HomeGoods Reviews 69

I bought a home and it was still getting painted. I happen to find two nice ShadowBox pictures at Home Goods. I put them up a few weeks later. I went to the store and came back. One had fallen off the wall and broke, glass everywhere. Also damaged my floor. I looked at the back of it because I thought it was something I done but the picture itself where the company put the brackets on to hang it broke. Not the bracket but the plastic on the picture it was put on. I called the store on Germantown and the manager was very rude and would not talk on the phone. She was relaying messages to an employee to tell me. That was very unprofessional. Do not buy those pictures. They are very heavy and the frame is cheap. I still like the store but I think I will shop more at At Home. I'm not gone be treated rudely afternI spent $200 on merchandise. Now I'm looking into my floor it has put a big gash in.

The managers are so dry ( rude ) furniture was dirty and they would not budge on the price . Horrible

Went to return a gifted item that was used once and did not perform probably
Was turned away with no solution
Very bad customer service

One of my favorite and dangerous stores to go to. I can find things I wasn't even looking for! They have it!

One of the Cashier Managers of Home Goods/TJMAXX
named Judy is extremely rude and curt!
I spend almost $1,000.00 a week (yes not a month but a week) and three of the Cashier’s are awesome. Kaitlyn and Mohamed.
I think I am going to drive out of my way to go to another location. I live only 2.2 miles from the Allen location which is where I spend so much money but due to the rudeness of Judy and a cashier, I don’t think I will be shopping there anymore. Oh and the Manager on the Home Goods side named Jennifer is ABSOLUTELY awesome and a true “hard worker”. I love her to death. I will miss her a lot.

Besides their changes in inventory and pricing habits, the store in Temecula conducted an inventory which ran into business hours, delaying the opening by over 2 hours. So, what's wrong with that? Well, you walk up to the door after 9:30 am (opening) and see a sign which states closed due to inventory....well, ok...How about posting when you think you might be finished and when the store would reopen? (Or, if you have an idea of how much longer it will take, you add an extra 30 minutes or so and post a time when the store will open). By the way, you can update that post if you see things are proceeding quicker or longer than expected....Oh, no, we can't do that (No one had the brains to think that it would have been very important to create a way of communicating with customers as many were just standing at the front door waiting). Upon walking up to the front door I asked some who were waiting, what time are they going to open and they just shrugged their shoulders. I knocked on the door and some lady came out and when asked when will the store open, she just shrugged her shoulders and then said maybe in 20 minutes. 20 minutes went by and workers participating in the inventory began leaving from the front door. A small group, including myself, tried to get the attention of personal inside and when the employee came out to talk with us, she told us that it would be another one hour and twenty minutes...VERY VERY MICKEY MOUSE AND UNPROFESSIONAL!!!! What a waste of customer's time!! "Why should we care about our customers as they will come back!!" Someone in the organization really needs to look at management and how they handled the situation....

I like the stores but my friends and I don't shop there as much as we would like because they don't take returns at TJ Maxx and Marshalls. This is very inconvenient.

I’m sick to death of buying things at Home Goods and getting home to realize their tags leave an awful residue that’s very difficult to remove. I purchased a stainless cocktail shaker today and the tag was placed on the side rather than the bottom. The residue is awful. HG can do better than this. This also goes for TJ Maxx and Marshall’s - all the same ball of wax. This is so basic. I shop mostly at the Windsor, CT store.

Warning don’t ever buy any electrical products from HomeGoods. there’s a reason that they have these in the store because they can’t sell them anywhere else. The product is defective and electrical danger. I bought two lamps recently and I was getting ready to go to bed one night and I smelled something electrical burning and it was the lamps that I purchased from HomeGoods in Salem.

I’ve always had a pretty good experience with them. It’s hard to find hidden gems, but they’re there. You just gotta look and be very patient while in there stores

Always find great stuff for my place here unique pieces great quality, stuff budget, friendly

I have been to this store twice since it opened in my town. The first visit was pleasant with seemingly quality products. The second visit not so much.

The wooden shower mat I got they stacked them on top of each other so it had glue and stuff from the one stacked on top of it, the rubber pieces that is used to safe guard the floor stained the top of the wood on the piece I purchased.

Then the pillows I purchased, brought those home and one of them has a 3 inch rip which I didn’t notice until 5 days after purchase so now I have to sew that. For the prices they sell their items at, I shouldn’t be dealing with this at all.

Review for HomeGoods – Laurel, MD (August 25, 2025, 12:30 PM)

My experience at the Laurel, MD HomeGoods on Monday, August 25th at 12:30 PM was shockingly poor. I was assisted by the Assistant Store Manager, Veda, whose rude, dismissive, and unprofessional behavior was appalling. As a loyal HomeGoods customer who spent $600–$800 at this location the prior week and over $1,000 at nearby locations, I was stunned by the lack of basic courtesy.

From the start, Veda offered no greeting and carried an annoyed, impatient attitude. I came in to return four items with a valid receipt, but instead of helping, she immediately looked for reasons to deny my return. She repeatedly stated: “The description is not for these items,” and when I asked her to clarify, she refused, saying: “I’m not going to tell you that” and “I don’t have to.” This is completely unlike any other HomeGoods experience I’ve had, where employees clearly explain receipt discrepancies and process returns efficiently.

When processing the remaining two items, Veda again checked the system and incorrectly claimed one item was not on my receipt. When I corrected her, she responded only with a dismissive “Oh.” She even attempted to break open a sealed box to inspect its contents, despite the box clearly being unopened. The entire interaction was unnecessarily hostile, rushed, and unprofessional.

I later called another HomeGoods location. The manager there reviewed the department numbers, confirmed the items matched, and processed my return immediately, highlighting the stark contrast in customer service. Before driving 45 minutes, I returned to Laurel to ask Veda for her full name and title. Again, she was dismissive, refusing to provide complete information and saying: “You are the one with the nasty attitude. I do not care how much money you spent at this location.”

This behavior reflects poorly on both Veda and the store’s management. Good customer service requires patience, communication, and a willingness to resolve legitimate issues—all of which were completely absent. I contacted HomeGoods Customer Service the following day; the representative apologized, documented my complaint, and promised a call from store or regional management within 24–48 hours. As of September 3, 2025, I have received zero follow-up.

It is alarming that this is not an isolated incident; multiple reviews confirm Veda has treated other customers similarly. Laurel HomeGoods management should understand that experiences like this drive away loyal customers. I deserve a formal apology, but I will never return to this location and will actively discourage clients from shopping there.

This is a clear reminder that good customer service is not optional—it is essential for maintaining trust, loyalty, and a positive reputation. Buyer beware: I gave Laurel HomeGoods time to address my concerns, but they failed. Check the reviews—Veda is a recurring problem, and management seems unbothered by her behavior.

I tried to return a brand new, unused, with the original receipt in hand rug to HomeGoods. They refused the return because the hand tag wasn’t included. Not attached. Just present. A piece of cardboard, mind you, that most people toss the moment they get home.

So let me get this straight: I have the rug, the receipt, and it’s in perfect condition but because I didn’t save a random tag that serves no purpose after purchase, I’m out of luck?

This policy is beyond unreasonable. It’s not about protecting the store from fraud it’s about making returns as difficult as possible. Rugs aren’t impulse buys. They’re big-ticket items you need to see in your space. But HomeGoods acts like you’re trying to scam them if you don’t keep every scrap of packaging.

I won’t be shopping here again. If you value flexibility or basic customer service, take your business somewhere that respects common sense.

Their check out system is insane. Every-time I come the wait is over an hour to check out. Such poor management. I have vowed never to come back. Has the management ever even noticed how many people come in see the line & take their business elsewhere. This is the Flower Mound store by Long Prairie Rd. I hope someone in higher management can fix this. It appears they have no respect for their customers time & assume people will just put up with the long, long wait!! Get more help & stop abusing your customers or you won’t have any!!!

Consistently harassed about signing up for their credit card. Literally EVERY time I shop which makes me not want to go in. EVER. Today despite me literally stating I do not want a credit card, she kept going. I told her I don't need a card charging 20+% interest and she again, kept pushing. Finally told her I haven't had a credit card in over 25 years and was absolutely not interested and thankfully was fully checked out so I could walk away. I do not have this issue in the local TJ Maxx, nor did I ever have this kind of consistent pushing of a credit card in the last state I lived in. Tried to call corporate and of course, 'office closed'.

It is mid-July. We went to our local HomeGoods in search of a travel neck pillow thinking we would surely find one there. But no. The entire store - I mean from front to back - was stocked with Halloween merchandise. Do you need a skeleton soap dispenser? No problem! HomeGoods has it! Do you need pumpkin bath towels? Not a problem at this HomeGoods! How about a witches platter? Dozens of those! This store is a joke. Seriously, the buyer for this store should lose his or her job. There was so much Halloween merchandise, we truly felt as though we were in a bad horror movie. There wasn't room for it all. I don't know about y'all, but it was just too much. We're not at all opposed to Halloween merchandise, but please - in the proper amounts and at the proper time.

Home-decor chain stocking a variety of furnishings, bedding, kitchenware, holiday goods & more.
Address: 965 W State Rd 436, Altamonte Springs, FL 32714
12 min
Phone: (407) 774-1015
Hours:
Open ⋅ Closes 9:30 PM
Feb 3, 2024 Outstanding service by Ms Destiny, Ms. Isabella, Mr. Fred and counter manager. Counter #1 very nice,servicing on Saturday around 2 pm eastern.. was amazing Good store to visit. the are lot of things from India. Ms. Destiny, who is highly helpful & states The items from India come more in Summer. Fred wants to inform also updates on the items about rugs from India. While learning Destiny was kind enough to infirm, hope you got the gifts ,& items. AmazingWe had a great service on July 13th 2025 Sunday between 18:45 PM to 21:00 Hrs... Ms. Danielle did a fantastic job in searching the right items for three different folks..she is caring, highly educated, well mannered... highly effective as a Team lead..she had the knack to help the customers.. Willingness. Store had the best selection..
Value is definitely worth paying in the Home Goods. Amazing ..different kinds of varieties
Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: #5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit"
"Honesty is the Best Policy"Be Truthful,Honest and Fair"

I wonder Who’s the idiot who interview HomeGoods staff before hiring , this one in Midlothian VA, has the WORST staff ever , they treat clients like animals , anyway, I’ll post this review in social media .

I was in Homegoods at the end of February There was a skeleton crew on These people were so nice I picked out a rug He put the rug in my car and changed my mind and kept a smile on his face Steve Mark Carlos Stephanie were the BEST!!!SO PROFESIONAL BEST EMPLOYEES EVER Been there many times BEST Store around Homegoods Forever!!!