Alex N was extremely helpful in helping me deal with settling the balance on my late mum's account. He was very patient and remained on the line until all had been sorted. Excellent customer service f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ciaran the senior customer services advisor has been very helpful. I asked for a special circumstance consideration to be made as a one off and my request was accommodated by Ciaran who listened to m... Toon meer
Bedrijf heeft geantwoord
I had previously incurred a late fee but was unaware of this until I pooed on line to pay my yearly fee. I paid my fee but contacted customer services regarding the late fee. I had a quick response wi... Toon meer
Bedrijf heeft geantwoord
Jack has been absolutely outstanding in helping with the sale of our property. Homeground has been very straightforward and always helpful
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,7
Uitstekend
2K reviews
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Fast customer service response
Fast customer service response
3 november 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Anne - Marie,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Deed of Certification
Deed of Certification. This threw up some complexities. Samantha and the team helped guide us through the process - by initially proactively identifying some inconsistencies that needed addressing. And then providing reassurance that everything had been completed successfully.
4 november 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Stern,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Zainab was awesome
Zainab was super speedy with amending some contact information for me.
27 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Heena,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was absolutely amazing in…
Jack was absolutely amazing in answering all my questions. He explained everything in laymen terms and didn’t rush me at all. He sent everything I needed by email as we spoke and was extremely patient with me.
29 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Rudd,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha helped me a lot and had great…
Samantha helped me a lot and had great customer service.
28 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Miss Stevenson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Amazing customer service Thank you Jack…
Amazing customer service Thank you Jack Adams for your time this morning. Made me feel so much Better as you have help put my account in order and giving me much more understanding.Thank you
27 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mrs Mcgough,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Good communication
Good communication, responding quickly, clear and concise information
21 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Anne,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Anna V was superb!
The customer representative who dealt with my queries was very knowledgeable and helpful. Where there were details required from another department, she promptly called them whilst I was put on a brief hold, and came back with answers.
For extra back up, she gave me the email address for that department to get written confirmation.
24 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Quick efficient and friendly response
We purchased the freehold for our property, Homeground managed the lease, I had a few queries at the end of the transfer and Sara was really efficient and friendly is answering my queries, the response time was really quick.
24 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Bramley,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Sara and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Excellent customer service - I would honed and spoke to Alex about an issue I had with a property transfer and he has gone out of his way to help and be supportive.
He had a lovely manner and patience to understand the issue at hand. Just surprisingly pleasant to encounter a company that is willing to speak to you.
Thank you.
22 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Naina,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Different people different answers None helpful
After dealing with different people, with Centrick and Seven Capital without any joy, Rachael listened very patiently and did realise what my lender require before they lend me monies.
14 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mrs Sharma,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Good experience
Really pleasant change when calling a company to get someone like Jack Adams he was very calm patient helpful & professional,
20 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Douglas,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent Assistance
Samantha has been tremendously helpful in trying to process my case. Her knowledge and support made the process smooth and easy.
6 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Sam,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fantastic service
Anna was very professional and really fast in sorting my request. Thanks for all.
17 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Anna,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent service
Alex was so helpful and responded quickly to my enquiry which helped so much saved me a lot of stress waiting to hear back! Many thanks Jean
15 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Wright,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very quick and useful response to my…
Very quick and useful response to my query.
16 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Williamson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Exceptional service
Rachel was incredibly helpful and resolved my issue instantly. Great service
16 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Technical glitch solved very quickly
I logged into the portal for the first time and noticed that the name on my online account was incorrect (a hangover from a previous account). I contacted Homeground via the 'report a problem' link and within 20 mins received an acknowledgement email from Jack Adams to inform me that he was owning the problem and would speak to the relevant internal colleague. The following morning I received a second email from Jack telling me that he believed the issue was fixed and asking me to test. It was indeed fixed.
I always judge organisations on their ability to sort out a problem when things go wrong, and by this measure, Homeground certainly did a great job on this occasion. Thanks Jack!
16 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Jackson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Impeccable Customer Service
Contacted HomeGround regarding an issue with payments and their customer representative Jack Adams was the most helpful and informative person I think I’ve ever spoken to regarding an issue. He instantly investigated my issue and helped resolve it swiftly, politely and with a gesture of good will. I couldn’t be more thankful or impressed.
16 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Jarve,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Email change
Email change
Anna V was very helpful and able to update my account with a new email address without any fuss.
13 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Vincent,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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