Howdens - Bacup Reviews 79

Great professional service from the team.

The design consultant- Puneet Dixit (Bacup depot) was very helpful and understood our brief perfectly. The quality and functionality of the units are excellent and quartz top surfaces superb. From design to supply and installation all went extremely well.

Prompt friendly service as always.

When i first went to howdens i wasnt even sure i could afford a kitchen but i picked a few things i liked and showed them to puneet and went on my way, a few months later i went back and puneet had remembered me and my choices, he helped me decide what i could afford and got me the best kitchen possible for my budget, i thought i couldnt afford granite worktops but he adjusted my kitchen so that i could, he designed my kitchen with my daughter in mind who needs seperate preperation areas due to ceoliacs, he talked me through every step and was always on hand through the fitting process, Arron sweeney was my fitter and went above and beyond to ensure my kitchen was fitted to the highest quality, even sharing his lunch with my dog, can not recommend highly enough, lastly all the units, worktops and appliances are genuinely high quality, you wont be disappointed

Excellent service from stepping in the door made to feel very welcome , kitchen delivered promptly and looks awesome now fitted , and even a call to make sure we were happy after it was fitted , highly recommended

Puneet design consultant located in Bacup Lancashire was amazing from start to finish. From measuring up to delivering my new kitchen, everything was handled perfectly. The final result is even better than I ever anticipated — it has truly exceeded my expectations. I couldn’t be happier with both Puneet and Howdens

Overall I’ve had a positive experience with Howdens Bacup branch.
Puneet Dixit ( design consultant), and the rest of the staff made sure that everything went well from design to delivery ( and post sale ).
The kitchen units are good quality, and the odd little things that were missing, or wrong were quickly rectified.
I’m currently in the process of renovating a property and will no doubt be purchasing some joinery items, and fitted bedroom materials from the same branch.

Great service from the staff at Howdens.
I regularly work with Puneet Dixit the design consultant at Bacup Howdens. Ive installed 15-20 kitchens designed by Puneet and always had a good experience. Nothing is to much trouble and he is always on hand if there are any problems.

Over the course of the last 12 months we have completed many refurbishments and developments.

Howdens are always there to support our needs for everything from 1st fix joinery to 2nd fix, aswell as full kitchens.

All of the team are helpful and accomodating and nothing is too much trouble.

We have a particularly close relationship with puneet who has supported the design and supply aspect of all our kitchens. He has consistently made things easy with site visits and working together to finalise designs.

He is always available even outside of Howdens working hours, which is really appreciated.

Keep up the good work.

Thanks
Adam

Used Howdens for a long time now, try my best to steer my customers towards Howdens for their kitchen quality and easy process for ordering… I use the Bacup branch primarily… fantastic staff in branch, with a special shout out for Puneet Dixit who designs all my kitchens each time…. He makes the process extremely easy for me, I’m always busy with work and rushed off my feet, and all I know I need todo is give him the phone number and name of my customer and he’ll do the rest… always get good feed back from my customers about Puneet, when he normally completely re designs their kitchen ideas for the better…
But also from myself if I’m unsure of how to make a something look right on site, or I damage something I know he’s just a call away from giving me advice or getting me the items I need either same day, or by dinner time the next day….
Wouldn’t use a different branch, as I feel
I have a strong relationship with Bacup branch…. Always met with a smile, a chat and a bru…. Which is great when I primarily work alone most days..
Long may it continue….

Im a self employed Joiner and i use Howdens quite a lot for doors, kitchens and bedrooms. When doing kitchens and bedrooms I will always contact Puneet Dixit who is the design consultant at the Bacup branch. The service i receive from from him is top notch everytime, he knows exactly what hes doing and always points me in the right direction when im not sure on certain things. I do use other branches throughout the North West but when it comes to kitchens and bedooms I wont use anyone else to design them for me.
Top bloke, thanks Puneet 👍

Howdens contacted me to see if I needed anything in their sale and I didn’t really need anything at the time but my daughter needed a reasonably priced kitchen for her house that were modernising, it’s only a small kitchen with difficult sizes to get to fit and needed a lot of jiggling around to accommodate everything, I was put in touch with Puneet Dixit the kitchen designer at Bacup who came up with a fantastic design which was exactly what we wanted and at a very reasonable price I spoke to Puneet a few times in the design process and I found him very accommodating to what we needed and I can’t recommend him highly enough, if you’re getting a kitchen ask for him and you won’t go far wrong.

Really wanted to complete this review as Shelley the manager from the Bacup branch has been amazing and really tried to help us. Callum who also works at the Bacup branch was really helpful too and he went above and beyond. Thankyou to you both for providing such brilliant customer service at a time we really needed it.

I recently had the pleasure of working with Puneet Dixit, a Design Consultant at Howdens Bacup Depot, during my renovations. From start to finish, Puneet has been incredibly supportive and attentive to detail, making the entire process smooth and enjoyable.

His expertise in kitchen design, especially with my unique layout requirements, has been invaluable. Puneet took the time to understand my preferences and worked closely with me to create a space that reflects my style while considering requirements on sustainability for example.

What truly stands out is how personable and amenable Puneet is. Working with him felt like collaborating with a friend who genuinely cares about making the project a success. His approachable nature made the experience even more enjoyable.

Additionally, Puneet has gone above and beyond by providing recommendations for fitters and offering advice beyond his typical role. He has visited me on site various times to ensure everything was perfect too.

I can't thank Puneet enough for his exceptional service and the whole team. I highly recommend Howdens Bacup, and specifically Puneet, to anyone looking for quality support in their projects ;-)

Thank you, Puneet!

Always helpful and best prices all round. Loving the Rooster desls

Staff were extremely helpful , especially when we decided to return the basic door casing and exchange it for a better quality one. The quality of the oak door was excellent and the price of the wood screws was ridiculously low.

Very good experience

Washer broke still under warranty took 4 weeks to sort from start to finish worse experience ever wouldn’t recommend at all

Fantastically friendly staff at the Bacup store - Go above and beyond to help with my very out there requests- always a pleasure to do business at the Bacup Howdens ⭐⭐⭐⭐⭐

Very poor experience with Howdens Bacup.
I called the Store Manager and Customer Services twice, neither returned my call.
The Deputy Manager, Shelly said that trying to resolve my issue had cost them! I explained that it has actually cost me nearly £6000 for their mistakes and for a kitchen that I had to compromise on.
Some doors were missing, which took days to be delivered, the wrong colour flooring, work surface and doors were sent. Howdens said that I had chosen white cupboard doors for the top but sent a mixture of white and sandstone , I have photos.
The designer Chris accused me of not paying a bill, he was actually calling the wrong number for payment, I have evidence that as soon as I was contacted on the correct number I paid. I was also concerned that he had been leaving messages for me on someone else's phone !
There were other issues but all in all a very stressful and poor experience