Imagely have given me excellent service. I reported a problem and they were very helpful in sorting it. Also advising the a fix will be on the next update of Nextgen gallery.
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Lees wat reviewers zeggen
Imagely has a great photo gallery tool. They offer advice and service on their website tools. It is a good company with lots of online documentation. I highly recommend them if you need a word pr... Toon meer
Bedrijf heeft geantwoord
After an update, my plugin crashed, so I contacted support through their contact form on Friday morning. Just a couple of hours later, they confirmed the issue and informed me that they were working o... Toon meer
Bedrijf heeft geantwoord
Since paying for Imagely, it has been a terrible experience. The galleries rarely work as intended. The gallery thumbnails are often blurry and pixelated. The default settings don't make any sense,... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Imagely offers the photography tools you need to get a full eCommerce, photo-focused website up and running on WordPress in less than 5 minutes. Imagely offers fully responsive WordPress photography themes and NextGEN Gallery, the most popular photo gallery plugin to manage, display, proof, and sell photos like a pro.
Contactgegevens
Verenigde Staten
- support@imagely.com
- www.imagely.com
4,1
Goed
40 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Imagely have given me excellent…
Imagely have given me excellent service. I reported a problem and they were very helpful in sorting it. Also advising the a fix will be on the next update of Nextgen gallery.
10 april 2026
Review zonder uitnodiging
Antwoord van Imagely
Hi Graham, thank you so much for your kind words! We're really glad to hear you had a positive experience with our support team. It's always our goal to not only resolve issues quickly but also keep you informed about upcoming improvements. We truly appreciate your feedback and your support—it means a lot to us!
Superb backup
I've maintained an Imagely site for years and always been impressed with the level of support to solve any odd issues that crop up, even if beyond the scope of the Imagely software itself. Really, really good people here.
9 november 2025
Review zonder uitnodiging
Antwoord van Imagely
Thank you so much for the wonderful review, Chris! We’re thrilled to hear you’ve been using Imagely for years and that our team has been able to help whenever something unexpected comes up.
We truly appreciate your kind words. If you ever need anything, we’re always here and happy to help!
Great support from Imagely
I encountered a problem following a behavior change in a NextGen release and the support provided me a solution to resolve the issue.
So that I did not need to modify hundreds of information data in the database.
22 september 2025
Review zonder uitnodiging
Antwoord van Imagely
Hi Jean-Pierre, we’re glad our team was able to help you resolve the issue and save you from all those manual modifications!
We’re always working to make updates smooth, and it’s wonderful to hear the support made a difference. If anything else comes up, we’re here for you.
Great support
I’ve been using these templates for years and truly appreciate their excellent design and ease of customization. On top of that, the support has been outstanding—fast, professional, and solution-oriented.
17 september 2025
Review zonder uitnodiging
Antwoord van Imagely
Thank you for the review, Matt! We’re so happy to hear that you’ve enjoyed using Imagely over the years and that our support team has consistently served you well.
We appreciate you being part of the Imagely community, and we’re always here to help if you need us!
Outstanding Photocrati Technical Support
First let me add that I am not a website designer. My goal was to create my own photography website with the vision of how I wanted it to look. After a lot of research I chose Photocrati and NextGen Gallery for the design and customization of my website. It offered many options from site layout to fonts types, colors, sizes, and spacing.
During my work designing my site, there were some settings which I wanted but was unable to find out how to make the changes. I contacted Photocrati Technical Support and they were incredibly helpful. Some of the changes required additional “coding”. Knowing that I was not a website designer, they patiently led me to the right areas where the “coding” was to be added.
This was not the first time I contacted Tech Support. Each time the help response was clear and concise. And at the end of each correspondence was written: “Let me know if you have any questions”; and they sincerely meant it.
My website is up and running and is exactly how I envisioned it.
I rarely write a review of services given but my experience with Photocrati Technical Support; especially from Mihai Ceban, was so exceptional that I wanted to share it. If you do choose Photocrati, I am confident that you will experience the same Technical Support that I did.
13 juli 2025
Review zonder uitnodiging
Antwoord van Imagely
Hi Chip, thank you so much for sharing such a detailed and thoughtful review!
We’re delighted to hear that Imagely, including our Photocrati theme designs and NextGEN Gallery, helped you bring your vision to life, and that our support team, especially Mihai, was able to guide you every step of the way.
It means a lot to know your website turned out exactly as you envisioned, and we’ll be here whenever you need assistance in the future. We’ll also be sure to pass along your kind words to Mihai — he’ll be thrilled to hear them!
After an update
After an update, my plugin crashed, so I contacted support through their contact form on Friday morning. Just a couple of hours later, they confirmed the issue and informed me that they were working on it right away. By Friday evening, the problem had been resolved. I received a follow-up email asking me to confirm that everything was working on my end. Overall, a very smooth and positive support experience!
27 juni 2025
Review zonder uitnodiging
Antwoord van Imagely
Thank you so much for your kind review, David!
We’re thrilled to hear our support team was able to resolve the issue quickly and provide a smooth experience. We’ll be here anytime you need help in the future.
Die Hilfsbereitschaft und der Lösungsansatz waren sehr gutsehr gut. etwas gedauert......
Es hatte etwas gedauert......, jedoch dann war die Hilfsbereitschaft und der Lösungsansatz sehr gut.
23 juni 2025
Review zonder uitnodiging
Antwoord van Imagely
Thank you for your feedback, Manfred! We’re glad to hear that you found our support and solution very helpful. We truly appreciate your patience and are always here if you need further assistance.
Surprise!
Largely a decent product but...if you purchase, you are automatically enrolled in the subscription which renews without notice and at least double the cost. If you check below, there are many complaints about this but Imagely doesn't change their business model to correct this. In this day, any business that relies upon "ambush" marketing doesn't deserve my business.
17 juni 2025
Review zonder uitnodiging
Antwoord van Imagely
Hi Chris, we’re glad to hear you found value in the product, and we’re sorry the renewal process caused frustration.
All subscriptions renew automatically at the standard rate, unless canceled in advance. If your first year included a promotional discount or introductory pricing, the renewal amount may be higher than the initial purchase.
We appreciated you reaching out quickly, and we were happy to issue your refund promptly. We don’t intend for renewals to feel like a surprise, and we’ll continue working to ensure the process is clear and transparent.
Spam assured!
Use this plugin once and be asured of receiving spam for weeks! Don't EVER install this in your WordPress site because they will steal your e-mail and annoy you with their unwanted promotional crap until you get sick of it.
10 juni 2025
Review zonder uitnodiging
Antwoord van Imagely
Hi Misophoniq, we’re sorry to hear you felt frustrated.
When you download or purchase our plugin, we ask for your email address and consent to receive communications. This allows us to share important product updates, announcements, and occasional promotions.
Every email includes an unsubscribe option so you can opt out at any time. We take privacy seriously and never share or sell customer information to third parties.
disappointing! No Renewal Warning, Reduced Refund – Be Cautious
I used Imagely’s NextGEN plugin because it was one of the few options available for photographers using WordPress. It worked fine—but once I moved to a new platform and left WordPress, I assumed my subscription would lapse or at least give me notice.
I never received a renewal email or warning. Instead, I discovered a PayPal charge 15 days after it happened—only because I checked my account. I contacted support immediately. They canceled the subscription but refused a refund because I was just one day outside their 14-day policy.
This felt like a trap. No notice. No grace period. No flexibility. Just a cold policy hiding behind fine print.
I managed to get refunded after much complaint that was reduced by some made up service fee of 10%.
Photographers, be warned: if you move off WordPress or stop using Imagely, you must manually cancel or risk being charged without notice—and without recourse. The response said I changed my email, NOT TRUE, same email for many many years!
7 juni 2025
Review zonder uitnodiging
Antwoord van Imagely
Hi Andrea, we’re sorry to hear about your experience and understand how upsetting unexpected charges can feel.
Imagely subscriptions renew automatically each year unless canceled in advance, and reminder emails are sent to the account email on file. In this case, those notices didn’t reach you since the email address was no longer in use.
We encourage customers to update their account details to ensure notices reach them or cancel ahead of renewal, but we also aim to be understanding and fair. Although your request came after our 14-day refund period, we made an exception and provided a full refund, including the processing fees.
Thank you for your feedback—we’ll continue working to ensure a smooth and transparent experience for all our customers.
Imagely has a great photo gallery tool
Imagely has a great photo gallery tool. They offer advice and service on their website tools. It is a good company with lots of online documentation. I highly recommend them if you need a word press supported image gallery. I have been using them for several years. Steven E Jones Photography
3 juni 2025
Review zonder uitnodiging
Antwoord van Imagely
Thank you so much for your kind words and continued support Steven! We're thrilled to hear that you've found our gallery plugin and documentation valuable over the years. It means a lot to know that Imagely has played a role in your photography journey.
Very good support
Very good support, they help solve problems, I recommend it to everyone.
26 mei 2025
Review zonder uitnodiging
Antwoord van Imagely
Thanks so much, Vasily! We're thrilled our support team was able to help out. We appreciate your recommendation and are always here if you need anything else.
My issues were resolved in a timely…
My issues were resolved in a timely manner.
14 mei 2025
Review zonder uitnodiging
Antwoord van Imagely
Thanks for the review, Dianne! We’re glad we could resolve your issues quickly. Don’t hesitate to reach out if you need anything in the future.
Don't forget to cancel: No Refund policy
If you stop using it, do not forget to cancel. They have a "No Refunds" policy. I was charged and cancelled within like a minute plus.
I redesigned my site and went with an easier-to-use gallery.
18 april 2025
Review zonder uitnodiging
Antwoord van Imagely
Thanks for taking the time to leave a review, Ken.
We offer a 14-day money-back guarantee on all new purchases, but renewal charges are non-refundable if not canceled before the renewal date.
That said, we made an exception in your case and issued a refund for the full renewal amount, minus a 10% processing fee. We also canceled your subscription right away to prevent any future charges.
We always aim to be as helpful and flexible as possible—even in situations outside our standard policy. We appreciate you giving Imagely a try and wish you all the best with your new gallery solution.
Antwoord van Imagely
Thank you, Agentur! I'm glad we were able to help!
I asked support on the free version and…
I asked support on the free version and i had a very quickly answer from the support staff!
11 maart 2025
Review zonder uitnodiging
Antwoord van Imagely
Thanks so much for your feedback, Mauro! We're happy to hear our support team was able to help you quickly with the Lite version. We’re always here if you need anything else!
Sneaky auto renew beware
Auto renews at double the price without any kind of notification which is just bad practice
27 februari 2025
Review zonder uitnodiging
Antwoord van Imagely
Hi Tom, we’re sorry for any frustration regarding auto-renewal. We do send reminders before renewal, but we understand how this can be unexpected. Our support team would be happy to assist you with any billing concerns—please feel free to reach out.
Imagely customer service is fantastic!
Imagely customer service is fantastic. They know what they are talking about and how to communicate that to their customers. Though they’re on another continent and their replies arrive in the middle of the night, that is a small price to pay for them getting it right on the first time nearly all the time!
17 februari 2025
Review zonder uitnodiging
Antwoord van Imagely
Thanks so much, Brian! We appreciate your patience with the time difference and are glad to hear our team has been able to provide clear and effective support. We’re always here if you need anything!
I love NextGen gallery with Imagely
I love NextGen gallery with Imagely. It's easy to use and looks great. The technical help from Imagely is superb.
21 februari 2025
Review zonder uitnodiging
Antwoord van Imagely
Thank you, Kim! We love hearing that you’re enjoying Imagely and that our support team has been helpful. If you ever need anything, we’re just a message away!
Imagely NextGEN Pro Plugin
I purchased the Pro version of the NextGEN Wordpress plugin and the problems began immediately. The software installed and activated with the Pro licence, the first gallery uploaded but didnt show the ecommerce cart to allow users to purchase photographs. I contacted Imagely and had a couple of replies from Barsha, but nobody has been able to get it working. The licence keeps reverting to an unlicensed state. I was told I needed to uninstall and reinstall the Plugins then manually enter my licence... I did this and shortly after it reverted to unlicensed. I have repeatedly replied to the initial support emails asking for help and had no reply, so have requested a full refund under their 14-day refund policy. Based on what I have seen I would avoid this solution as the support is very lacking and I never managed to get it working properly to test it.
11 februari 2025
Review zonder uitnodiging
Antwoord van Imagely
Hi Tom, we’re sorry to hear about your experience. We understand how frustrating it must have been dealing with the licensing issue, especially when trying to get eCommerce functionality up and running. This issue was addressed in our latest update, but unfortunately, the timing didn’t work out in your case.
Regarding support, we strive to provide timely responses, but we recognize that there was a delay in resolving your request. We also noticed multiple tickets submitted under different email addresses, which may have contributed to some confusion and response gaps.
We appreciate your feedback and have already processed your refund request. If you ever decide to give Imagely another try, we’d love the opportunity to provide a better experience. Wishing you the best!
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