Alex N was extremely helpful in helping me deal with settling the balance on my late mum's account. He was very patient and remained on the line until all had been sorted. Excellent customer service f... Toon meer
Bedrijf heeft geantwoord
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Ciaran the senior customer services advisor has been very helpful. I asked for a special circumstance consideration to be made as a one off and my request was accommodated by Ciaran who listened to m... Toon meer
Bedrijf heeft geantwoord
I had previously incurred a late fee but was unaware of this until I pooed on line to pay my yearly fee. I paid my fee but contacted customer services regarding the late fee. I had a quick response wi... Toon meer
Bedrijf heeft geantwoord
Jack has been absolutely outstanding in helping with the sale of our property. Homeground has been very straightforward and always helpful
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,7
Uitstekend
2K reviews
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Very quick response and waived my late…
Very quick response and waived my late payment charge.
30 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Li,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Excellent customer service - highly recommend this company - very professional and efficient.
29 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Diane,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was great!!
Samantha was great, responded quick and was very clear with what needed to be done. Thank you Samantha!
26 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha is extremely professional and…
Samantha is extremely professional and responsive. She communicated clearly and handled everything quickly and efficiently. Highly recommend her services!
14 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Tim,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Antwoord van HomeGround Management Ltd
Dear Mr Bolle,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Standing order recommended
Theydo not direct debits so best to set up a scheduled payment with your bank. i was a few weeks late with my payment as i hadn’t set up a standing order but they accepted this.
25 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Lloyd,
Thank you for reaching out to us.
We pride ourselves on providing excellent customer service and I am sorry to hear you are unhappy with the service you have received from us.
Homeground does not offer a direct debit facility due to the onus being on a leaseholder to pay ground rent and or insurance as per the terms of the lease associated to a property.
All invoices are sent 30 - 60 days prior to an invoice due date to allow enough time for payment to be made and we offer several payment options including telephone payment, payment via our customer portal and a BACS payment using our business bank details.
Whilst i understand that late payment fees are concerning, HomeGround does send a payment reminder, allowing a further seven days notice prior to any late fee being applied to an account as a last resort.
I am happy to review this matter for you to see if i can assist you with this matter. Can you please provide with more information by emailing enquiries@homegroundonline.com FAO Matt Paterson, Customer Services Manager.
Kind regards,
HomeGround Customer Services Manager
Support
Support
Very helpful! HomeGround were able to deal with my request immediately. Thank you!
21 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Morrisroe,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Anna V (Customer Services Advisor) from…
Anna V (Customer Services Advisor) from HomeGround was amazing!
I needed urgent help and she went above and beyond contacting various teams to progress my requests.
23 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Going above and beyond
My call was answered promptly and after a short explanation of my query, Rachael was able to help answer my question by seeking out the information required.
22 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Coupe.
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very helpful and clear communication
Very helpful and clear communication
19 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Anthony,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Responsive and prompt service
My query and application was attended to very promptly and Samantha gave constructive guidance and I am pleased with the quick turnaround and quality of service.
19 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Helen,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Speedy and informative response.
Most helpful. Simple banking query but comprehensive response. Nice to speak to a real person these days.
12 december 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Dickens,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The best customer service 5*
14 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Hamid,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
They doubled my ground rent but didn't…
They doubled my ground rent but didn't change any other owners in all 3 blocks of flats which are all the same and built at the same time.
I have asked for an explanation on numerous occasions but have never been given an answer or reason. I have now received a final demand for £1400 in the next 7 days or I will be charged £55.
An absolute terrible company. Disgusted !!!
14 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Walmsley,
Thank you for reaching out to us. I am sorry to hear the experience you have had with HomeGround up to this point hasn’t been a positive one.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
I have personally reviewed this matter for you and have responded to your email, to address all of your concerns formally.
I would like to address the key point of your complaint that your ground rent has doubled and the reasons for this have not been explained to you. I disagree with these comments and must refer you to an email that one of our Customer Services agent sent you on 3 December 2025, with a detailed explanation of why your ground rent has increased aswell as copy of your lease.
To be clear, the terms of your lease determine any ground rent increase, and your specific lease outlines your lease commencement date of 2021 and the period in which your ground rent will increase. I have listed this below for transparency.
• X per annum during the ‘first five years of the Term.
• X per annum from the sixth to the tenth year of the Term.
• X per annum from the eleventh to the twentieth year of the Term.
I do understand that any increase of a regular bill is challenging in the current climate, therefore I want to assure you that we are here to help and provide options to support you. I would urge you to respond to my email so we can discuss a resolution of this matter.
I am sorry you remain dissatisfied and would recommend you seeking your own independent advice on this matter.
Kind regards,
HomeGround Customer Services Manager
Swift response from Alex
Swift response from Alex! Well done! 👍🏻
12 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Angel,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fantastic support from start to finish
Homeground’s legal team have been fantastic in helping me with my property transfer. They were always responsive, incredibly helpful, and genuinely caring throughout the whole process. Everything was handled smoothly and professionally, which made what could have been a stressful experience feel straightforward and well supported. I wouldn’t hesitate to recommend them.
13 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Samantha was very helpful and quick
13 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Mishra,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
always considerate and professional
always considerate and professional, very refreshing to engage with
6 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Spencer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Sara and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Super fast response to our enquiry
We were pleasantly surprised to get such a prompt response to our enquiry over the Christmas break. Ciaran got back to us and sorted out our change of details on the 2nd Jan. What great service from using your general enquiries form.
2 januari 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Redmore,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack and Alex
Jack and Alex were very good in sorting out my queries.
Very polite and professional.
23 december 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex, Jack and their manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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