Hotter Shoes Reviews 

Refuses to refund insists on credit note. Delay,delay,delay

The shoes look good, fit well and feel comfortable. So far so good (though a little unnerved by other reviews!). However, this was the second pair ordered. The first I returned, and the refund process is too slow. I returned the shoes 3rd July (11 days ago). I've only just got an email saying the refund is coming through (too slow) AND it says to allow 10 days? Why? It doesn't take 10 days to refund someone using their credit card! So all in all I have to allow three weeks from return for a refund? This is much slower than the other online retailers I use and not good enough. I hope the shoes I have bought last longer than those of other customers here...

Bought a pair of boots last October - paid by credit card. I would never give out details to a shop (e-mail, address etc) as know some can bombard with marketing. They must have stolen my address details from my credit card payment. I have asked nicely, I have demanded nastily but STILL the marketing comes through the post every 2 weeks. They have now stopped answering e-mails - they did confirm that they had deleted my details but if they had how come 6 months after confirming I am still receiving every 2 week

My mum ordered sandals they never arrived they said out of stock they cashed cheque and have not give refund. Never order again

My wife is on Hotter's mailing list but passed away just before Christmas. I have written 3 letters to them trying to get them to stop sending a catalogue every month or so without success

I ordered Dinaric sandals size 7 extra wide fit. These were definitely NOT EEE fit. All my shoes are from Hotter size 7 EEE width so I know how they should fit. This is most disappointing, it is difficult enough to find decent shoes to fit my arthritic feet…made more difficult because we no longer have a local shop so ordering on line is always a risk. While I’m having a rant I do wish you would do more fashionable styles in extra wide. I may be older but do still dress smartly.

Daisy Trainers ordered in extra wide. Arrived. Really narrow- more like a standard fit.
Zips would not move.
Advised I would be charged £2.95 for the return unless they could be shown as faulty.
Apparently the refund process will not begin until the trainers are received back st the Warehouse. The tone of the customer services person was not very good.

I recently ordered a pair of trainers over the phone and paid for them. I had to ring to ask why I had not had a dispatch notice. I was advised that this was because they were in fact out of stock. I therefore requested a refund. When I rang a few days later about a new order I was informed that the refund had not actually been initiated following the earlier call.

Will give thought as to whether to order from the company again.

I have had seemless experiences with Hotter. Their shoes are of a very high quality, and I feel like Im walking on air when I wear them. I have bunions, so I have to find the correct sandals/shoes which is no mean feat (no pun intended!) Delivery is always on time and I have no complaints. Thank you.

Sandals starting falling apart after 2 hours wear.
Customer services offer very poor standard of help.
So far, I have no sandals and no refund, no calls back and no response to emails,
Suffice to say, I will no longer be using this brand and will avoid all Wourth Group companies, if this is how the reward a customer of many years. If I could give a minus value for stars, I would. The matter is ongoing as at 4th July..

The customer service for Hotter is extremely poor.
(1) I have had three pairs of footwear whose soles disintegrated and no replacements or goodwill were provided.
(2) Refunds for other orders were not processed correctly.
(3) I have experienced numerous errors with returns.
(4) Correspondence has been unhelpful, evasive, and dismissive.
While the footwear that has not disintegrated has been acceptable, a company with such a poor record of customer service makes future purchasing feel risky should any problems arise.

Have been a Hotter customer for years. My new Marlin shoes have no removeable inner sole as before. This was very useful for Orthotics. Also my previouse sandals, the EVA rubber soles break up and split far too quickly. Will not buy again due to poor quality. What a shame, for a brand I relied on!

I ordered size 5.5 trainers online, being charged a delivery fee of 4.99. After delivery, thrown over my gate by Evri as I was out, I opened the package. It was clear the shoes were too big by looking at them even before I tried them on - they looked at least to be size 7.

So I returned them with the return tracked label but found they were going to charge me a fee of £2.75 for the privilege.

So I am getting £65 back on something that cost me 73.99.......

I won't be ordering anything else online from Hotter.

I haven’t actually bought any shoes but have done this because of having continual mail to the old person who lived at at my house. For the last 4 years it has all been returned to sender. Also tried emailing and phoning.

Takes too long for refund.
Put me off ordering again.

Shoes arrived promptly but were dumped on my doorstep by Evri without any notification.
Shoes fit but old fashioned floral decoration on front strap, not really visible online.
Website is not user friendly.
delivery and returns expensive.
Better to go into a store but my local branch closed.
Previously happy to buy in person. Will not order online again.
Await refund

We recently visited the Hotter Shoes Aberdeen while on holiday and bought some shoes and sandals. Unfortunately, the stitching on the sandals came away within two weeks. ​Despite the fact that I live all the way in Worcester and my local store has closed, Kurt dealt with the issue quickly, efficiently, and professionally. He went out of his way to arrange a duplicate receipt and coordinated with another store to help me get a replacement.​He went above and beyond to make a potentially stressful situation incredibly easy. Brilliant customer service, thank you, Kurt!

Ive worn Hotter for years. Their shoes arent cheap but have been worth it in the past. In fact I rely on their shoes but sadly im going to have to find another wide fitting supplier. I wear shake shoes and ordered a pair on offer to replace my current ones. The cross mary Jane straps are 3 plaits smaller than my current ones. Not only that but they actually differ between the two new shoes one being half an inch shorter trouble is its shorter on my wider foot so it wont fasten. I think quality control has been pared to the bone, if it exists at all. Sadly im going to have to find a store to return them. That's the last time I order from hotter online. After so many years as a loyal customer I really feel saddened that yet another company has cut too many corners to save and profit.

Update. Hotter took immediate ownership of this when I contacted customer services. They accepted return by post immediately and fully refunded as soon as they were posted. Very impressed. They tell me the shortening of the strap was made after customer consultation/feedback. Not convinced about that one sounds far more like cost cutting. I for one wont be able to buy this type again sadly.

The shoes fell apart the first time I wore them....the heel fell off!

Then when I told Hotter they got all contractual on me. I was just trying to be helpful!

Won't try that again :(

I purchased my wife a pair of slippers for Christmas 2025. She worn them for a few months and then the soles on both split in the tread. In April I contacted their "Customer Support" who sent me a return postage label and I posted them back a couple of days later. I contacted them a week or so later as I had not had any response. The lady was quite off hand with me and told me they need 30 days for their Technical Department to check for faults - the deep splits were on both slipper in exactly the same position so very obvious to all. I was made to feel that I was a nuisance bothering them. The cost was over £48 so I had expected better service than this. I left it their 30 days and then made further contact chasing a refund - I did mention that I had taken photographs of both slippers showing the splits. Customer Service claimed not to have had a response from their "Technical Department" so would "be happy" to refund them! My wife had been a regular customer of Hotter over the years and this was the first defective pair - given the manner in which they dealt with my complaint she is no longer a customer and would not buy anything else. Shame - if companies treat their customers with contempt as Hotter does, this can only result in people stop purchasing and they close.

Buyer be aware that Hotter refuse to refund your delivery charge on returned orders.

According to Consumer Law they are duty bound as a lawful requirement to refund customers a delivery charge.

With the exception of Hotter who are a law unto themselves.

I will not purchase anything from Hotter in the future as a consequence.

£7.20 postage charges in total for a returned order is unacceptable to say the least.

Worse than poor customer service.