Howdens - Enfield Reviews 77

Easy service very friendly

Deepesh was very informative . Offered constructive ideas and suggestions.

Used before, very helpful

I purchased engineered wood flooring from Howdens (Enfield branch) in April 2025, largely based on the product imagery online.

The promotional photos showed a beautiful, consistent dark oak tone, which gave us full confidence in our selection.

Unfortunately, the product that arrived bore little resemblance to those images. While I understand that natural wood includes some variation, this flooring presented four to five dramatically different shades—from very light to almost black—making the installation look completely mismatched. The extent of variation was nowhere near what was implied by the photos, which remained unchanged even after I raised the issue.

To make matters worse, the order was delivered to the wrong address and left outside overnight. We weren't able to inspect the flooring before fitting began. Howdens offered one replacement pack, but that only made things worse due to the lighter tone.

I raised a formal complaint, but aside from citing a manufacturing “fuming process”—which was never explained prior—they declined to take any meaningful responsibility. Marketing was “made aware,” yet nothing has changed.

I would strongly advise others to view this product in person and not rely on the website images. What you see may not be what you get.

Visited the Enfield branch previously to purchase kitchen cabinets and was served by the lovely Yasmine. Exceptional customer service and very friendly. My husband also visited the Enfield branch recently and was greeted by Yasmine and was very happy with the friendly customer service he received. She was very helpful and made our shopping experience amazing! She is an AMAZING asset to your company

Amazing design and really good quality

The service we had a Howdens Enfield was amazing. Scott and his colleagues helped us select cabinets for the utility room. The advice and information given was very useful. We were not rushed into making a decision and felt supported with the whole process. Thank You to the team at Howdens Enfield.

Great service provided

Smooth transaction,

Knowledgeable staff welcoming and efficient ,Gill was superb. Sorted broken fridge/freezer drawer no quibble no problem.
I am a happy bunny.

Absolutely delighted with my Howdens kitchen. Had amazing service from start to finish. Alicia was professional and informative throughout and helped me create a great design. She went above and beyond to help me create every detail. I made various changes throughout the process and she was always patient and understanding. The turnaround time was great and all in all would recommend.

Great knowledge and service. Helped throughout the project.

I have been using Howdens in Brimsdown for 17 years, and my experience has consistently been positive. They have always provided reliable products, and their customer service is amazing, making my projects easier to manage.

The design process at the Brimsdown location is straightforward and efficient. Their designers take the time to understand my needs and offer practical suggestions, which has been very helpful. The 3D visuals they provide give a clear idea of the final result, making it easier to make decisions.

The quality of Howdens' products has been consistently good. From kitchen units to doors, skirting boards, and architraves, their items are well-made and durable. The variety of styles and finishes available has allowed me to find options that suit my home’s décor.

What stands out most is the exceptional customer service at Howdens in Brimsdown. Over the years, any questions or concerns I’ve had have been promptly addressed by their knowledgeable and friendly staff. Deliveries are on time, and items arrive well-packaged and in good condition.

Overall, Howdens in Brimsdown has made my renovation and upgrade projects manageable and satisfying. Their practical design help, reliable products, and amazing customer service have kept me coming back. I highly recommend Howdens in Brimsdown to anyone looking for dependable kitchen and home improvement solutions.

He was very helpful and had an excellent approach to my questions and in fact went above and beyond plus made me a coffee thanks

I have found over the years that the Howdens brimsdown branch is the most helpful and friendliest branch in north London The staff are very accommodating because i know i can be quite demanding but they always sort out any difficulties in a professional and quick way.
I am always made to feel welcome

Nice people that put their customers first. I enjoyed the euros fun day and workers fund raiser. We both had fun and won 17 pounds off our bill. Thankyou,

Where fo I start, I purchase a kitchen from them in December and paid upfront on an agreed price . I bought the the kitchen in good faith to the agreed kitchen design. When my contractor started to fit the kitchen I was short of one wall cabinet, now remember I bought the kitchen on a design. So I went back and told them I was one missing. Instead they made me purchase the cabinet again so why would I pay for an another cabinet if I agreed a price on the kitchen plan. I then complained to head office and they agreed just to give half my money back. I shouldn’t have paid in the first place as I paid it on the design. Absolute disgraceful behaviour and I plan to take this further.