Howdens - Peterlee Reviews 81

Great prompt service as usual

The purchase was made by another cstomer of the same name in London. There has been no effort to correct the situation. I am still receiving communications from London, even though they are aware of the sitiuation,

Unresolved Invoicing issue

Great team regularly use them

Amazing price
Exceptional service

Got what we wanted when we wanted it great! Couldn't ask for more

The staff were very helpful and sorted my order out in no time

Unbelievably helpful staff
On my last visit the sales staff helped me look through our range of Products before deciding on what I needed.
10 out of 10 from me guys.

Very good service and choice.

First class the staff are more than happy to help with you enquiring and the prices are very competitive and the quality of the kitchen's and flooring in excellent

Crap kitchens, this is Peterlee howdens moto, rob pensioners of their money, alan smith is a liar and fobs you off ten months of promises and not a thing done, I don’t know how he sleeps at night, he is probably counting the money he has robbed off an 86 year old man, they give you all lies when you go and see about a kitchen, they said banks joinery was good and they weren’t, what they don’t tell you is you will get a kitchen you can’t use, big holes in your walls, hob doesn’t work, tap doesn’t work, drawers don’t work, can’t open cupboards, no shelf under hob, chips in units, extractor fan isn’t installed properly and quartz not installed great, we are still waiting for a refund for the quartz we didn’t receive and all the cut outs, howdens peterlee can’t be beaten on price, they can’t cause they give you crap.

Always first class service wouldn't use anyone else top class products at great prices

Great customer service. Friendly and helpful. Know the staff well and have been using this branch for years.
Thanks again
Colin

Best staff and service.
Products also good

I had a kitchen fitted by howdens on the 23rd of 0ctober and I am still waiting for it to be finished, the tap is broken I have had two, if I could get a new one then this will be my 3rd, the hob doesn’t work and I was put a ceramic hob in when I asked for an induction, I have only used it once and it is scratched to bits and after two and a half hours when it eventually boiled the potato I burned my hand as I didn’t know they stayed hot and I also can’t switch it on because of my arthritis in my hands even the manager who came out had trouble, there is no shelf under the hob so if I could use it, I risk burns or electrocution, the drawers don’t open and shut properly, the extractor fan hasn’t been installed properly, they have not put a hose to the outside and the steams pours out of the cupboards, there are holes in the walls, the skirting board fell off, there is a gaping hole above the sink what they haven’t blocked off with mdf, there are two small chips in the large unit, we have had to get rid of mice they let in leaving the doors open, they ate the dogs £20 bag of food that I had just opened, I told the howdens manager and was told I had to sort it out even though I told him there was know way I could get down to get the kick board off so it cost me 24 pounds to get the pest control man out, the worst bit is the quartz, that has been put on wonky, we paid 2600 for a tiny bit of quartz that is more expensive than diamonds, the manager came out and looked at it and is trying to fob us off said “we” can get someone to put a wonky shelf to cover the wonky quartz, he said he would get it all corrected in January and give us the left over quartz that we should have received, what he said had been thrown out, however 7 months on and we are still waiting, my dad is 85 years old and he paid his life’s savings for this kitchen to make life easier for me as I am chronically ill and this kitchen to me is worse than the one I had, my dad has said that we should get it taken out and get a refund, I like to know how to make a complaint to trading standards

Bought a kitchen to install for a customer from Howdens peterlee . What can I say ? Brilliant team , brilliant product at an even better price

Excellent products, excellent prices, excellent advice and excellent service.

Excellent service for ordering new fitted kitchen.
Always a pleasant experience when visiting the show room. Would recommend Howdens to everyone.

We moved into a great flat and thought the kitchen was okay - until it came to trying to use it!!
A friend recommended we contact Howdens in Peterlee and they would come out and have a look to see what could be done.
Charlotte Preece contacted us to arrange an appointment and came out to have a look.
She asked us loads of questions about what we wanted in a kitchen and then set about taking some measurements.
She then invited us back to their showroom to have a look at the 3d design she had created for us and it looked fabulous.
We then decided to tweak it and add a rangemaster cooker and Charlotte amended the design accordingly.
It couldn't have been better!!
David Richardson (superstar!!) did the fitting of it for us (and some sliding door wardrobes too!) and we couldn't be happier.
We've gone from a totally dysfunctional space, to a very practical and functional space - with loads of storage!!

Peterlee staff very welcoming and helpful