Incomedirect Reviews 30

Income Direct payment each month were regular but in last 4 months they have stopped . reported as trouble with Westpac and that they are suing Westpac.
I can't get any useful information about there financial position and have contacted ASIC and lodged a complaint. I also had a conversation with an ASIC representative who stated that unless they get significant number of complaints they may not take any action. I urge anyone in the situation with IC to make a formal complaint to ASIC. It will be best if ASIC intervenes at an earl stage so that the true position is determined and hopefully ASIC will talk to both parties (IC and Westpac) to get an earl resolution.

ID do not even deserve 1 star. Absolutely.
Customer Service is non existent.
I suggest ID do a course in Customer Service Skills.
ZERO help from ID.
Will investors receive there monies back plus interest???????
Appalling treatment of Australian Investors, ID, MB, MBP, should all be shut down.
I have no faith in anything of these companies.
My investment of $250,000 is my life saving Gerrard.
I am not allowing this company to S my money.
I want my money back Gerrard.
NO STAR RATING.
👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

I was extremely disappointed with the poor quality of the product.

Whilst I am not an investor in Income Direct I was an investor in Marbanc Private whose bank account was frozen by CBA causing a considerable loss of unpaid interest . As a result of that blockage we were fortunate that our capital was eventually returned to us by CBA under the designation “FRAUD REVERSAL’.

It should be noted that there is a number of sister companies all at some stage claiming to be a wholly owned subsidiary of a large American Investment company by the name of my Marbanc International Corporation all offering and all most identical product. All 3 of whom are touting an all but identical unregulated product. Income Direct is one of them,

Marbanc Private not being able to continue business as a result of the CBA bank closure they morphed all their business into a Phoenix company by the name of MB Private Pty Limited which offers an identical financial product and is still operating today still seeking investments . It should not be so operating.

It should be noted that this so called large international investment company by the name of Marbanc International Corporation was, at the last viewing, not in good standing with the Delaware authorities they having not lodged
financial documents as required . There is a huge amount of abnormalities in this company's website which gives no indication of any person that you can contact, of an address in New York that is a small shared virtual office located above a fast food shop with a standard sized door opening from the street
and a telephone number whose Exchange links to downtown Los Angeles area!

Our attempts to secure loss of interest from Marbanc Direct have indicated that today Westpac Bank have also blocked their other bank account just as they have done with Income Direct .

It is strange that MB Private Pty Ltd. have not suffered a similar fate and continue to solicit investments and this is a matter that the authorities should be taking up .

In addition to those three sister companies an operation CHIRPY also claims to be owned by Marbanc International Corporation and are operating in the Housing Sector.

It has recently come to my attention and it would appear Marbanc to be now commencing operations in New Zealand

My father invested $250,000 with Income Direct in 2023 and initially received some interest payments. However, for more than eight months now, he has received nothing further, despite the investment having reached its maturity date and the funds being due for release.

The most concerning aspect has been the complete lack of communication. Repeated attempts to obtain updates have been unsuccessful. When I contacted the company directly, I was advised by reception not to expect a call back, which was extremely alarming given the amount of money involved and the urgency of the situation.

My father requires access to these funds for medical treatment, making the ongoing delays and absence of meaningful communication even more distressing.

Based on our experience, I would strongly caution anyone considering investing with this company to conduct extensive due diligence and seek independent financial and legal advice before committing funds.

Due to the difficulties we have encountered, I have also been in contact with Slater and Gordon to explore potential legal options available to affected investors. Anyone who believes they may have experienced similar issues should consider obtaining independent legal advice regarding their own circumstances.

We are simply seeking the return of funds that have reached maturity and clear communication from the company. To date, neither has been provided. Extremely frustrating.

As with others , I had a phone call two weeks ago assuring me things were still ok, even though interest payments were not being paid.
As of today there is no calls back ,no emails being answered .
Would be interested if anybody had contact at all.

My husband and I sent and initial investment to Income Direct and were forwarded a Bill of Exchange in Feb 2024. Interest payments were received for 18 months and when we sent a notice of redemption for the amount invested we have met a blank wall. Calls are not returned and then fed a story about frozen accounts. We have not received any money back from this company. Total SCAM.

Whilst Income Direct have stated they are no longer on-boarding new clients, why did it take until I started legal action for the statement to appear on their website and indeed if they have issues with banks withholding their funds - where did they get the funds to "placate" the current investors to pay their monthly interest. I was paid on time every time and assume that would still be the case right up until I requested my money back and gave them 60 days notice. Immediately my monthly interest charge ceased. That is NOT a coincidence.
I will assume this happened to all and sundry not just me. They have a pool of money and were still on-boarding until this issue became and legal challenge.
I'm willing to spend every cent I have to bring the Director (who spreads his responsiblities by resigning and appointing different directors then coming back in). Just that action should raise flags with investing.
You can still chase your money even if the person who invested has passed away. Don't let them win this fight.

Like everyone else that has complained about Income Direct on this site, I just received a reply from them regarding our investments, stating that they acknowledge our extremely poor reviews and that they are working with their legal advisers to address our concerns. They also state that "since early 2026 the company discontinued onboarding new clients whilst this was being resolved". Although they do state NEW clients, I'm just wondering why I was sent an email from the new Executive Chairman on the 27th of April 2026 offering me a short-term allocation with a minimum investment of $50k. What an insult to my intelligence to think that I would even consider investing a further $50k after my mother invested $220k of which she will never now get to see (she passed in March). I replied to the executive chairman's offer but have yet to receive a reply (nor have I seen my mother's investment returned which was requested last October in accordance with Income Direct's guidelines) - I'm not holding my breath for a reply anytime soon.

This is my response after seeing all the others getting the same generic email.
Income direct should have paid me on maturity. Maturity in my case was before the so called action of Westpac as reported by Income direct.
So I would challenge your response that the funds were frozen as I was not paid in accordance to the maturity date.

My husband and I have found ourselves in exactly the same position with no payments made for the last two months. We have had no response to our e-mails to Income Direct and our account managers e-mail is no longer active. We are visiting family in the UK at present which has made contacting Income Direct and solicitors difficult.
Kyalla Bardney-Battaglia, would you feel comfortable sharing the business address for your parents’ solicitor? You also mentioned sharing the records from ASIC.
We would be keen to join a class action but could not find Jodie Maree on Facebook.

I encourage all who have impacted by Income Direct to join the class action with Slater and Gordon. We need six more individuals/ parties who have been directly impacted to complete the new class action application form to commence action. Enough is enough.
My previous post- I had one email with an updated on issues with Westpac- I wonder if Westpac knows and how Westpac would respond? Income Direct to date has not adequately responded to non-payments of dividends or letters of demand to return funds to charities/NFPs. Warning investors don't put your money here. We haven't seen our charities money, they are not members of AFCA and have no principles. Answer our emails and return our charities money immediately.

I’ve had EXACTLY the same experience as everyone else. Each review is exactly what I have experienced too. Investing with them has been the biggest mistake I have made!!!

Follow-up review for information purposes only

This is a follow-up to my previous review and is based on information I have personally confirmed or obtained from available records.

Income Direct’s published contact number, 1300 798 334, appears to be answered by an off-site virtual reception / answering service. Calls are taken as messages, but in my experience, return calls have not been received.

I have also confirmed that Income Direct staff may attend and work from the Marbanc International address at Level 8, 179 Queen Street, Melbourne VIC 3000.

However, Income Direct Australia Pty Ltd’s ASIC registered office is listed as:

Level 14, 333 Collins Street, Melbourne VIC 3000

I understand this address operates as a virtual office / mail-handling address.

For anyone serving a formal demand, default notice, or other legal notice, I strongly recommend checking your own Bill Facility Agreement, especially the Notices clause. In the agreement I have reviewed, clause 13 deals with notices and refers to the address and email details set out in Schedule 1.

Accordingly, any person in a similar position should carefully check their own Schedule 1 and consider sending notices by all available methods, including the Schedule 1 email address, any other known Income Direct email addresses, and registered post to the ASIC registered office.

I also recommend that affected investors consider lodging a report with the Australian Securities and Investments Commission (ASIC), especially where payments have been missed, communication has stopped, or where Income Direct has referred to issues such as “liquidity” or banking problems as the reason payments or funds cannot be returned.

This review is not legal advice. Anyone affected should obtain independent legal advice and keep copies of all documents, emails, call logs, payment records, formal notices, and proof of service.

Anyone affected is welcome to connect with me on Facebook: Kosiaa Unsi.

My experience with Income Direct has been extremely disappointing and concerning.

Income Direct has failed to make agreed monthly interest payments under my facilities for multiple months now. I have attempted to resolve the matter directly and have provided them with more than enough time to respond, explain their position, and remedy the missed payments.

I have now had to issue formal written notices, including a notice of default and a letter of demand. Despite this, the matter remains unresolved and I am now seeking legal advice regarding recovery action.

The lack of clear communication and failure to meet payment obligations has caused significant concern. This is not what I expected from a company promoting fixed income facilities and regular monthly interest payments.

Based on my experience, I would urge others to be extremely cautious, and stay away.

This review is based on my personal experience and the steps I have taken to try to resolve the matter professionally before considering legal action.

__________________________________________
Reply to IncomeDirect 25/05/2026

Income Direct’s reply states that the Company has experienced “unforeseen banking difficulties which has impacted its short term liquidity” and that it is “working with its legal advisors” and asks clients to “be patient at this time”.

However, this does not resolve the issue raised in my review.

Income Direct’s own contract states that “Interest payments are paid monthly in arrears by the tenth calendar day of the following calendar month”. The contract also defines an Event of Default as including where “the Drawer fails to pay interest in accordance with the Bill”.

The agreement further states: “This Agreement is governed by the law in force in the State of Victoria, Australia.” Income Direct’s own material also represents that the Bill of Exchange documents are legally enforceable and require Income Direct to meet its principal and interest obligations.

In my view, operational or banking issues do not remove Income Direct’s contractual obligation to make agreed payments. To date, I have not been provided with evidence explaining how the alleged banking difficulties prevent payment under my facilities, nor have I received a clear payment date, repayment plan, or enforceable proposal to remedy the default.

I initially raised concerns about from 10th March 2026 missed payment on 11/04/2026 as a 2nd month of missed payments had occurred. I then followed up on 21/04/2026 and then issued formal written notices, including a Notice of Default and Letter of Demand on the 22/04/2026 following a phone call when someone finally got in contact with me. Despite allowing a reasonable period of time for Income Direct to respond and remedy the matter, the issue remains unresolved.

There also appears to have been no proactive communication to clients/creditors about this banking matter until very recently. My concern is that clients were left to chase answers only after payments were missed.

I remain willing to resolve the matter professionally, but patience is not a substitute for meeting contractual payment obligations. Unless Income Direct provides a clear and enforceable payment solution, I will continue seeking legal advice and pursuing recovery of the funds owed.

keep away from income direct . ive been with them for over two years. B was my original client relation officer he said my investment was low risk,high return and soley owned by macbanc .monthly payments started off good as per contract then after a year delays started happening .so i contacted B he had left and C was my contact now .payments were hardly on time from here on , then C was replaced by J as my new contact . so come early january this year in rang J to organise paperwork for release of first investment only to find she also doesnt work there anymore .eventually i was put onto D and still to this day have had no written reply of my requests to get my first investment returned , or payment on my existing investment still with them or any 12.5% interest on the first investment. seems there is also no one located at there registered melbourne office . if you ring ,goes through to a home phone and everyone is always in a meeting . not getting anwhere with my contact D and income direct is still trading and also under (mb) private & macbanc. happy to join a class action. these actions really amount to a ponzi scheme . as we are all being left in the dark with no real truth coming our way

I would rate them zero if i could. Take your money and then don't pay you your returns. They have gone through account manager after account manager. You chase and chase and meet all your requirements but they reneg on theirs. Subsidiary of Marbanc and they have other offerrings under different names.
Be warned STAY AWAY

DO NOT invest with Income Direct Australia Pty Ltd.

I am writing on behalf of my parents who invested a large amount of money for a 3 year term commencing in November
2023. Like so many of these current reviews, the last 2 months of interest payments have not been made (march and April and expecting may). There was was NO communication via phone or email or any form of communication to inform my parents that the payment was not made. Total lack of transparency.
My parents had to send and email asking why.. the email reply was due to the Westpac court case as the company's reason for non- payment. To date there has NOT been any payment or further
communication, only communication via email (2 emails and the solicitor initiated these) between my parents solicitor and the company's Executive Director & Chief Legal Operations person who stated in the email

" .. we are working towards processing these payments as soon as possible and anticipate the sane to be made within the next 30 days.”

The Westpac case has NO bearing on the payments. Under the Bill Facility Agreement default payment falls under clause 11. Default.

Like so many of the other reviews, multiple phone calls to the customer service line got nowhere. A person answers and says the message will be passed on. No call back received.

To date we have issued a Formal Notice of Event of Default and Demand for Payment relevant clauses:
Clause 5.1
Clause 11.1(b)
Pursuant to clause 11.2.
This has been posted to the registered office by person to person. For anyone, the registered office has been changed on the ASIC records as at 29/04/2026.
For everyone, I have obtained the following ASIC documents:
- Change of registered office and Financial report for 2023-2024
The registered office is:
Level 14/333 Collins St Melbourne VIC 3000.

I recommend that everyone contact ASIC and make a complaint.
There are relevant sections of the Corporations Act 2001 that are relevant for a complaint. The more complaints the stronger the case. I also recommend
everyone make contact with the lady on FB who will be looking at starting a class action. My parents will be joining the class action. Happy to share the ASIC records.

I've just discovered that Income Direct has missed the last two interest payments on our fixed term deposit. Previous 14 monthly payments all arrived on time. They rolled over our 12-month term deposit without any reference to us. I have queried the company but been told they will call me back. I have read these reviews and am very worried. I see Jodie Maree mentioned a class action I would be interested in joining any class action. Is one in train? If so, how can I join? Alternatively, do we need to initiate one?

Don’t go near them,
I’ve been with them 1.5 years. They are still trading and taking peoples money that they know they will never pay back. They are not making monthly payments to most people as stated in their agreement. It’s been three months now and no payments, the payments and constantly late. No extra interest paid for late payment and per t&cs
. No early realease is ever considered per their terms. Once they have your money you won’t see it again.
So many people not being paid. Now they are trying to trade in a couple of different names. MB private and the marbanc.
I invested a lot of money, please reach out we need to do a class action. Please search for me on FB. I have other contacts, you’ll find me under Jodie Maree, a scenic picture profile.
This was my SMSF and I can no longer afford to retire this year. This company is praying on the vulnerable.
They are also not in any office in melb as advertised. They also have one person manning the phone for new victims and one making calls to us vulnerable people trying to make out things are ok. LIES
I have requested information on where to address my issues to their legal team to no avail. But D B says I cannot talk to you as you have gotten a lawyer involved. But contined to withholds information on who the legal team are.
For those needing it it's impossible as they keep changing legal team as once the lawyer finds out the real facts they quit. But the also is not at the address which was in the same building and not answering emails. There is definitely a lot of unanswered questions.
Terms and conditions red flag. There is no guarantee you'll get your money back.