Homebase - Leicester Reviews 

Amazing customer service from Nikolas and Richard who helped me load 16 rolls of turf both into my trolley and into my car.l would definitely have not been able to do this myself and were so helpful

Excellent online ordering, easy to use, in store great customer services and quick order pick up location inside the store.

Bought a garden furniture set - it looks great, was not too difficult to put together and took about a week to arrive. The day after it arrived I noticed the set was on sale in store - the manager was kind enough to refund me the difference between what I paid and the sale price. Really happy with the product and the service!

Smooth process
Even encouraged us to spend more in store !
Brilliant staff

Great engagement from store manager. Answered every question patiently and with balanced information. There is still hope for courteous, helpful store staff in this online world!

Fast efficient and very friendly

Liz Nash was very helpful and polite and showed me around and explained everything to me

Website easy to navigate and ordering is quick and straightforward. Staff in store are helpful and friendly. My order was found, brought to me and loaded into my trolley. Great customer service will recommend and use again!

I was served by Sub who was very helpful and able to help me find everything I needed. As someone who is new to DIY and can’t put up a shelf without put up several holes in my wall, it was informative to have Sub show me different products for my needs and explain which would be my best option.

Easy to navigate the website and order.
Good communication. When I got there I was served quickly and my order was ready in a trolley.

Great value and 15% OFF

Great experience had confirmation within 30 mins items were ready to collect. Lady in customer service desk very helpful and I had the items within 5 mins of being in the store.

Served by Sub and found him to be very knowledgable and helpful on a recent trip. Provided me with some great tips for home renervation with a friendly and polite manner!

We went to do shopping at Homebase good thing there was 15% off all plants. We were served by Jay she was lovely. Saw us in the queue and called us over to her till to make sure we didn't have to wait any longer. She was lovely and remembered us from before when we went there. I wanted to say a big thanks to her. It's people like Jay that makes the store worth visiting. Thanks Jay.

The cooker has broken down twice, I would like to get a replacement but I now have to prove the cooker is broken. If I cannot I have to pay ten percent of what the cooker was worth so the company doesn't loose money! I didn't realise when you purchase from Homebase, they
have another company providing the cooker, if it all goes wrong you have to deal with that company plus the manufacturer. Hotpoint a massive let down. There only interested in getting your money! Staff are rude and disinterested. Never buy Hotpoint or from Homebase again.

Do not purchase from Homebase

The web and onsite computer said there was a stock of 10 items, but not that i could see. The assistant said yes must be around the back and will take a few days to put out!

Not what I would call customer service.

Polite and friendly staff makes choosing where to shop a no brainer.
Thanks for providing quality and value for money merchandise, as well as a hassle free check out experience.

Brilliant lovely place very quick will definitely be calling in again

Great, easy collection. Friendly and helpful staff.