HotelContractBeds Reviews 

we have used hotel contract beds for many years and always get a great service. Nothing is a problem even when we ask for beds at short notice. Rich is always happy to help us when we contact him and he responds really quick.

Very pleased with divan base with conti draws & headboard. Service from all concerned with hotel contract beds was efficient, helpful & reliable. Would recommend without hesitation.

This is the second bed we have ordered from Hotel contract beds. Excellent quality pillow top king size zip link mattress with vinyl covered quarter bases and drawers with matching fabric cushioned single headboards - in case the bed is ever used a two singles. Very few companies can offer a bespoke service at such a reasonable price and with remarkably quick delivery. Many thanks.

I’ve been waiting for a month for some pillows, really!!!

There website states free delivery in 3 to 10 days!!

They deliberately marked the order as shipped which means I can’t cancel or change the order. stating the courier will contact me. Note my lack of surprise that no courier has contacted me.

Yet Nadia Allen reckons there’s a problem with the supplier???
If that’s the case then it’s impossible for the items to be shipped.

Thankfully purchase was made on a credit card so at least I can report this company to my bank as fraud and get a refund.

We are owners of 2 your beds and our daughter will be buying one for herself in the New Year. They are the best beds we have ever slept in and when you are old it counts! Big thanks to NADIA who helped us so much. Her patience, knowledge, can-do attitude made all the difference to us. She was a gem.

I purchased this two seater sofa bed to replace my four seater one. After four weeks, I finally received a delivery notification. Unfortunately, the delivery driver tried everything but couldn’t get the sofa bed through my standard-sized entrance door. I had to reject the delivery, even though the driver suggested leaving it outside.

I contacted the seller immediately to request a refund. The sales representative informed me that they would deduct a failed delivery fee and refund the balance, stating that it is the buyer’s responsibility to ensure the item can be delivered, as the dimensions are clearly shown on the website.

I agree that the dimensions are indeed listed online. However, it is common practice for sofas or other furniture to be angled through standard doors — in fact, my old sofa, which was even larger, fit without issue. Please note that this particular two-seater sofa cannot be angled through a normal doorway, meaning the buyer is left to bear the loss if delivery is unsuccessful.

Beds are great value and delivered promptly.

Easy order process, rapid delivery with helpful driver.
very comfortable bed and seems to be of good quality.

Pleased with our mattress with a fast and efficient delivery survice.

Was trying to replace a discontinued Hotel Contact Mattress so went on recommendations for the most similar mattress. Just slightly disappointed that the mattress is definitely medium rather than medium firm as described.

⭐⭐⭐⭐⭐

Exceptional quality and service from start to finish

We manage a large portfolio of holiday lets, so reliability, comfort, and presentation are everything to us and this furniture company has delivered on all fronts. Their beds and mattresses are superb quality, built to last, and consistently get positive feedback from our guests.

The delivery process is smooth and punctual every time, and their customer service team genuinely cares , always responsive, professional, and quick to sort any little detail. It’s a rare thing these days to find a company that combines craftsmanship with good old-fashioned service.

We wouldn’t go anywhere else for our beds and mattresses now. They’ve become a trusted partner for our business, and we recommend them without hesitation.

I ordered a zip & link king size mattress due to restrictive access, and the whole experience was excellent from start to finish. Delivery was prompt, and the team even brought the mattresses upstairs to the room. The quality far exceeded my expectations for the price — they’re incredibly comfortable, and I’ve been sleeping so well since they arrived. Very impressed and have already recommended the company to family.

Very helpful when I phoned, they delivered to the Isle of Wight. Great communication through out and delivery arrived when they said it would.
The bed has been excellent just what I needed.

Been using them for my B&B for over 20 years so that says everything. Last mattress I got was excellent very well sprung., Delivery was very good.

Quality is very good and Nadia is amazing at the follow ups and ensures full satisfaction.

Great communication, just found the website by chance and was very happy with it all.
Very happy with zip together mattresses for a superkingsize bed

I had a great experience thanks to the excellent customer service I received. The staff were friendly, patient, and really took the time to listen and help with my needs. They made everything easy and stress-free. I truly appreciated their kindness and professionalism — it made a big difference. Highly recommend!

Great Beds and excellent Service
We have purchased many beds 0ver several years from zip and link ,doubles and single beds - always excellent quality and great service / delivery - plenty of notice/ information with regard to delivery, the company's customer service levels are of a very high standard26/09/2025.

Used before and would use again, 1st class service and beds

Hotel contract beds having been providing our facility with over 50 mattresses per year for the last few years now. Price and delivery is spot on as well as the service. Highly recommend.