This was not a planned ordering experience. That morning an email from local Homebase landed in my Inbox warning of imminent cold freezing weather and snow. Arctic conditions. Bells rang in my head!... Toon meer
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Very easy to order, excellent customer service. Ordering online was quick, simple and hassle free. I ordered for click and collect to my local store. Order went through ok, no problems and speedy emai... Toon meer
Order placed online, to be ready for Monday collection. Monday came and went. Went to collect next day - still not in? Delivered, appaerntly, as I was leaving store. Went to collect next day - han... Toon meer
Bedrijf heeft geantwoord
Visited the Lowestoft branch today and was met with really friendly faces and pleasantly surprised how helpful everyone was, especially Ian who just seemed he couldn't do enough. Got everything I need... Toon meer
Bedrijfsgegevens
Over Homebase - Lowestoft
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Tower Road, NR33 7NG, Lowestoft, Suffolk, Verenigd Koninkrijk
- 0345 640 7261
4,3
Uitstekend
92 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 43% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely staff especially John on the…
Lovely staff especially John on the till, happy friendly guy and very polite and professional.
Plants always look healthy and at a great price!
16 juli 2024
Review zonder uitnodiging
Ordered online as not available in…
Ordered online as not available in store, picked up 2 days later - easy & fuss free !
11 juli 2024
Eventually...but it shouldn't be this difficult
Order placed online, to be ready for Monday collection. Monday came and went.
Went to collect next day - still not in? Delivered, appaerntly, as I was leaving store.
Went to collect next day - handed similar but incorrect item. Went back into store to finally collect correct item, three visits and three days late.
3 juli 2024
Antwoord van Homebase - Lowestoft
Hi Peter,
Thanks for your feedback. We’re sorry for any disappointment caused by your recent click and collect experience. We've shared this with the instore team to review further. Please reach out if you'd like to discuss this further.
Thanks,
Team Homebase
Everything I ordered was ready within…
Everything I ordered was ready within an hour as stated. I didn't pick up until a couple of days later and was found and bought to me promptly.
19 juni 2024
Review zonder uitnodiging
Soon as I collected the bulbs I planted them…
Soon as I collected the bulbs I planted them, one was very tiny like a pea bulb another 1 was like a bean 3rd one was like a grape size , I was very disappointed and now still waiting fir them to show any form of growing which they are not very very disappointed#
5 juni 2024
Review zonder uitnodiging
Antwoord van Homebase - Lowestoft
Hi June,
Thanks for your feedback. We’re sorry for any disappointment this has caused! We've just reached out to you regarding this.
Thanks,
Team Homebase
Brilliant helpful staff,always friendly, helped to bring heavy chair to our car. The staff at til gave us really useful advice on how to lay our floor tiles. We really appreciate them all.
Brilliant helpful staff.
31 mei 2024
Review zonder uitnodiging
A proper DIY store
Was really easy to order what I wanted, you can get a lot of things in Homebase that you used to be able to get in all DIY stores, but now only seem to be available in Homebase, keep it up guys. No hassle picking up my order, and really helpful, friendly staff.
30 mei 2024
Review zonder uitnodiging
Excellent service
30 mei 2024
Review zonder uitnodiging
Good to shop
Good range of products
Hassle free
Nice staff
Lousy lighting in Lowestoft - invest in some brighter system
28 mei 2024
Review zonder uitnodiging
Staff being available/approachable to…
Staff being available/approachable to find to ask about information when needed and knowing garden knowledge.
27 mei 2024
Review zonder uitnodiging
Used Click and Collect
Used Click and Collect as I couldn't find it in store. Nice and easy.
28 mei 2024
Review zonder uitnodiging
Polite staff
Polite staff. Clicked and collected my order. Was available quickly. Nice and easy process
25 mei 2024
Review zonder uitnodiging
Lovely Kieran
Lovely Kieran, so helpful loading our car. Great selection of stock
23 mei 2024
Review zonder uitnodiging
Customer service assistant was very…
Customer service assistant was very helpful in getting my order out on time !
12 mei 2024
Review zonder uitnodiging
Excellent click & collect order
I placed a click and collect order at my local Lowestoft store, I received a call to say that they had none of the size I wanted so they have me the larger bags instead, This was a nice gesture from Beccy, when I went to collect I purchased my other items and Beccy sorted out my order, this was so quick and professional. The service I received was excellent thank you to Homebase, Beccy and the Lowestoft team
19 mei 2024
Review zonder uitnodiging
Overall great ordering & collection experience.
Easy ordering system and clearly shows how many in stock.
Ready for collection quickly the following day.
Easy to collect with staff at Lowestoft very cheery as usual.
17 mei 2024
Review zonder uitnodiging
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