InReach Group Limited Reviews 82

We have been using InReach Group to supply our Broadband and telecoms for the past 5 years. We have recently renewed our contract with them due to the first class service and support we get if and when needed.

We recently partnered with InReach to sort out our business’s telecoms and Wi-Fi, and we couldn't be happier with the service we received. From the start, their team was professional, efficient, and incredibly knowledgeable. They took the time to understand our needs and delivered a solution that worked perfectly for our business.

The installation process was seamless, and the support they provided throughout was exceptional. Our new telecoms and Wi-Fi setup has been running smoothly, and we've noticed an immediate improvement in both performance and reliability.

I highly recommend InReach to any business looking to enhance their telecoms and Wi-Fi infrastructure. Their attention to detail and customer service is second to none – they truly go above and beyond!

I recently had the pleasure of Jason and Aaron helping my business with IT and printer support. Jason the engineer arrived promptly, demonstrating professionalism and respect for my time. From the moment he stepped into the building it was clear that he was knowledgeable and skilled in his field.

Not only did he address the immediate printer issues with great efficiency, but he also took the time to ensure Aaron was fully briefed on our other IT-related concerns I had. Aarons approach was friendly and approachable, making it easy to discuss problems without feeling intimidated.

Throughout the support process, both of their expertise shone through. They were thorough in their diagnostics and clear in their explanations, ensuring that I understood the solutions they were implementing. I left our interaction feeling empowered and more informed about the technology I use daily.

Overall, the IT and printer support I received was superb. I highly recommend this service to anyone in need of technical assistance. Great job! In fact they are taking responsibility for our office move in a few weeks time which involves a new lease line internal cabling and laptops.

We recently changed our phone lines over from BT to InReach. We were able to save a substantial amount of money per month as a business most importantly but in with that the change over was explained fully and the transaction made very easy as well.

From start to finish InReach have been amazing - professional sales, faultless installation and attentive, knowledgeable service - if I'd know switching my Print & Comms supplier was this easy I would of done it ages ago - I intend to move my IT support to them next and would highly recommend them to anyone

Received dreadful customer service

I have been receding calls for over 2.5 years asking me for a meter reading.
Every time i tell them I don’t work in the company that used that printer anymore.
Every time they say they’ll remove my number.
And for 2.5 years the calls have never stopped.

They seriously need to hire someone competent in their departments

When you sign a contract that clearly states 36 months and then in the very very small print and the account manager never mentions that if you want to return the machine at the end of the 36 months, GUESS WHAT it is a 5 year contract and they want to charge you £1215.00 as early settlement. That includes a 10% early settlement discount!!!! Read clause 15.1 VERY CAREFULLY. NOT HAPPY

First class service from all at InReach (formerly EasyCopiers). Have been with them for more than 10 years and generally delighted with their service. A special shout out to Garry and Zak for exemplary attention to the job and supporting our business.

Absolute brilliant service, telephoned as I had run out of toner and mentioned I could collect as I was only a 15 minute drive away but they drove the item to me as it was urgently needed. Would definitely recommend.

We recently changed over from a big company and I cant believe how great and such a smooth process its been and to add very quick!! Zac who came in and help set up the new printer whilst disposing of the old one to!! was fantastic he was patient with all questions asked of him and he went over and beyond to make sure we knew everything and that everything was working perfectly. I cant recommend Inreach enough.

We have dealt with InReach for many years. For each machine we have had the sales team were good and very helpful and were able to meet our needs. Equipment was delivered on time and the delivery team were excellent. Ordering consumables is easy and they always arrive the next day. We have used the company for IT support and they are very knowledgeable and always resolve our issues. The servicing team are always professional and have dealt with any faults quickly and efficiently. Would highly recommend this company.

Nasty problem with 3350i scanning-to-email...related to SSL Certificate.

Jake, at InReach, gave clear instructions on how to access the Administrator interface, via the Browser and fixed the issue, in a few minutes.

Emily Grimes is my contact and she always provides excellent service, speedy response and all queries actioned quickly. She is always so lovely to speak to.

Always very quick to act and respond. Professional and friendly and great advocats for the work we do in the community. They attend our charity events and have raised thousands of pounds towards our work with the homeless and vulnerable. They are a very valuable partner who we take a great deal of pleasure working with. They provide our mobile and printer contracts.

Emily and the team helped us through a few teething issues we had on installation as efficiently as possible and we are now up and running smoothly. Thanks to you all!

Make sure you read your contract, can't get out and have charged me £100 to read my meter on my printer.

Great People make a Great Business...and InReach have quite brilliant people.

We have worked with Adam and the team for many years and see first hand their dedication to customer service. They genuinely like doing business the right way. Having individuals that prioritise their customer's needs is key to this.

I have no hesitation in recommending InReach.

We have been working with InReach, as they are known now, for over 10 years and have always been pleased with the standard of service received and indeed have expanded our partnership with them.

We came to them originally by recommendation and we have recommended them to many othera

A user tried to hotspot from an 02 UK SIM but was unable to do so. The system registered that the handset was still overseas, despite it being in the UK. For several days attempts were made to resolve the hotspot issue. Despite several communications and attempts by the service provider, the user left the UK prior to the issue being resolved.