Howdens - Pontefract Reviews 132

Knowledge and customer service from Samantha was first class.

As a local business man I've had an account with the Pontefract branch of Howdens joinery for 20 years and although staff members come and go the whole ethos of the company is to help out where ever they can and they do this with professionalism and friendliness. One of the staff members Sarah has helped me out on numerous occasions with a quick and polite response to any questions that I have thrown at her. Top company, top staff members ( Pontefract)
Keep up the good work

After extensive research into value for money, reliability, and adherence to deadlines, Howdens proved to be the only logical choice for us – and they exceeded all our expectations.

From booking the initial home measurement appointment to creating the design, Sam was by our side every step of the way and remained with us right through to the very end. She was absolutely brilliant, and every suggestion she made demonstrated her expertise and dedication. Her patience, understanding, and willingness to go the extra mile made the whole experience enjoyable and stress-free.

Throughout the installation process, whenever any issue or discrepancy arose, the response was immediate. Everything was handled quickly, efficiently, and with genuine care, which gave us complete confidence and peace of mind.

We would like to express our heartfelt thanks for the professionalism, kindness, responsiveness, and outstanding quality of service we received. In a world where exceptional customer service is becoming increasingly rare, the entire team at Howdens truly stands out.

A special thank you to Sam, who supported us from the very beginning to the final completion of the project. Her commitment, attention to detail, and genuine care made all the difference.

Thanks to Sam and the entire Howdens team, we now have the kitchen we have always dreamed of. We are absolutely delighted with the final result and would wholeheartedly recommend Howdens to anyone looking for quality, reliability, and a first-class customer experience.

Meredith was amazing throughout the process of choosing and installing our kitchen. She has been very amenable and nothing was too much trouble for her! Meredith had been very approachable, listened to our needs and created our dream kitchen.
Thank you soo much

Been visiting Howdens for years.
Have to say , great service, & great staff, always friendly & helpful.

Best branch about !

I went to Howdens for doors for my rental property, the staff were so helpful and pleasant. I would definitely recommend Howdens of Pontefract.

I have to say Sam B ( lady ) at Pontefract made me really easy about sorting out my account which needed sorting! She made me feel at ease and provided clear concise and excellent advice on how best to sort

She’s a credit to Howdens!

I recently had my kitchen redesigned by Elliot, and I couldn’t be happier with the results. From the very beginning, the Elliot was professional, creative, and attentive to every detail. He really listened to what I wanted and turned my ideas into a beautiful, functional space that exceeded my expectations.
Now my kitchen is not only stunning to look at, but also incredibly practical for everyday use. I’ve received so many compliments from family and friends already. I would highly recommend this company to anyone looking for a high-quality kitchen design and renovation.

Howdens Pontefract branch has always been a pleasure to go to, the staff are really helpful and always willing to go the extra mile for you. Haven’t been in for a long time but definitely go back soon.

Best branch for me 👍🏻

Have used Howdens over the years for various projects and would highly recommend the Pontefract branch every one always go the extra mile, nothing too much trouble from Sam the trade rep,Paul and the guys on the counter to the lads in the warehouse. Excellent service, thanks guys

"Howdens Pontefract" Fantastic and reliable service, Excellent customer service, they were very responsive when I asked a question. Customer service was top-notch, I had excellent service from all the staff at the Pontefract branch but to name a few, Elliot Smith (Branch Manager) and Samantha Barrett (Territory Sales Representative) were especially helpful.
From now on i will only use Howdens Pontefract branch.
Very highly recommended, JD.

Best depot I’ve used by far. All the team are always friendly and helpful, nothing is too much trouble. If you choose Howdens, choose Pontefract

From quote to finish the whole experience was fantastic,What a team. My old kitchen was Howdens, lasted 20yrs+, I’m sure this will also last the test of time.
Thank you, Howdens.

Great service! Best Howdens around!!!
Very knowledgeable and give great feedback and support.

The way Howdens have gone out of there way to help and assist in my order and been fantastic in customer service and delivery.

Meredith was incredible, friendly and nothing was ever too much. Meredith designed my kitchen and made my dream a reality and it’s better than I could have ever imagined. Arron was also very helpful on a Saturday when Meredith wasn’t in the office.
I would also like to recommend all the Pontefract Howdens staff, they were all friendly and no query was too much. Would definitely recommend Pontefract Howdens.

Been using Howdens Pontefract for 20 years and never had a negative experience. All the staff are always happy to help and knowledgeable about the trade.

We have just had our Howdens Kitchen fitted. Which is Amazing!
But, how lucky for us to have Two AWESOME Lads fit it...
Thank You, Thank You, Thank You to "Ben Hitch & his Superstar apprentice Vinnie"
Ben is Brilliant, attention to detail, he cares about his work, finished product, but most importantly his customer! Nothing is too much trouble.
Vinnie the Superstar apprentice, please don't be taken in by his youthfulness, he's a proper little worker, even when he's left unsupervised.
Both very polite, nice People!
We would 100% recommend them, You won't be disappointed!!!