Howdens - Leyland Reviews 

Great place to get the kitchen of your dreams, after sales service is great and staff are always helpful.
Great to go in and see smiling faces.

Good build quality and a breeze to fit. I found the Leyland branch a pleasant experience and Sue to be vey helpful

Always first class service from this team.

Howdens at Leyland service was second to none. James went above and beyond to ensure I got the kitchen that I wanted. Always happy to help and nothing was too much trouble! Thank you so much :)

James Foley was very helpful with my customers and gave them good advice.

Average service

Great service start to finish. Wouldn’t go anywhere else.

As always a great service. Sometimes a small delay on items but notified straight away. So never unexpected. Staff are so helpful.

Everything from the initial visit, from the designer at Howdens Leyland branch, to the installation was first class.
The customer service is second to none...we had a couple of issues that were sorted immediately.
Howdens Leyland really came across as wanting to give you the best possible service.
The end product is fabulous.
Would highly recommend.

James at Howdens in Leyland was very approachable and down to earth and not at all pushy like staff from some other companies. He worked with us to create our kitchen design. He advised us but also listened to our ideas and he was patient when we made changes to the design. He spent lots of time getting the design just right for us. Howdens also honoured their Price Promise when we found the same thing slightly cheaper elsewhere. 🙂Just ordered the kitchen, and so far the service has been excellent. ⭐️⭐️⭐️⭐️⭐️Thanks!

Excellent service, an excellent company to deal with. Delightful staff, especially Sue on the counter, very helpful, an asset to your company.

Just wanted to say a big thank you to Leyland depot, especially James Foley. Went above and beyond with what turned out to be a tricky order/job. All finished and fitted and looks amazing. Defo recommend the units, good quality and easy to fit. Thanks all, very happy wife

Fabulous service from Ellie at the Leyland depot. Very knowledgeable, and nothing was too much trouble. Thank you

Brilliant service from Howdens, can't praise them enough for all the advice and support they gave during our "big build". Thanks Wes and everyone there!

We dealt with James Foley at Howdens in Leyland, Lancs, and we honestly can't fault him or the process in any way. Never have we had someone look after us in this way when dealing with any other trade - quotes and designs were provided bang on time, again, something we haven't been used to. What an excellent service all round. MORE than happy with our Howden's experience not to mention the showroom experience when choosing all the peripheral elements of the kitchen etc. And a special thanks to James Foley at the Leyland branch as this is quite honestly the best customer service experience we have had from start to finish.

We were also more than happy with the design and price and will happily recommend Howden's to everyone looking for a complete ease of service that is quite honestly a pleasure.

Good quality products, good prices and friendly staff.

The staff have little product knowledge of new mechanical products and how they fit together and the product instructions are very vague or even none existent.
I was given the wrong product on three occasions which costs time and money as I had to travel a considerable distance from the job to the depot to exchange them.
It turns out the products had been packaged incorrectly as in the code was correct but the wrong product inside the packaging!

As always, excellent service and quality

It's not often I leave reviews, only when they're very good or in this case very bad.

It's a long read for which I apologise but please read if you intend to purchase "standard doors" with honeycomb construction.

I recently purchased 7 internal pre-primed Linear doors at a discounted cost to me of £800. I chose Howdens as a reputable brand name assured me of being supplied with a product of quality and being fit for purpose.

However, I am bitterly disappointed with the product both in terms of the quality of materials used in construction and their total inadequacy in their being fit for the purpose intended.

I chose the Linear door range specifically due to it's classy design being perfect for our internal decor scheme and the pre-primed option due to needing to paint the doors in a specific colour that Howdens do not offer. Howdens description of "semi-solid construction, it also has a honeycomb core which re-creates the robust feel of solid timber without the premium price tags". This gave me a misguided assurance to place the order in the first place but in hindsight, the description also creates a somewhat misleading concept regarding the actual product supplied being suitable for the purpose of what a door is intended for.

Having looked around at various definitions for the actual purpose of internal doors, the most accurate as far as my expectations go is "Internal doors will go a long way to completing the overall look and feel of your home. Their primary role is functional - they divide up spaces and prevent noise travelling around the house".

All of the internal doors lead off from a central entrance hallway. These include bedroom doors for each of our teenage girls, our main bathroom and master bedroom. Four of the doors were professionally hung by a qualified joiner before we noticed how bad they were and stopped.

What I was subsequently and completely horrified by is the total and sheer amount of noise transference through each and every one of the doors. Quite frankly our teenage girls are too embarrassed to use the bathroom and even though the bedroom doors create a divide that cannot be seen through, they feel that they have no privacy whatsoever due to sound transferrence, which as a teenager is completely unacceptable. The most important rooms in a house for a teenage girl, their bedroom, to them now feel like public shared spaces.

So I wrote to Howdens regarding the issues and build quality. I got the standard wash their hands reply "It is our understanding that the noise level requirements were not discussed with the depot prior to purchasing the doors in question. Had this been mentioned then the depot staff would have suggested you go for developer doors to assist with this. Furthermore, our catalogue states to look for an ‘E’ logo when looking for a sound reducing door to help minimise sound travel and to provide a peaceful and quiet environment."

In their corporate defence, I get this to some degree but they did not tackle the issue about the "standard" door being fit for purpose and misleading descriptions.

God loves a tryer so I replied.

I shopped online, a common practice because of COVID, so didn't have the luxury of looking at a catalogue. I'm not a door expert either. Regardless of "E" logo's and "Developer" doors (there is only one type of this in an old style), one would expect a "standard" door to be fit for the very basic purpose intended and even a basic level door should have some level of resistance to sound passage. Believe me when I say you would not have these doors in your house. You may as well just put up a sheet of paper, that's how bad they are.

In addition, the website description of the door construction is misleading, "engineered core" would tend to suggest a decent, robust quality door, plus it makes no reference to the product not being suitable for specific areas such as bedrooms or bathrooms where sound privacy is needed, so why would I think that they are not.??? Neither are there any filter options to assist in this respect, so again why would I not think they are not suitable.

Howdens reply and position, surprisingly remains unchanged and I still have doors not fit for purpose and the problem of having to re-purchase.

I'm only giving it a 1* as I'm getting a refund for the three doors we refused to fit.

An expensive mistake........................