Intense Oud Reviews 10

⭐☆☆☆☆ 1/5

I’m honestly disappointed with this experience.

I received my order, and it would seem that both fragrances are missing around 10ml of juice each. I have an expansive fragrance collection, roughly 2,000 bottles wide, so this is not something I’m just guessing at or being overly picky about. I know what new bottles usually look like, how they arrive, and how they behave when they are first sprayed.

The biggest issue for me is that both fragrances sprayed instantly right out of the box. That normally does not happen with brand-new bottles, because the atomizer usually has to be primed first. Between that and the missing juice, it gives the impression that these bottles may have been opened, tested, returned, or handled before being sent to me.

This is also not the first time I’ve received fragrances that seemed reopened from a company. It has only happened on a handful of orders, but when it does happen, it is very concerning.

For a fragrance company, this is unprofessional and wrong. Customers should not be paying full price for products that appear used, opened, or compromised in any way. Product integrity matters, especially with fragrances and cosmetics.

I reached out for a refund or replacements, and got no response at all and at this point the experience has left me questioning the company’s quality control and how seriously these issues are handled.

I really wanted this resolved properly, but based on this order, I cannot confidently recommend them.

I was initially charged a significant duties fee on delivery to Canada, but the team reached out directly, reimbursed the charge, and confirmed that all duties are covered on their end. I’m genuinely impressed with how they handled the situation.

Great prices, fast delivery, and excellent customer service—easily a 5/5 from me. I’ve already placed another order for three more bottles and plan to keep coming back for more.

Beware of this company.
I ordered and they shipped wrong product. Told me my items were out of stock. Lied to as items i ordered showed available on their website as well as in stock on the walmart site. Yes this company sells on walmart.com as well.
I had a bad experience with this company and they would not make this right. Dont waste your time or money with this company. Horrible customer service!!

Package arrived late and defective. Requested a return and they refused. Just a horrible experience.

I have a great experience with Intense oud website,the shipping was very fast,same day shipping and I received my order in less than 5 days,everything was perfect👌

Very bad!! Never arrived. Waiting for kow more than 1 month.
After sell + contact no reply....!!

Theives stole my money and they won't answer my phone calls or my emails, send me the same bot every time. I have been nothing more than respectful to these thieving bastards.

I have ordered from Intense Oud several times (I think 4) and my orders always arrived on time, in good condition and have been authentic fragrances. No issues!

They had the lowest price for a certain perfume and I had no issues ordering from them.

I really enjoy the customer service of Intense Oud employees. They respond quickly and make helpful suggestions. Shipping is longer than I anticipated, but I'm managing my expectations because most of my orders are shipped UPS air and come in less than 4 days - which has spoiled me. Since they are in Chicago and ship UPS Ground to me, it take a couple days longer. Pricing isn't as competitive as some of the larger sites, but I've ordered 3x without a problem. Will order again as they send out wonderful layering suggestions in email.