lift compost bags, a fellow customer kindly helped me and put it on my trolley and my car but no staff available. I had hoped that there would be the offer/option when I got to the till but that did t happen.
9 maart 2024
Review zonder uitnodiging
Frome Homebase
Pete on the paint mixing department in Frome is brilliant, really helpful and friendly and saves me some money!!
6 maart 2024
Review zonder uitnodiging
Order was there on time
Order was there, friendly staff, unfortunately I had ordered the wrong thing but they were very helpful.
8 maart 2024
Review zonder uitnodiging
The service I received from Peter who…
The service I received from Peter who mixed some paint for me. He couldn’t have been more helpful or charming - good old fashioned service. Peter even took my large tin of paint to the till which enabled me to leave promptly. Please employ more Peters!
3 maart 2024
Review zonder uitnodiging
Brilliant service from Pete today
Brilliant service from Pete today. He went out of his way to sort out my paint predicament. Very helpful.
7 maart 2024
Review zonder uitnodiging
Pete was so helpful today
Pete was so helpful today , I left it all to him to sort out my paint
7 maart 2024
Review zonder uitnodiging
We picked up some paint and Pete mixed…
We picked up some paint and Pete mixed the paint for us. He gave us excellent customer service and was friendly and knowledgeable.
3 maart 2024
Review zonder uitnodiging
Pete was very helpful and gave good…
Pete was very helpful and gave good advice to support us with our paint mixing choices. Very engaging and friendly.
2 maart 2024
Review zonder uitnodiging
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