Howdens - Accrington Reviews 

Excellent customer service from Robert Houghton, drawings given, plans done and amended with no issues

Lynne from Accrington Howdens came out and measured the area for my new kitchen, did an amazing job designing it, and made suggestions that I hadn’t thought of which made the kitchen more efficient and look bigger and brighter. She was very patient while I took my time making decisions and was very responsive when I phoned with questions or ideas. The range of designs and quality of products is great, and the final cost is comparative to other major retailers and comes with the added professionalism and personal service.

From start to finish the experience was perfect. Rob came and took measurements,lovely man, very professional.kitchen was delivered when it wanted it. A couple of slight issues were sorted straight away. Every person I dealt with was polite and did their best to help. Thanks for everything

The manager top lad

Decent experience with Howdens at the Accrington branch. The team, especially Lyn, Sarah, and Steve, were helpful, providing good service and quality units. However, there were some issues with missing and damaged items and repeat sales calls, which were a bit frustrating. Overall, a mixed experience.

Really nicely made kitchen units, helpful staff, really good price. I am really pleased with my new kitchen it is really good quality and looks the part.

I recently opened a cash account with the Accrington branch of Howdens and I must say ALL the staff there are very helpful and pleasant. The manager there is fantastic and I will definitely use this branch for all my kitchens and doors from now on. We used to use Benchmarks but I have definitely switched to Howdens simply because of the manager at Accrington being so helpful

Rob’s been superb with the planning and ideas for a complete kitchen for my mum. He made the process so easy. The quality is fantastic and she’s absolutely made up! We’ve now requested his help again with ours, not complete but a refresh. Again he’s given us ideas we hadn’t considered and looking forward to completing the project in the New Year.

Robert’s guidance in planning our kitchen was invaluable. His expertise and never-ending patience took the stress out of the entire process. On the back of such excellent service, Robert is now planning my mum’s kitchen!

Lynne Walkden at the Accrington branch of Howdens is by far the most patient, accommodating and kind hearted kitchen planner we have had the pleasure of meeting. Our kitchen was not an ordinary one and there were lots of last minute changes and alterations even after we’d paid for it we had changes of mind but never at any point did we feel we couldn’t go back and double check, then triple check to be reassured. Lynne was always approachable and her much used sentence “that’s what I’m here for’ made a huge difference to us, always putting us at ease. One thing we found very helpful is we were never made to feel rushed. She suggested design ideas providing solutions and allowing us to see visual representations throughout the process. I admit I’m not an easy to please customer but I have to say, Lynne made the whole experience so pleasing that I bought my utility room kitchen there too! If you’re not sure and need guidance around your kitchen design, speak with Lynne we highly recommend her!

I recently went here for some new filters for my extractor fan and dealt with a nice young man called Rob. I told Rob what I wanted and he gave it it me. I left feeling satisfied with the experience.

've had an account at Accrington for 10+ years and have always found the staff great to deal with. Special mention to Stephen the Manager who goes above and beyond to ensure the best levels of service are maintained.
Would highly recommend.

Lynne Walkden at the Accrington depot couldn't be more helpful. She is friendly, calm and an experienced designer. We have just finished the planning stage and I feel confident that everything will go to plan and will look fantastic.
Many thanks for your support, Lynne
All of the staff at Howdens Accrington have always been
welcoming and helpful. Great job, everyone!

I was not looking forward in picking a new kitchen, but as soon as Lynne Walkden from the Accrington store come out and measured up and listened to me and my wife and what we both wanted it felt like such an easy process. Within 2 days of Lynne coming out we had an appointment for her to show us our kitchen in what she had designed (with a little or lot lol help from my wife). She had listened to everything and with a bit of subtle mediating between my wife and myself we got our kitchen of our dreams. It was a breeze, she is so good at her job, and there was no pushy sales patter. I would 100% recommend Howdens..and especially Lynne. Thank you so so much, we can't wait to see it when our builder fits it 😍

I recently had problems with a newly fitted fridge freezer. The manager at Howdens in Accrington quickly arranged a replacement which was delivered swiftly. He arranged for their appliance fitter/repair company Fowlers to do the install and fitting. They arrived promptly with prior telephone notification and their professionalism and communication was first class. I therefore would not hesitate to recommend this company for their services.

Designer Lynne visited our home and made it so easy, we sent her the appliances we needed and visited the site 2 days later. Plans looked fantastic and with a couple of small additions we were more than happy. Kitchen being delivered in 5 working days so we can crack on with things. Very smooth operation and they stock everything they advertise, so what's not to like?
No pushy Sales, made us feel so much at ease would definitely recommend.
Great job 👍
Very happy

Huge project turned out well & Lyn & the team did a great job & I’m a straight talking customer at times so well done.

Top professionals at Accrington, always on hand to help, special thanks to Sarah and Steve they go the extra mile

Staff members were very helpful in sorting out what I needed and showed me different products overall a nice experience

Really good service always get good prices, great trade days and Friday pie day 👍