Order placed online, collected next day with no problem. Much improved from last year's disappointment. Well done! Many thanks.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Avoid online ordering!! Ordered Dulux paint which was showing “in stock” for Click and Collect from Penge, assuming it would be ready same day after receiving email confirmation of order. Waited 2 da... Toon meer
We collected a garden sofa set from Homebase Penge using the click and collect service. Huge thanks to Josh who went above and beyond bringing the large box out to our car, unpacking and trying to hel... Toon meer
Collected my order from Homebase Penge, London. I was let down by the cab company I had booked and Collete was amazing. She found a local cab company (Clockhouse), who were there within 10 minutes a... Toon meer
Bedrijfsgegevens
Over Homebase - Penge
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
45 Oakfield Road, Penge, SE20 8RD, London, Verenigd Koninkrijk
- 0345 640 7018
4,3
Uitstekend
125 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
they told me they didn't have the…
they told me they didn't have the screws in stock the problem is I ordered them online to the store that's why marked it down because of the fact that a manager and a member of staff didn't know what they were doing
6 januari 2024
Antwoord van Homebase - Penge
Hi,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management.
Thanks,
Team Homebase
Very helpful and friendly staff
5 januari 2024
Review zonder uitnodiging
Customer service was excellent
Customer service was excellent. I collected from store and the person who served me was brilliant!! She was efficient, helpful and friendly. It makes such a difference and I left the store feeling happy.
3 januari 2024
Review zonder uitnodiging
The item was exactly as I expected and…
The item was exactly as I expected and ready to collect.
3 januari 2024
Review zonder uitnodiging
Items I wanted in stock, no queue. All very good.
31 december 2023
Review zonder uitnodiging
Everything went exactly as I'd hoped
Everything went exactly as I'd hoped. No trouble at all to collect what I'd ordered a few hours before.
31 december 2023
Review zonder uitnodiging
First-class service
Very helpful and courteous - with a New Year’s wish too! Great service, thank you
30 december 2023
Review zonder uitnodiging
Betty and Collette at the Homebase…
Betty and Collette at the Homebase store in Penge were super helpful today, when my young son was looking for a product. Betty got on her hands and knees to find it! Brilliant service. Thank you
20 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Penge
Hi Shazia,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Very helpful staff
I ordered to click and collect. A staff member from the Penge branch contacted me in relation to a choice of item as the came in different colours. As i was unable to decide she very kindly put both items aside until i came to collect allowing me the option to view. Very helpful
15 december 2023
Antwoord van Homebase - Penge
Hi Anne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Friendly customer service
Friendly customer service! Process was floorless from start to finish!
17 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Penge
Hi Sally,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Good price and helpful staff
13 december 2023
Antwoord van Homebase - Penge
Hi Barbara,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Speed of online order and…
Speed of online order and click-and-collect was very good. The in-store customer assistants were really friendly and efficient when I went to pick the item up. I was really pleased that I could collect so quickly and in my local area (inly .5 mile away) as it was really stormy and murky outside.
13 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Penge
Hi Karen,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Ordering on lonesome and efficient was very easy
Ordering on line was very easy. The order was ready collect when I arrived about 90 min later
13 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Penge
Hi Christopher,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
The store manager was so helpful when…
The store manager was so helpful when assisting me to purchase my new appliances. The staff went above and beyond for me and I couldn’t be more grateful. The prices are reasonable and very competitive. The Penge store is very neat and tidy which made it very easy for me to find my items.
Thank you to all the amazing staff for your brilliant services at the Penge Homebase Store!
9 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Penge
Hi Miss,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Antwoord van Homebase - Penge
Hi Dr,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
There isn’t a clear system to separate…
There isn’t a clear system to separate queues for click and collect from general shoppers. Poor communication from till staff and signage
6 december 2023
Antwoord van Homebase - Penge
Hi Susan,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
SHOUT OUT to KUMAR on in PENGE!!! Kumar went above & beyond to help us…
Kumar went above & beyond to help us today! We checked online if certain items were in stock & travelled 13.5 miles to the store. Items weren’t on show but he knew where the stock was
& managed to get these for us (christmas presents) before a store delivery arrived which would have made things very difficult!! Thank You so much! All the staff were lovely too!
8 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Penge
Hi Joanne,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Item wasn’t even in stock
Went all the way there and they had sold the items. Extremely frustrating experience
3 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Penge
Hi Candice,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase
Black Friday tree a real disappointment
I have always bought my real Christmas tree at Homebase. We pre-ordered our usual 6-7ft one on a Black Friday deal. On collection, the tree was already wrapped so no chance to see it, but once we got home we realised how scrawny it was. Lacking branches and nowhere near as lovely and bushy as usual. We debated returning it but it was far too much hassle once it was unwrapped, so we’ve made the best of it. But I can’t help but think you used the Black Friday deal as an opportunity to get rid of the worst trees in stock. In which case, please state this so people don’t feel disappointed at such a central part of their Christmas
27 november 2023
Antwoord van Homebase - Penge
Hi there,
Thank you for your review, we're sorry that you were disappointed by your christmas tree. We have fed this back to our teams.
Team Homebase
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.