Howdens - Watford Reviews 154

Joshna the kitchen designer was really hands on , however Gary the person who was updating the delivery times and slots was not professional .

’ve had a really great experience with Howdens and couldn’t recommend them more. From start to finish, their service has been excellent. The team were incredibly helpful, knowledgeable, and always willing to go the extra mile to make sure everything was right.

They took the time to understand exactly what I needed, offered practical advice, and made the whole process feel smooth and stress-free. Communication was clear throughout, and any questions I had were answered quickly and professionally.

It’s rare to find a company that combines quality products with such a high level of customer care, but Howdens really delivered on both. I’m very happy with the outcome and would definitely use them again in the future.

Nothing to much trouble

I’ve never had an experience like this. We were pressured to place our order in October to meet the price offered to us during the sales period, receiving multiple calls and being told payment needed to be made by midday. We scrabbled to pull the funds together in time and paid.

After Howdens Watford took our money, the communication stopped. We called daily and were repeatedly told someone would call back, no one ever did. For over a month there was no delivery and no measuring of our kitchen to confirm it would even fit.

Our kitchen designer stopped replying to calls and emails once payment cleared. After weeks of chasing, we were then told our kitchen designer was no longer handling the design or build. Even though they had taken the measurements a month before.

Once the kitchen was finally delivered after weeks of chasing and paying for storage, the washing machine we were promised was missing, despite confirmation that it was included in the paid-for order.

For a kitchen costing over £10,000+, this level of service is unacceptable. Poor communication, broken promises, and missing items. I would not recommend.(Order placed Oct; branch: Howdens Watford. Happy to provide emails and order details if needed.)

Can't recommend Tanya, Kitchen Designer at Howdens, Watford, highly enough. Just popped in for advice, she was efficient and couldn't have been more helpful. Delighted with the result.

All good and great service

I and a new homeowner who has a Howdens kitchen in my new home. The kitchen was installed over ten years ago and the bins needed replacing. I popped into see the team to arrange some replacements (without having an account) and they (Carl etc) were great - helping me find the right product and processing this for me. I also observed how well the team helped other customers and just wanted to acknowledge that. Thanks!

Great service

As always excellent

I know all the staff and each and everyone of them are always a delight to deal with.

Having had a number of errors occur at another store, the staff at Watford Howdens -specifically Reece - absolutely saved the day. They were quick to respond, helped me work out what needed to be corrected and ensured my fitter had everything needed to complete the job on time. I couldn't be more grateful for the excellent service and level of care provided.
Thank you Reece and Howdens Watford

This company tries to help customers when it can with deals for tools and other products they supply which I think we all appreciate not many companies do this

I've been dealing with Watford branch, Barry in particular who has been nothing but a superstar and a good communicator. I'm very much into the details and despite making several design changes along the way, he remained patient and gave me a very good deal. The kitchen installation is almost complete and we love it. I was so pleased I've purchased some fitted wardrobes too! I would highly recommend Howdens, both for kitchen quality and specifically Watford branch for their customer service. Thanks again

Howdens joinery tolpits lane the place to be
Forget other kitchen company’s move down to Howdens the place to be at. In life if ever you have a problem you need only one body to deal with it and thats Howdens joinery. Always stocked up, beautifully designed kitchens by Chandon sorted in a day to the millimetre, need a part no worries sorted in minutes. Staff all work like an F1 team they are on it. Mark the manager this guys is everywhere on the desk, counter, warehouse but always giving helpful advice and closing the deal wow the guys out of this world. Carl served me today the guys quick and so organised in his method of workings what an asset to the company.
Tarnya is a fantastic kitchen designer with unlimited time for your project and extremely motivated so you leave a happy customer.
Love this place and it honestly makes my life as a builder so simple which makes me look better. Easy work!
Thank you to all.
Don Ford
Ruislip.

Had a great experience here, management did all they could to get me the best price. Would recommend this to anyone looking to have their kitchen designed and delivered.

Absolutely brilliant. Helpful, friendly service . Good prices and quality products.

Great service as usual at the Watford branch!

We recently had a new kitchin fitted supplied by the watford branch designed by Ben.
Very pleased with the result.

Barry, Ben and the rest of the team at Watford Howdens have been amazing.
They took the time to help us choose our dream kitchen. Delivery date was on time. After care was fantastic and the whole experience has been great. Having work done to your house can be stressful but they took this away. Very high quality. Work surface amazing. Highly recommend to all. Thanks again

Great service
As always