Drove over 50 miles to collect it was grey not the white one I ordered obviously a display one as it was very dirty the person who served me had a I don’t care attitude and had no customer care
Locatie
Wijzig locatieEaston Lane, Winnall, Winnall, SO23 7UD Winchester, Hampshire, GB
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Lees wat reviewers zeggen
I've been a regular customer of the Winchester store for several years now and praise of the staff is long overdue. It was good to meet the managers Glen and Oz recently, who helped me with some bulk... Toon meer
It is good to be able to choose something in the store and then order online - so many online purchases turn out not to be as anticipated. Service was good. Previously we have had really bad experie... Toon meer
Bedrijf heeft geantwoord
I was served by Alan who was poliet and friendly he helped me get next day delivery on my new lawnmower and another string on my strimmer. He helped explain the guarantee which was helpful. It was a g... Toon meer
Bedrijfsgegevens
Over Homebase - Winchester
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Easton Lane, Winnall, Winnall, SO23 7UD, Winchester, Hampshire, Verenigd Koninkrijk
- 0345 640 7107
3,7
Gemiddeld
74 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast - Easy - no stress
Very easy to order
Fast turn around for collection
Lots of parking
Constant updates from Homebase - which is great
8 september 2024
Review zonder uitnodiging
Quick click and collect
Quick click and collect. Texted when ready. Easy to return unwanted items and emailed to confirm refund done.
31 augustus 2024
Review zonder uitnodiging
Great helpful staff
25 augustus 2024
Review zonder uitnodiging
The lady who served us
The lady who served us, she was so very helpful and kind nothing was too much trouble.
19 augustus 2024
Review zonder uitnodiging
Missing screw
Aswell as the damages on the top I knew about there was also a screw missing on one of the doors so had to find something to fix it
16 augustus 2024
Review zonder uitnodiging
Antwoord van Homebase - Winchester
Hi Sophie,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Website was easy to navigate
Website was easy to navigate with availability at local stores useful. Received a text within 30 minutes of the order being placed and the items were waiting for me on a trolley when I went to collect.
5 augustus 2024
Review zonder uitnodiging
Excellent service and help in store.
Excellent service and help in Winchester store regarding purchase of garden furniture. James and Chloe were very helpful.
1 augustus 2024
Review zonder uitnodiging
What lovely helpful staff
What lovely helpful staff. I especially want to praise Vivian who helped me. She is a petite lady but so strong. She helped me by loading up my car with garden furniture I had purchased. A credit and an asset to Homebase. Thank you 😊
29 juli 2024
Review zonder uitnodiging
Great customer service in Winchester
Really helpful people at the store in Winchester. The whole collection process was easy and someone carried my heavy item out to the car.
16 juli 2024
Easy click and collect process
Easy click and collect process. Helped to the car with the heavy furniture and had it loaded by a team member. Thank you!
18 juli 2024
Review zonder uitnodiging
Pleasurable visit
Helpfulness of staff and range of products available.Especially a very helpful man who helped us locate a spray lubricant for garden machinery.Also a very bright and cheerful lady called Yassi who was on the checkout.
15 juli 2024
Review zonder uitnodiging
Excellent service by Yassi.
Excellent customer service at your Winchester branch as usual by Yassi, who is always friendly, smiling and helpful….. a great credit to Homebase. 10/10 !
12 juli 2024
Review zonder uitnodiging
V easy and quick to do click and…
V easy and quick to do click and collect. Great service.
10 juli 2024
Review zonder uitnodiging
Quick and simple but no I D requested…
Quick and simple but no I D requested paid up front so potential issue
10 juli 2024
Review zonder uitnodiging
Good value
Prompt, efficient service with friendly staff. Product good too!
7 juli 2024
Review zonder uitnodiging
Brooms breaking
I brought a lot of garden stuff from here from lawnmower, strimmer, rake etc when I brought 1 of their big brooms I thought it would be amazing but after sweeping a little dirt in the garden it snapped I threw away the receipt thinking because of the size it would be fine I then had to buy another one I got home used it once and guess what it broke again £30 down the drain
30 juni 2024
Review zonder uitnodiging
Antwoord van Homebase - Winchester
Hi Curtis,
Thanks for leaving a review. We're sorry to hear that you've had an issue with our product. We take quality very seriously, and we would like to investigate this further. Please contact us directly at the following link so we can discuss your experience and find a resolution: https://help.homebase.co.uk/hc/en-gb/requests/new Please use Ref: 2007291 FAO Gemma in the subject line and we will get back to you as quickly as possible.
Many Thanks
Team Homebase
Staff at Winchester store very helpful
Staff at Winchester store very helpful. Ordered on line.
Very simple process. Order came when it should have.
Delivery driver very polite & helped take heavy parcel round to back of house
25 juni 2024
Quality canes ready for me to collect…
Quality canes ready for me to collect and a very nice assistant saw me waiting in queue and asked if he could help, noticing that I was struggling with mobility, got the canes and carried them and put them in my car. Such a lovely gentleman
27 juni 2024
Review zonder uitnodiging
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