IB Mirror Reviews 

With IB you will definitely pay a premium but you will also get a higher grade product with responsive support. Trust me, in this category of imported goods, you need a company that is responsive and actually supports the customer.

I ordered two very large illuminated framed mirrors for my master bath. They arrived about eleven days later perfectly crated and we installed them immediately. One LED driver died within a few days (it happens) and IB sent a replacement overnight and credited an additional percentage for the trouble of having someone come back out to assist me. Keep in mind, the mirrors were 30x60!

I'd order again if I needed professional grade mirrors.

Wonderful medicine cabinet and extraordinary customer service and product support. Highly recommended

The mirrors showed up on time and in good condition. They look amazing.

I absolutely love this mirror. Perfect height and Length. I love the soft light, I love the Bluetooth so I can listen to music while sitting in front of mirror.
LOVE IT!!

Our firm purchased 123 mirrors for a large residential project. IBMirror handled everything professionally, providing outstanding logistics and customer support from start to finish.

We installed 10 mirrors in a boutique fithess center. The products were preminm quality, and the customer service was excellent.

Shout out to Harleen at I BMirror! She went above and beyond to make sure my order was correct and delivered on time. The mirrpr is gorgeous, but honestly the service made the experience even better.

I had few concerns about sizing before placing my order. Harleen from customer support took the time to answer all my questions in detail and even followed up afterward. That level of care is rare these days. Truly impressed.

The shipment was lost for over 30 days with no communication from the company.
We had to track down and call the shipper to find the package.
The company made no attempt to accommodate us for the inconvenience.
This is the 3rd or 4th mirror we have purchased.

Follow up:
The company reached out to us about our experience and communicated several adjustments to their process that will help prevent a similar experience for others.
It is refreshing to have management read and respond to reviews in such an open and thoughtful manner.
We will continue to use the products and support the company.

Received and installed the mirror without any issue.

I couldn’t be happier with my purchase! The LED mirror arrived perfectly packaged and in flawless condition. The quality is outstanding – from the crystal-clear reflection to the modern, sleek design that instantly elevated the look of my bathroom.

The product arrived as scheduled with exceptional packing -- no damage, in perfect condition. We carefully unpacked it, and tested before installation per he instructions. Very high quality item and performed as designed. Unfortunately, the item was too large for the intended space and we returned it. Customer service was exceptional.

The company doesn't warranty "physical or cosmetic damage" to it's merch. We've had these backlit mirrors for two years now and the black spots we're seeing BEHIND the mirror, along the edges indicate a quality control issue, not our issue as customers. My wife NEVER cleans behind the mirror, only on the face. ibmirror won't warranty these two products, much to our shock and amazement, as the warranty is good for five years. We're only on year two! They claim the glass cleaner has solvents, but my wife DOES NOT CLEAN BEHIND THE MIRROR! Take my advice and find a manufacturer that stands behind its products and doesn't cut and run when they cause the fault of the merch.

IB Mirror's latest reply:

We understand your wife does not clean the back of the mirrors but what you are witnessing is delamination and erosion from the cleaner. The cleaner will seep in through the sides and permeate the mirror bond. This is what caused the degradation and pilling you witnessed off the edges."

My reply: my wife says "BS." We bought IB Mirror's products back around 2015-2018 and she cleaned those same mirrors, using the same chemicals, the same way back then through 2023. NEVER had a leaching/delamination/erosion of those mirrors! Why now? Maybe you changed manufacturers or maybe the mirror substrate changed. Our cleaning methods have not changed. We'd rather purchase from a company that doesn't make excuses for its products and a company that will stand behind its warranty. Why throw good money after bad with you guys?

Good product looks great on the wall in the bathroom. It’s a bit larger than it appears in the pic but matches the dimensions.

Received shipment quickly. Return window of 14 days is too short. Since this is a new construction it was not possible to install the warmer within 14 days.

i still don't have my order.

I am waiting for Fedex now to call me so i can hopefully pick it up .

I had great support to answer my questions before purchase to make sure I got the right product.
The mirror arrived promptly and is beautiful and well made.
Very easy to install and feels strong

Customer service amazing

Nice product, quick shipping.