Howdens - Orpington Reviews 

An excellent service from start to finish. Our designer was G and as other reviews have said, she is superb and extremely knowledgable about the products, and what will work in the space. From the initial home visit and measuring up, she listened to our requirements and wishes, but also importantly offered ideas and helpful suggestions throughout. At no point did we feel it was a sales exercise and it wasn’t at all pushy. Any communications we had via email and on the phone were dealt with promptly and clearly. Aside from her expertise, she’s just a really nice down to earth, honest person to deal with!

Our builder had also worked with her many times before and said that she and Howdens Orpington were great to work with. G was in contact with our builder to solve a few challenges specific to my kitchen and supply some extra panels for him to work with.

We also spoke with the manager on occasion who was also very personable and helped us with a few decisions. Everyone we met at Howdens Orpington seemed helpful, pleasant to deal with.

The service didn’t stop at the sales, everything was all delivered correctly and when a couple of items arrived damaged (inevitable that might happen) they were replaced quickly with no hassle. G was always available throughout the process and checked in at the end to make sure we were happy with everything….and it was - we are so happy with our new Howdens kitchen.

Based on our excellent experience I can definitely recommend Howdens Orpington.

If I could leave no star I would. Still no reply or contact from previous review left on 5th May. More errors since and zero accountability from the staff at the branch. James made another error today and resulted in me having to go back to alternative branch twice with zero resolution made. I would have never purchased my kitchen from this company had I known what I know now. Paint is terrible on the doors and the manager told us we are not the only ones to complain and what would he like us to do about it. Amazing sales and customer service training!

I recently renovated my kitchen and was so pleased with the results I then renovated my utility/boot room. G at the Orpington shop was so helpful and spent time with me making changes until I got everything as I wanted it. I was not rushed at all. I will start on my new closets next. Thank you G!

Excellent guidance and support from Gurpinder at the Orpington branch ..

Everything went smoothly from the initial home visit through to supporting our fitter with a couple of changes.

Very pleased with the units, especially the carousels, and the quartz worktop...

Gurpinder at Orpington is a delight. Second time of using her services in the space of 6 months. Efficient, knowledgeable and very helpful.

We are still attempting to resolve the issues that Howdens create each week for the last 4 weeks. Like other reviews on here there is no accountability, the after care customer service is the worst I have experienced with incorrect measurements from the start, damaged and poor quality items turning up ,
Constantly chasing for answers and on occasions responses like “what do you want me to do about it “ with an attitude tone has added to me wishing I had chosen another supplier. I am sure nothing will change and they won’t act on this review to improve the experience for others so anyone reading this avoid this branch

I would not use this branch, simply have no customer care, accountability.. they did not measure correctly and we only found this out because we asked them to come on site and verify some elements with our builder - all they want is the sale and commission - your hopes and dreams of the best kitchen play second fiddle to those factors - as explained below:

Started a quote on October.. knowing Easter was our target date.

Howdens measured.. so by Christmas our design was set.

They did the old sales truck on us and took £500 off our quote, if we took a few items (4 in total).. later that week the issues start. All 130 items turn up, we refuse as the house is a building site and they knew we couldn’t fit the items.

Then builder/installer queries the attitude of “after delivery the kitchens your problem” basically on the quotes.. and suspects the measurements may be an issue.

Howdens turn up, straight away advise the washing machine would no longer fit, the cupboards have shrunk by 50mm and the wine rack no longer fits.. this design was one we loved and suddenly was getting destroyed in the middle of a build and week after a delivery issue had stopped us from taking anything.

They should at this point refunded us, but continued with stupid designs to try and make it work.. by which point and understandably I have lost all faith in their designs, measurements and ability to do the basics of a kitchen supplier.

All confirmed in final design which is off from what we had set our hearts on, and the quote is hardly any different value.. we are expected to pay too dollar for something that had shrunk, redesigned last minute and all the hassle that it had caused.

No negotiating from them, went straight to refund… money which I paid in good faith and quickly when it was “we will proceed”, but no apology, no how long the refund will take just a blunt end “here is your refund receipt”.. they washed their hands with us as quick as they could.

They have left a family with young children without a kitchen to install in-line with a build process we have been keeping them in the loop with for weeks.. we will now have to source elsewhere, and live like this until we can proceed elsewhere.

Avoid, go to any other branch but this one. The manager has ignored emails, not given any updates to refund within a reasonable timeframe and simply does not deserve my hard earnt money at a time when we have saved for 10 months for this during a cost of living crisis.. but they couldn’t care a less.

Very plesent staff and helpful how dens can't be beaten on price

Very polite efficient, and knowledgable

Always good quality, friendly staff and easy to order.

The Staff were very helpful and knowledgeable about the products

They are always available to help and great customer service.

Always use Orpington branch because of exceptionally good sales staff
Always very knowledgeable and pleasant
Never had a problem with quality of materials

This is my second review for Howdens! I love my kitchen but one of my cupboard shelf broke, Gurpinder from the Orpington branch could not be more helpful! She spoke to the manger about it and it was all sorted within 48 hours and i got a refund for the cupboard as a goodwill gesture- thank you Gurpinder for all you help with my shelf! Great customer service 👏🏻

Everybody in the store wants to help, coffee was free even.

Very easy to order. Staff very helpful. Delivered perfectly.

No problem being served with item I needed.
In and out in very good time

We had an excellent time working with Gurpinder from the Orpington depot. She visited our home, talked us through our options and gave us a wonderful designed kitchen. The process was smooth and she supported us throughout the process. We would happily recommend Howden's Orpington if you're looking to purchase a new kitchen.

Gurpinder was and is excellent. She makes your dream kitchen come true.
I cannot thank her enough, she is kind, understanding and I think a kitchen mind reader; her planning was perfect. I cannot recommend her enough... Thank you Howdens Orpington, Thank you G