Huntington Beach Ford Reviews 

Good warranty service for my Bronco with decent prices for oil changes as well!

Decent service but the sales dept could use some work for sure.

Vehicle was custom ordered at Huntington Beach Ford and when it arrived it also had a surprise 20% dealer mark up. Due to chip shortages it took 8 months to arrive and thus added a 4% increase on the MSRP. And then it was upon me to try to hassle to get what was originally agreed upon or walk. Telling me things like once you leave it will be sold tomorrow. AJ tried his best with what alex and the rest of the crew were pulling.

Ordered a custom vehicle to avoid the sales process, Instead of signing and leaving, I was thrown right into the lions den of negotiations with AJ and the man behind the glass. Every offer was the last offer, was really quite the show. Good cop, bad cop. If only I would have had some snacks too.

We all understand if this was their vehicle they got sent from Ford and had it on the lot, sell it for whatever price you choose. But when someone orders a custom vehicle and turns down other similar ones to wait for the right one, then to find out they want to charge more than the ones you passed up with lots more options. Only to try and sell you on a van you already signed for with a surprise markup.

Just be sure to check if they can or will honor your agreement before making any other prior business arrangements. You may find yourself hiring people and renting space. Only to find out you may have to wait for another vehicle and have to put them on hold while you still have to pay rent.

There were no updates sent to me during the process, I had to send an email to get an update just about every time. Also be sure not to let the older guy gate keep you from seeing the finance department, he likes to shut anything down regarding finance. Told me I could use my own financing. Then says because of covid I have to use theirs. Then the finance guy of course avoided any real questions and mumbled over my payment and wouldn’t should me the fees or any of the numbers. Saying Ford will send it to me in the mail. But also said that it’s always been that way at this dealer requiring the use of Ford financing to buy the vehicle or you can’t get it. And also gave me confirmation I was told wrong info at the beginning about bringing my own financing.

Honest opinion, you can probably go here and have a good buying experience. However if you want to take the gamble out of it, call literally any other Ford and you’ll be able to see the difference in customer service and ethics right away.

Bonus tip: the other dealers only require fully refundable $100 deposit. Here it’s 10% and if you don’t want it and they have to sell it for a loss, that comes out of your deposit. But when months passed by waiting for the vehicle, they were totally willing to send me my deposit back and keep the van on the lot. As an attempt to avoid the hassle I went through and get straight to their profits.