ID90 Travel Reviews 19

I booked a higher end cruise thru id90 in January for a cruise leaving later this month. They have since been very unresponsive to all my emails, and have been no help with request for a paid upgrade, price adjustment or perks other travel agencies seem to be able to offer their customers. I’ve used them many, many times in the past, but will never use them again, as I spent a lot of money on this cruise and then was totally ignored once I was paid in full.

I have read many negative reviews on this site about ID90--- However my many experiences with them have been totally positive. I have used ID90 for numerous cruises and hotel rooms for nearly 15 years. I have never had a single problem in that entire time. Everything worked very well and I have saved a small fortune booking cruises with them.

I can never get anyone to respond by phone or email. You may get a deal on a hotel but you better hope it works. Once they get your money, they will never give it back. Doesn't matter if it is their mistake. No customer service with this company.

Got charged 4 times for the same reservation after attempting to book once and the reservation didn’t even go through.

Hope Williams at ID90 Travel is awesome. She assisted me with a cruise ship booking and took care of it all with professional and expertise service. Her customer service is exceptional.

Asked them to modify a return flight date for two days later and instead of that, they cancelled my flight and closed the case as resolved.

When I complaint about it, the only compensation I got from them were 15 dollars, which, expire in a few months!

Had to book another flight by myself, which is quiet more expensive than that.

Unbelievable.

I work for an airline and we “use” ID90. So far flights have been spot on. HOWEVER, I decided to book a rental car thru them😱🤯. I booked a 1 day, 1 way rental from SJU to BQN and all appeared good. The afternoon I booked it I call Sixt Car Rental directly in San Juan, PR. and learned it was booked returning back to SJU 🤬. Both the rental location and Sixt corporate tell me since a 3rd party booked it they must make the change. It’s now been 3 days, 3 emails and 3 voicemails WITHOUT the courtesy of a return call or email, just the auto generated responses. I now have 3 days until our trip and am out $$$. Will NEVER used ID90 again !!!!!

Booked and prepaid for a rental car but they never provided us with one. They used a company called Car Trawler as a third party. Both companies use Unethical business practices and partners with horrible customer service. Essentially this company is crooked and took our money without providing us a product or service. They stranded my family (including 3 young girls) in Florida with no transportation. BUT they are happy to keep our money and refuse to provide a refund because it is burried in paragraph 7 of the fine print that they will keep your money even though they have not provided you with the product.

When booking with A hotel book direct. This ID90 Travel is nothing more than Expedia and it actually cost more than going direct with the hotel. We lost our free breakfast included by going with ID90 and lost the Boyne Rewarda points too! Don’t use ID90 travel

Booked a hotel for three nights through ID90 and paid up front and got a confirmation. Went to the hotel less than 2 hours from booking the room. The hotel said they were totally booked up. They never got a verified reservation and was unable to give me a room off that reservation. Kept calling ID90 customer support for days. After 10 minutes I would get sent to voice mail. No one returned my calls. I’m disputing the charge through Chase bank and had to look and pay for a new hotel room last minute at 10:30 p.m.

Is ID90 is not responsive. They are quick to take your money for a service they never provided. Stay away from this site!!!!

Unfortunately, they advertise deals that are not available. The ad says to call them, but no number is given. If you eventually get through to a real person, you learn that that price quoted is unavailable. It's very rare that you can ever get a person to pick up the phone. I would not even deal with this company if they didn't have some excusive deals. I wish those companies would go through Perx so I could get it booked.

Don't ever book with them, got to our hotel last night and it was canceled. No one told us. Called them and they said it wasn't when it was. I am still waiting for a refund. After this we booked another hotel with them. When the reservation came up it was a different hotel in a different location. I am not impressed.

Bad quality support, on hold forever. Makes you reveal your WORK ADDRESS and EMPLOYEE ID before letting you know if it supports your airline's ID90 agreements. No simple place to see WHICH airlines have agreements with ID90travel.com until you provide them ALL YOUR INFORMATION first, only to discover your airline isn't supported?

I'm not sure I want to leave a 1-star review because I have used ID90 Travel several times in the past with no issues, but I am instructed to "Rate your recent experience". I booked a hotel about six months in advance, but when I arrived at the hotel I was told it had been closed for two years! Hard to describe the feeling when you arrive in a foreign country only to be told you now have no place to stay. Luckily it occurred during the day, so I was able to make other arrangements. To be fair, ID90 Travel refunded my money quickly. Going forward I believe I'll always contact the hotel directly and confirm my reservations.

The site to book a flight has been done for months. I wish Frontier could use a different service than id90.

The hotel had cockroaches.

I can share a few. (Jan 2022) This is got to be one of the most underhanded dealiing company's out there. Recently I was billed for 2 hotels-2 rooms. I was contacted by ID90 January 2022-- 3 days prior to trip reminding me of the UPCOMING stays. I promptly emailed them back saying I canceled both reservation in Jun 2021 right after making them. Sent the time and date of each email. (you can't cancel directly with hotel) There is no place on the reservation to cancel either. You have to email. I responded back to ID90 res the paper they sent me confirming my res-- with the cancelation notice to them FROM ME. -- again this was back in Jun of 2021. I dug through 9 months of emails to find it. The ID folks said OH! you canceled on the do notreply email-- and how was I suppose to know that? Why did it accept my email cancelation? if it wasn't accepted why not a notice-- unable to reply? This is a terrible situation. Now they want ME to contact hotel-- the same hotel that wouldn't confirm my res!
This is one of some recent problems with ID. Like booking a 5 hour catamaran trip that had no toilet, no bimini, no food, no wash area. How about just last week a tour in St Martin-- that when we got to the tour start a man came out and said oh it's canceled? A recent hotel res in Galveston the hotel refused to give me a copy of my room bill. So there was no way to chack charges? I have many recent bad experiences recently. Most of my booking are made way out and not last minute either.
Stay away. Book with independant vendors or directly. I read they have a new CEO so maybe thats where the ball is being dropped. I asked for his contact but they wouldn't give it.

I had a problem with accidentally booking wrong date for a hotel for Oct 19 instead of Oct 18 when my layover for flight occurred. I arrived to the Virgin Hotel in Las Vegas-and it was then that I was informed of my error. Later I realized it was due to them using a European calendar with the week starting on Monday. I emailed and called them repeatedly with no one available. It has been 24 hrs and still no response. I had to pay for another night. The manager Janice is willing to work with them but they won’t contact hotel or me or respond to my voicemail or emails. I’m not sure what to do. Do not use these guys. Even Hotwire is better with resolution. All they have to do is fill paperwork with the hotel.