Hotter Shoes Reviews 

Great service by Jacob.
Placing my order was smooth.
He gave me my order number 9690826

This company has absolutely no respect for customer data and GDPR. I asked to unsubscribe from their mailings months ago and I still receive catalogues regularly despite being assured my request was dealt with. My last email which asked for an escalation of my complaint was just completely ignored.

Shoes ok but appaling delivery from Evri. They sent a message stating they would let me know "when it's out for delivery."
Suddenly, I received a delivered notification, which shows the correct address but the photograph attached was not my property.
Repeated emails to Hotter have been returned.
The delivery person made no attempt to ring the bell. This is not the first time they have been incompetent. It really does deter ordering from Hotter.

Visited Hotter in St Albans. Received great service from Rob and ended up buying 2 pairs of shoes. The size and colour I wanted weren't in stock but Rob said he could order them for delivery to my home as we don't live near St Albans. The shoes arrived within 24 hours at no charge. Well done Rob and Hotters!

I bought a pair of boots online. I have wide feet so selected those specifically for that reason. When they arrived I tried them on and straight away knew they were no good as they were squeezing my toes together. I rang customer service and explained. It was agreed that they would cover the postage as this was obviously an error but the boots would have to be checked when they were returned. Guess what, I received a refund but they charged me for postage. Well good for them because if they do that to every customer they'll make a fair bit of money. NOT from me though as I'll never buy from them again!

Ordered 2 pairs of shoes for next day delivery…guess what never arrived, why…they use Evrie for their deliveries, they are the worst delivery company ever, they DO NOT arrive!

I bought brand new shoes for my mother she was bask home when she arrived in uk I gave her as gift on fist day hotter shoes soul came off I sent then email to inform them they don’t even bother to reply please avoid

3 stars because I have bought 4 pairs of Chase II trainers over the last 3 years. Up till now I have been pleased with these comfy shoes. But this year the grey ones have soft suede zip tabs and after only 2 weeks of infrequent wear one tab is already broken. Such a shame, Hotter, you can do better. Don’t cut corners with cheap trim.

I ordered some Breeze GTX boots as I had a pair in the past and was happy with them. The style has changed and the fit was not good with the
new ones, so I returned. I have decided to no longer buy shoes from Hotter as it is an expensive way to try on shoes. You have to cover all postage cost, sending to you £4.50 and return £2. 95 so £7. 45 was deducted from my return.

Experience was in Hotter store in Kingston. Went in needing 3 pairs of shoes for spring summer. Handed employee 2 shoes and asked for one in standard and one in wide - told that was too many shoes for her to bring out at once!!! Given 2 stars as other employee was helping another customer - 5 pairs out at once. On looking at other reviews the person we had has been having bad reviews for over 2 years - rude and awful attitude and 100% unhelpful - went to Skechers and got all 3 pairs I needed. Will not support awful customer service

This is a heads up for anyone considering using HOTTERS. My wife bought a pair of shoes. They were OK for a few weeks but began to pinch but given they didn’t cost a fortune, she put up with them before calling it a day and throwing them into the bin. She just put it down to a bad decision, but ever since that day – in 2023 – she began to receive junk mail through the post from the company. At first it was thrown in the bin as well, but as it began to arrive more regularly, I asked the company to stop sending it. Below is a brief summary of the exchange of notes between us since my first request to them just over a year ago. I wrote to them every time I got a catalogue through the door.
Me To Hotter Customer Service 17APL25
I am receiving correspondence from you that I no longer wish to receive. Can you please ensure nothing further is sent. Thanks
From: Hotter Customer Service 18APL25
Thank you for your email. We are pleased to confirm, as requested, your details have now been successfully removed from our mailing list. As we prepare distribution packs in advance, you may still receive mailings from us for up to 6-8 weeks; please accept my apologies for any inconvenience this may cause. Kind Regards Elisha
Me To Hotter Customer Service 20JUN25
You advised that you would cancel mailings but 9 weeks later I am still receiving unwanted junk from you. I now need to take action to report you as having breached the Data Protection Act, but before I do that I am obliged to get an explanation from you as to why you have been unable to comply with the request.
From: Hotter Customer Service 20JUN25
Thank you for your email. It appears you had multiple accounts with us which could mean you may have been signed up for multiple of the same catalogue. I have now removed all of the accounts with us from the mailing list so they will all cease in 6 - 8 weeks. Kind Regards Harry
Me To Hotter Customer Service 21AUG25
As at today I am still receiving unwanted catalogues from Hotter. I have read your earlier explanations but I feel this must now be reported as a breach of Data Protection as I asked you to delete this address, What I need from you now is a confirmation that I will receive no further unwanted material from you and that my name and address have been removed from your records as you have had four months to deal with this.
From: Hotter Customer Service
Good Evening, This should be the last catalogue you receive. Kind Regards, Oliver
Me To Hotter Customer Service 22SEP25
Received another one today.
From: Hotter Customer Service
No reply
Me To Hotter Customer Service 12FEB26
Just to let you know I am still receiving unwanted correspondence from you almost a year after first reporting it and more than six months after being reassured that I would not receive any more.
From: Hotter Customer Service
No reply
Me To Hotter Customer Service 04MCH26
We have been corresponding for just under a year and I am still receiving junk mail from you that I asked to be removed. As you have not responded to my previous note can you confirm that you have at long last updated your records to remove all my information.
Thanks
From: Hotter Customer Service
No reply
Another catalogue arrived today – but there seems little point in writing to their customer services address shown above as they seem to ignore things – that’s why I thought I would write a review warning people of the dangers of signing anything with this company.

Zero stars. I have just had an an extremely unhelpful call to Hotter Customer Service. I ordered 2 pairs of shoes for a holiday - in different sizes to check fit. They were ordered well in time, company policy stating “after placing an order items in stock will be delivered within 2-4 days” I was advised they were despatched 3 days later but the shoes didn’t arrive until 10 DAYS after the order date, and I had just left home. On returning two months later, I immediately sent one pair of shoes back with a note explaining the late return. HOTTER SENT THE SHOES BACK, with a letter saying it was company policy not to accept returns after 30 days. My phone call to them today resulted in the agent constantly repeating the 30 days company policy to me. I did hope they might accept responsibility due to a late delivery - but alas no. NOT IMPRESSED WITH HOTTER’s “CUSTOMER CARE”.

Really poor design of strap. Dock II, Dark Brown, Standard Fit, size 12. I loved these sandals, and they fit... except the strap is so short you can't actually close it. It's the only reason I'm returning them.

Hotter started sending me their paper catalog unsolicited with no easy way to end it. Make it stop.

Bought lark ballerina shoes. Delivery not attempted with Royal Mail, contacted Hotter as order was late , hotter refused repeatedly to refund delivery charges for overinflated delivery. Then the shoes- one much wider than another, looks like it has ben put on the shoe stretcher or something- substandard is an understatement- never again even if their shoes would cost a penny.

Awful. They use South African call centres who can't spell names, email addresses or follow simple instructions such as "don't send my parcel via Evri, send it via Royal Mail please". Predictably, Evri have "lost" the parcel.

Quality is better. But Prices is High . very fast service.

I ordered some Sandals using a first order discount code. Sadly they did not fit so I returned them fully aware that a fee of £2.95 would be applied for the return postage.
However they have taken the discount that was applied to my order off my refund so I will be £7.70 out of pocket for ordering the shoes. I have not benefitted from the discount as I am not keeping the shoes so shouldn't have to pay it.

According to the government website, as i returned my order in full no minimum spend is applicable and they cannot legally deduct this amount from my refund.
They cannot just deduct the full price cost of the shoes from my refund, only what i paid.

This is very underhand and not legal. This is nowhere in their terms and conditions in the returns section.

I wont buy from this company now out of principle and would urge others not to.