HRV Reviews 

I’ve been very disappointed with HRV. The communication is severely lacking, response times are incredibly slow, and the whole process feels disorganised from start to finish. It’s frustrating that you're forced to go through HRV directly for all system repairs, with no flexibility to use independent technicians.

Given the ongoing issues and lack of customer support, I would strongly recommend considering another brand. There are better systems out there with more reliable service and better customer care.

Quick and clean installers.

I found HRV is the best solution for air circulation and keeps home well ventilated.magic is when you saw your filter after 2 year :)
I am very happy to see the result and the customer service.

The service technician was great, efficent, timely and knowledgeable.
The constant rescheduling of our arranged booking time by the HRV scheduling person was the only negative aspect of the experience.

Communication was excellent. Super friendly to deal with and felt like I was recommended what I genuinely needed in the house and never more/a bigger model etc.

By keeping in touch. Follow up service is good service.

We wouldn't be without our HRV. We shifted a while back, so for a while we didn't have one and my son's allergies started giving him trouble again.
Friendly technician.

My HRV motherboard required replacement. I phoned HRV and they quickly sorted the problem for me, ensuring I knew the cost before going ahead with the replacement. The staff were friendly and very easy to deal with.

Clean air warmer home and most of all Dryer home with no condensation

The sales rep was a great guy, friendly & knowledgeable and when there was a problem he initiated solving it without any issue and did so in a quick, timely manner.
The technician that was sent to fix the problem (which wasn't a major) came promptly & sorted it without any hassle.
HRV provide really good customer service!

The HRV is great. I have installed the stronger version of the HRV systems. The HRV has dried out my windows and also my curtains which had got quite damp with mildrew, I now feel confident to clean them as I know they will now stay dry. When there is a frost there is a thin film on the windows but clears very quickly and causes no problems with curtains.

friendly customer service is number one, helpful answers to all our questions.

Our home is warm and dry thanks to an HRV system. We stay healthy. We dont get condensation on the windows and our curtains stay mold free. HRV remind us every two years when service is due. The service technician turns up on time and does a thorough job on maintenance and filter changes. The cost was discounted with our Gold Card. We highly recommend HRV to our family, friends and guests.

I love the efficiency of the filter replacement

HRV are just a phone call away. I have found the staff are very friendly and most helpful. The system works wonderfully, I cannot speak highly enough of the product or the staff.

We had HRV installed in our previous home in Wellington and as a result we had no condensation issues. It was regularly serviced. On selling our home in Wellington and buying a new built in Napier, we decided to install HRV (based on our previous good experience with an HRV system, comparisons with other available systems - Smart Vent and DVS and comments from friends) in our new home. We arranged an appointment with the local HRV sales representative. He inspected our home and discussed with us the HRV options. There was no hard- sell and he provided us with a prompt quote (with significant discount for Automobile Association (AA) membership). We accepted the quote, and an installation date/time was agreed upon. HRV confirmed the date in writing and a reminder was received by us a couple of days before installation. The HRV installers contacted us on the day of installation prior to their arrival at our home to update us on the actual time they would arrive. The installation was undertaken in a professional manner within two hours and there were no issues or mess to clean up. We appreciated the short training session on the system by the installers, and we have had no problems with the system. We have experienced no condensation since installing the system.

The service I had from the begiining to the end of installation was very good.

The chap selling to us was enthusiastic and knowledgeable. We were kept informed as to when the installation would take place and the installers were quick and efficient. Mind you, we didn’t take any convincing. I’ve moved three times and this is the third HRV I’ve had installed!

Amazing product, no condensation anymore and noticeably better air quality. Friendly and knowledgeable installers who worked hard to complete the job quickly.

My only regret is I didn’t do it sooner.

We felt we were listened to and the problem dealt with. The service person was really nice to deal with and she gave us confidence she was competent to do whatever was needed.