IB Mirror Reviews 

They make a very good product. Also quick delivery.

I'm disappointed they discontinued the "chrome" version I like.

Our new bathroom mirrors are even more beautiful than in pictures. Installation was easy. My husband had a question about something so he called the company and his question was answered immediately. We would advise anyone looking for good quality LED mirrors to use this company.

Great customer service and product. I’ve ordered a few for clients and all have been very happy.

Big let down

Mirror was not nearly as nice as it looks in photos and wiring provided was not great. I was also never sent a confirmation or official receipt for the order

Arrived quickly and without damage. The mirrors look amazing!

I have loved every mirror that I've purchased for my clients! They are extremely well made and provide fantastic "mood" lighting (as I purchase almost exclusively the backlit models).

The delivery was on time, and the product was high quality.

Mirror received was not as advertised, not as shown in images. So returned it, after finding out that the fine print states it will cost 2.2x times the original shipping to do so!!!
Almost out of $200,-!!! And no mirror!
:(

Happy customer… unhappy customer… IB mirror will make a profit on you either way!!

I have purchased 3 IB Mirrors and love them all. Great quality and reasonably priced.

The product was everything that was expected. The packaging was well done . There was a problem with shipping but it was not the company. I emailed the. And they responded promptly.

I originally purchased the Thermis Towel Warmer through Wayfair.
Fast forward 3 years - the Towel Warmer is no longer working, I contacted the company to have it covered by their "5 year no quibble warranty" but they refuse to honour their warranty because it was purchased through Wayfair.

These are great mirrors- arrived very fast and great packing!

They look great and the price was fair.

Will use them again- 100%

Exceptional customer service and help. Background information…we ordered 2 mirrors and a towel warmer from IB Mirror for a master bathroom remodel. The products were ordered months before the remodel was to start to make sure all materials were on site before demo started. As each of these items came in we checked them for damage and silly us (my husband and I) didn’t realize that when the towel warmer arrived that there was also a install package that should have been included….so now when our contractor looked at the warmer to check for electrical install instructions and components…much to our surprise we realized there were none. A call to Aaron (customer service) and the IB Mirror Team and the install components are on their way. The IB Mirror Team was very helpful and responsive. A big Thank you to All.

Great experience. I would do it again!

I renovated a bathroom 2 years ago and the contractor installed a Harmony backlit mirror. It no longer lights up. The support department will not help you if you don't have the order number from the original purchase. I did not ask for warranty support or anything for free. I merely wanted the manual so that I could repair it. Support is worthless, warranty is worthless. Suggest purchasing from a reputable vendor.

we purchased a 40 x 85 harmony mirror
worked for less than a week. The lighted trim of mirror was only working on 1 side.
The contractors would only be on site for a few more days. No choice but to order a 2nd mirror. The original unit is in my closet !! What a waste
Sent a note to the company but no one responded.
Wasted approx 2,000.00

Fast shipping! Products were incredibly well packaged and arrived in pristine condition.

Received it timely, great mirror.