H.Samuel - Glasgow 17 Reviews 

Welcomed in straight away and directed to what we were shopping for. The assistant was really helpful and didn’t rush us at all

The assistant was very helpful and was first class in customer service.
Made to feel welcome and wouldn’t hesitate to visit the store next time to make a purchase.

Assistant very helpful and gave us plenty of time to browse and try on different rings before we made our purchase.

Excellent service friendly and professional definitely shop again.

When I ordered it online it said pick up from Sunday . So I ordered from branch not near my house but where I knew I would be on Sunday . Even though I hadn’t received email telling me it had arrived in store as I was in area I popped in . It didn’t arrive till a few days later so u had to go back again . Staff was lovely n not there fault,but it would have been nice to give an apology or explanation but nothing .

Excelent .assistant .really looked after me
With a watch wich i was getting engraved.will go back .thank you

Staff member didn’t realised we had made an appointment even tho we told her that to get into the store in the first place

I felt the appointment was rushed and the prices for ring sizing were quite expensive. I was quoted £51 and told 3-5weeks for resizing even tho I bought the diamond ring from Hsamuel
I went into Glasgow arcade to the working jewellers and was quoted £35 and would take 5 working days

I felt the assistant wanted me to go elsewhere to have this done as they were extremely busy

It’s put me off returning to the store in the Glasgow fort .

Bracelet purchased as a gift which the recipient loved.
Friendly helpful staff at the fort branch

I had to get my wedding ring cut off because my fingers were swelling due to arthritis. I went in to H. Samuel and explained this. The assistant and he helped me to get a new wedding band and lucky for me they had one in stock. He took his time helping me so I was able to get the best ring for me. Many thanks.

Good item and customer service as always

Staff were very friendly and helpful and fully aware and observing the covid guidelines.

Excellent customer safety on entry. Felt very much at ease when buying our purchase. First class customer service. Very happy shopping experience.

Great communication when workshop closed due to pandemic so I was reassured that you hadn’t lost my watch.

The staff at the store were so friendly and very helpful, assisted me with what I was looking for.

Very happy with service provided, kept up to date with progress frequently. Staff within the Fort store in Glasgow are professional, polite and very helpful

Staff all very helpful and friendly great service.