Howdens - Keswick Reviews 

We purchased our kitchen through Howdens Keswick and used Paul Fairburn, a self-employed fitter who was recommended to us by the branch.

Unfortunately, we have been extremely disappointed with the fitting of our worktops. The joints were poorly finished, with visible filler, and the worktops subsequently began lifting/bubbling around the joint.

We raised the problem with Paul Fairburn and attempted to resolve matters directly with him. Unfortunately, despite considerable correspondence, we have been unable to reach a satisfactory resolution and are now having to arrange for the work to be professionally repaired.

Our experience of dealing with the Keswick branch has also been disappointing. While Howdens ultimately offered replacement worktop material, we were unhappy with the way our concerns about the fitting and the recommended fitter were handled.

This review reflects our own experience. Customers using a fitter recommended by a branch may wish to establish clearly beforehand whether that fitter is employed by Howdens or is an independent, self-employed contractor, and who will be responsible if problems subsequently arise.

Vicki was fantastic, really pleased with our new utility/office room

The staff were excellent really enjoyed the experience

The staff were very pleasant and helpful, Emmerson talked us through the whole process and came up with a couple of good ideas we hadent thought of, also helping when we weren't sure exactly the colour scheme we wanted and if it would all match

A very easy way to buy a good quality kitchen. This was a good experience from design to installation. Vicki the kitchen designer was easy to work with and guided us through a lot of alternatives. We are very happy with the end result. The units and equipment are good quality and the design works very well for our cottage.

We wanted to give our kitchen an uplift by getting a new worktop for the kitchen, the staff through were extremely knowledgable and helpful, from the selection and quoting process all the way through to installation and aftercare.

We purchased the Bespoke Apollo Marmo Bianco Acrylic Slab Tech Worktop and it looked fantastic, the installation and (pre-installation) process was seamless and very professional, the finish second-to-none.

As part of the purchase we ordered a Proboil 3-in-1 tap, due to where it was to be installed there wasn't enough piping provided. After a really helpful call with the team at keswick we were sent out an additional length via the manfacturer/supplier.

Massive thanks to the team at keswick for their support throughout the process.

We are thrilled with our new kitchen.Thank you to Vicki, Cory and all the team at Keswick. We appreciated your attention to detail from design through to fitting and also checking that we were happy with the result. Regular communication and updates following us placing our order was especially helpful. We will definitely recommend.

Avoid at all costs, the kitchen they designed was not fit for purpose, they sent all wrong doors, draws etc. Took over 6 months to fit the kitchen due to their errors, charged for things they didn’t deliver. Had 3 workmen say they refuse any jobs that involve their kitchen because they are always a problem. The company are impossible to deal with no one calls back and took months of calls and emails just to get proof of delivery and invoices even though they were threatening us with court !!!!! Never known anything like it

Absolutely fantastic from start to finish. Vicky in the keswick branch is a real asset to the company. Planned the kitchen and made the process so smooth. Great kitchen fitter James benson who worked so hard to complete the job on a tight schedule. Just brilliant!

Cory and Shannon were fantastic in delivering great customer service.

Fantastic experience from start to finish from the Keswick branch. Kitchen design was flawless and very true to the finished product. Delivery on time and packaged perfectly. Additional items ordered and dispatched quickly and returns of surplus stock received and refunded promptly. Cabinets are sturdy and well designed. Truly a kitchen to last a lifetime! Thank you

Staff always very helpful and polite.

Great service from Kevin with a quick kitchen design, excellent pricing and no fuss.

Excellent service, nothing was to much trouble.

Helpful staff, Having doors on site to view the options.

Great Service from knowledgeable staff
who arranged a delivery at short notice also

Great friendly service
Always have a good range of stock available for when we need it

We’ve been delighted with our kitchen, supplied by Howdens in Keswick. We have been very pleased with the quality of the finish and the design was spot on. We found the designers helpful and responsive, able to provide suggestions and willing to listen to our ideas. They also worked with us when a worktop was unavailable to find an alternative at a similar price which we were equally pleased with. Overall a good quality product and an excellent service.

Big thank you to Jamie for all his help in planning and sorting out any issues with missing bits and bobs. The units are always good quality and we wouldn't use anywhere else.