Ordering and pick-up was straightforward which made the whole experience great. The thing that really earned the full 5 stars 🌟 was the staff. For someone like me with disabilities that are not that... Toon meer
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They were quiet on arrival and when I collected my order the 3 members of staff were a little pre occupied. They took my order number and got the product, I could not carry them all in one go but nobo... Toon meer
Bedrijf heeft geantwoord
Excellent able to check stock on line at my Norwich branch, then did click and collect, was able to collect after one hour, excellent service and friendly, helpful staff
Would have given 0 stars if possible but unfortunately it is not. Terrible service, rude staff on tills, trying to charge full pack prices for individual items that have been left on shelves (not cust... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Homebase - Norwich Hall Road
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Hall Road, NR4 6DH, Norwich, Norfolk, Verenigd Koninkrijk
- 0345 640 7176
4,6
Uitstekend
97 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 52% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Great experience in store
Was served by Ruth today. Ruth was very friendly, knowledgeable and helpful. She is a great asset to the store.
13 juli 2024
Review zonder uitnodiging
Delivery driver communicated very well…
Delivery driver communicated very well and was on time …polite and helped take my patio set in to the lobby…..great purchase and customer service staff at hall road couldn’t be any better was very impressed Sebastian was very polite and helpful
9 juli 2024
Easy to order and easy to collect
Easy to order and easy to collect. Nice staff in store on collection.
11 juli 2024
Review zonder uitnodiging
Ease of ordering,ease of collection and…
Ease of ordering,ease of collection and pleasant helpful staff.
9 juli 2024
Review zonder uitnodiging
Ali was very helpful in helping us…
Ali was very helpful in helping us choose the correct paint was polite and very knowledgeable
23 juni 2024
Review zonder uitnodiging
The service was very good customer…
The service was very good customer assistants were very helpful.
21 juni 2024
Review zonder uitnodiging
I visited homebase store on hall road to buy a product pressure washer road…
I visited homebase store on hall road norwich to buy compost and karcher pressure wash there was a member of staff called abbie who was very helpful and a credit to the company of homebase and was polite
17 juni 2024
Review zonder uitnodiging
Fast, friendly service by Abbey.
Good product at sensible price. Friendly staff
13 juni 2024
Review zonder uitnodiging
Fantastic service
The lady in the outdoor plants section on 16/6 was very helpful with plant advice
16 juni 2024
Review zonder uitnodiging
Good service by Abbey
I was served by a lovely young lady today at 10.31am I give you the time as the customer in front of me didn’t actually pay for his goods. His contactless transaction did not go through.
The cashier herself was really worried about being dismissed for this.
I truly hope this is not the case.
4 juni 2024
Review zonder uitnodiging
Matt who served me was very helpful
Matt who served me was very helpful, getting a lawnmower from the warehouse and carrying it to the till. He gave useful advice on products.
Store is much better than last time I visited
27 mei 2024
Review zonder uitnodiging
Lady at checkout always friendly and…
Lady at checkout always friendly and helpful.
21 mei 2024
Review zonder uitnodiging
Garden
The homebase in Norwich was very good service and the delivery was very good as well box'st up very good.
14 mei 2024
Excellent Customer Service
On 8th May 2024 I purchased a Keter shed from the Hall Road Norwich branch of Homebase. The service I received was excellent from my queries being answered about shed (I believe the gentleman's name is L Jermy as stated on the order,) the sorting of my order and delivery to the efficient service from Emma at the till.
My order was due for delivery on 13th May. I was contacted by Homebase on Sundat 12th May to say my order was with the delivery partner, who then contacted me and kept me up to date with tracking the vehicle bringing my shed, right up to the time of delivery which was exact almost to the minute. I have had a couple of disappointments recently with certain tradesmen, so this brilliant customer service from both parties has restored my faith in human nature. Great work Homebase, I shall be happy to shop with you again,in fact I have been back today! (14th) to especially thank you and purchase something. Thank you.
8 mei 2024
Review zonder uitnodiging
The delivery was quick and the staff at…
The delivery was quick and the staff at the Hall Road Homebase branch were efficient and friendly. Great service.
9 mei 2024
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