Great service, turned up 10 mins before closing to pick up an order, the staff were very helpful brought it out in minutes on a trolley to help me get it to the car
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Lees wat reviewers zeggen
Very good service ! Totally helpful and help carrying to car quickly organised! I only wish this store could remain open - we have benefitted from it so much in the past ! And as all my local friends... Toon meer
I was given the wrong sized item and didn’t realise until I got home. I returned to the store where they picked out the correct sized item and said ‘there you go’ - no apology and no a distinct lack... Toon meer
Bedrijf heeft geantwoord
I ordered on click and collect. Collected same day after work. The 2 colleagues at the collection point had my order within a minute as well as a friendly chat and recommended some other things I wa... Toon meer
Bedrijfsgegevens
Over Homebase - Saffron Walden
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Elizabeth Way, Ashdon Road, CB10 2BL, Saffron Walden, Essex, Verenigd Koninkrijk
- 0345 640 7643
4,7
Uitstekend
90 reviews
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Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Helpful staff
As I couldn't Click & Collect the item I wanted, I rang the store to check the goods were actually in stock.
I spoke to Abby, who confirmed they were and then offered to put 4 on one side until I could get there.
She was friendly and helpful - such a contrast to the man in the Cambridge store in the week. As that's closing, I'm not knocking off stars for his attitude (no sign on the door to say the store's opening hours had changed, for starters!)
Abby, on the other hand, made sure I knew how to find the Saffron Walden store and after I'd purchased the goods, offered to help me with them to the car. Worth the 20 mile round trip to get good service!
7 september 2024
Review zonder uitnodiging
Expert knowledge and friendly interactions
I regularly visit the Homebase store in Saffron Walden to buy plants. The garden staff, especially Dawn, is very knowledgeable about the plants on sale and provides advise on the best plants to buy. The stock is well cared for and beautifully presented. the service provided is exceptional.
25 augustus 2024
Review zonder uitnodiging
I was given the wrong sized item and…
I was given the wrong sized item and didn’t realise until I got home. I returned to the store where they picked out the correct sized item and said ‘there you go’ - no apology and no a distinct lack of customer engagement.
24 augustus 2024
Review zonder uitnodiging
Antwoord van Homebase - Saffron Walden
Hi Helen,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
very quick response ,and quick to be…delivered.
very quick response ,and quick to be delivered , thank you.
11 augustus 2024
Prompt replacement
I had an issue with the batteries going flat quickly for a Powerbase lawnmower I purchased just under I year ago. They replaced them and it's work great again.
2 augustus 2024
Fast great service posted out straight…
Fast great service posted out straight away, products was as described.
2 augustus 2024
The staff were fantastic
The staff were fantastic , nothing was too much trouble . Highly recommended . Thank you Saffron Walden Homebase.
28 juli 2024
Review zonder uitnodiging
Great service
Great service, easy to order on line and staff packed my order intovan for me.
10/10 for Saffron Walden staff.👍
24 juli 2024
Review zonder uitnodiging
Helpful staff with friendly shop atmosphere
Helpful staff giving the store a friendly atmosphere. Good product knowledge. Will return again soon.
19 juli 2024
Review zonder uitnodiging
a great experience
Had a great experience with a helpful young lady, she helped me get my bits out to the car when she could see I was struggling with my toddler
21 juni 2024
Review zonder uitnodiging
Good customer care
Staff were readily available to support me with what I was looking for. Very customer friendly staff and demonstrated very good communication amongst themselves and to me. It was absolutely amazing and stress free as they cheerfully supported me.
19 juli 2024
Review zonder uitnodiging
5stars
The ladies were super lovely and perfect customer service
11 juli 2024
Review zonder uitnodiging
Very friendly and helpful staff.The…
Very friendly and helpful staff.The knowledge of the lady in the centre was really good.She recommended me some plants for my garden and how to care for them.The young girl at the till was very polite and offered me help to the car as I had purchased too much to carry! Would highly recommend this store.
7 juli 2024
Review zonder uitnodiging
No one helped my wife load bags into…
No one helped my wife load bags into car only watched
6 juli 2024
Review zonder uitnodiging
Antwoord van Homebase - Saffron Walden
Hi Pat,
We’re sorry you’ve had a disappointing experience your Wife had instore. We appreciate you bringing this to our attention and will share your review with the instore team to review further.
Thanks,
Team Homebase
Saffron Walden all staff very helpful
Saffron Walden all staff very helpful
Just purchased new BBQ / cover and Gas
Very good service - today 5-7-24 young lady working deserves a mention
Helped me sort my 10% discount with a smile TF Ware Herts
5 juli 2024
Review zonder uitnodiging
With the help of staff I was able to…
With the help of staff I was able to find what I wanted quickly
18 juni 2024
Review zonder uitnodiging
Excellent staff and customer experience
All the staff in the Saffron Walden branch are very friendly and helpful. We have had excellent dealings with Zara, Tim, Dawn, John and Abby. We appreciate their help as we are elderly and not particularly practical (Jacky and Nigel, retired teachers).
17 juni 2024
Review zonder uitnodiging
Good quality product
Easy to order online, good comms with order and delivery and delighted with my new lamp. Very good quality and looks great in our hallway.
6 juni 2024
Efficient service
Efficient service, the young man was very helpful & put the compost in my boot for me.
30 mei 2024
Review zonder uitnodiging
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