Housing Units Reviews 6.423

As others have said, it’s a real shame about the poor customer service.

I bought a floor lamp from Housing Units and it arrived with a non-UK plug. This wasn’t mentioned anywhere on the product listing and made it completely unusable.

I complained and they sent an adaptor. This turned out to be a visible black plug on a cream lamp, so it looks like a complete bodge rather than a proper finish.

They admitted the issue but refused my request for a partial refund, insisting the only option was to return it. This is incorrect and demonstrates a dismissive approach to consumer rights, especially when the item was clearly not as described.

Nice lamp, poor product information and terrible customer handling when something goes wrong.

The delivery service from Housing Units by Lee and David was quick and efficient. I was given plenty of notice and they were on time, very pleasant and coped well with our difficult front steps. Very happy.

Order a chair over the phone to be collected asap.
The guy I spoke to was so polite and helpful.
It was ready to pickup within the hour - fabulous service.
Warehouse staff was lovely too, opened the box (with pure muscle as he could find a knife) and put the chair in my car!
Great service A++++

Saw the fire in store and then ordered it online with an extra 10% off the sale price. Very happy with the simple straight forward ordering.

I've bought quite a few items now from Housing Units and always find the experience, service, staff, products and delivery absolutley excellent.

My latest delivery was a large dinning table that I purchased in the January sale, its absolutley stunning. I knew the lead times on my particular choice of table and was happy to wait. I'm so glad I did. Its stunning, and the massive price reduction makes it even better!

Also a revolving Christmas tree base that was half price. My grandkids will love it come Christmas time.

Shout out to all the lovely staff but especially to Lee and Jake, who delivered it. They were so lovely, professional and set the table up in my room of choice. It was a really heavy piece but they handled it, placed it and set it all up with ease. Excellent lads, thank you.

Thanks Housing units too. Keep those standards high. It's such a rarity these days and its highly appreciated, which is why, despite living in Sheffield, I keep coming back. Though I do love the cafe and robot server too!

Absolutley 5 star star all round. Highly recommend.

Friendly and helpful staff at the Housing unit premises. Efficient process, no delays, good and honest communication.
Quality products
Delivery professional, efficient, informative and Lee and Jake went above and beyond overcoming a significant challenge with difficult access to my premises.
I highly recommend this company

Fabulous service and great quality. Lee and Jake the delivery men were professional, friendly and efficient. Five stars from a happy customer

We purchased a glass dining room table, 8 chairs and 2 bar stools recently.

The glass table was set up. A week later, the first time we sat at the table, we noticed several scratches in the glass.

We reported this to the people at Housing Units and were told that as we hadn’t reported the damage within 24-48 hours, they were not willing to help,

Very disappointed with the poor quality of service. I wouldn’t buy from them again, especially not a glass table. If you do buy one, check it thoroughly before the delivery men leave

Both my wife and myself love coming to Housing units. All the products we have bought over the years has been spot on. We visit very regularly to have afternoon tea or just coffee sandwiches and cake, then browse the store for new ideas.

Great experience. Good quality furniture. The fitters were amazing, did the job in no time.

The staff couldn’t do enough for you from the shop floor staff in the delivery men. Excellent service all round.

Arrived earlier than expected delivery men were lovely & didn’t have to wait all day for my delivery.

Zero stars for Housing Units.
Diabolical customer service.
The once great company is no more

Very good customer service.
Would recommend.

Darren from HU was brilliant. He explained everything with us including the care and how to use and care for our leather suite as we have never had leather before.

He also explained that the actual fire labels were attached to the bottom of the suite which nobody explained to us before.

The lead time quoted was nowhere near to the time we waited and we ordered 6 dining chairs one of which is smaller in size on the plus side it’s a lovely table and chairs at a reasonable price

We purchased 5 items of oak furniture and when these were delivered only 4 items were already built.
One item, a two door oak wardrobe, arrived flat-packed, which we had not been informed was the case as the sales person had told us the wardrobe was in the warehouse but not that it would need building when delivered to us.
When the delivery men arrived they talked about how heavy the furniture was and also there was no way they'd be able to put together the wardrobe because of lack of space. The delivery men did not appear to want
to erect the wardrobe, even though small items of furniture could easily have ben moved out of the spare bedroom. They left us with a very heavy piece of furniture in kit form.
We should have been informed prior to delivery that the wardrobe would need to be erected at our home.
Customer Services were hopeless as they referred us back to Sales when contacted about our issue, even though we'd already informed them that Sales had told us the wardrobe should not have been delivered in kit form. It was obvious that "Customer Services" did not want to deal with the matter.

Very respectful speedy and would give
Lee & David 10 out of 10 for delivery and assembly of table & chairs
Brilliant
Thanks Angie Johnson

Fabulous service from ordering and throughout.
The marble table is stunning!
And delivery team were very pleasant and friendly.