IQ Glass Reviews 

172
TrustScore 4 uit 5

4,1

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Beoordeeld met 5 van de 5 sterren

IQ glass had all the relevant records from when the glass was originally fitted and could source the correct replacement. The whole process was dealt with very efficiently from the office to the team... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

We had some bespoke arched windows installed. During the sales process, there was no mention of the designs being difficult to execute. Then when installed and we complained of the poor finish, they s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

IQ undertook a full window replacement on our house build. Dan and his team worked hard to ensure the installation ran smoothly. Luke was excellent on site measuring the new system and the install tea... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Everything was great. The meeting to consider our plans & main concerns about temperature control under a glass roof was reassuring. Sarah was knowledgeable & patient, we spent 2 hours there & didn’t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Glashandelaar
  2. Aluminium venster fabrikant
  3. Deurenleverancier
  4. Ramenleverancier

Geschreven door het bedrijf

IQ Glass is the UK's leading specialist glazier, renowned for its decades of expertise in delivering cutting-edge, high-performance architectural glazing solutions throughout the UK and beyond. With a deep understanding of buildability and innovation, we provide bespoke glazing systems that seamlessly blend functionality with aesthetic design, transforming spaces with precision and advanced technology.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

172 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(172)

34 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Bi-fold door virtual consultation

Really helpful advice from Ana Maria on our initial virtual consultation.

28 januari 2021
Review zonder uitnodiging
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Antwoord van IQ Glass

We're glad your virtual consultation went well and will make sure to pass your feedback on to Ana Maria!

Beoordeeld met 5 van de 5 sterren

Our visit was very efficiently…

Our visit was very efficiently organised, especially considering the pandemic. Our consultant was very knowledgeable.

4 januari 2021
Review zonder uitnodiging
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Antwoord van IQ Glass

Thanks for leaving us a review! We're glad you enjoyed your visit despite the differing circumstances.

Beoordeeld met 5 van de 5 sterren

Big thumbs up

A very useful, insightful first visit. Ana Maria answered all our questions fully, helping us to hone options and crystallise ideas for our extension to a grade 2 listed cottage. First rate.

16 december 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Thanks for leaving us a review Sue! I'm glad you enjoyed your visit and I will make sure Ana Maria receives your feedback.

Beoordeeld met 1 van de 5 sterren

I would rate this less than one star

I would rate this less than one star. I am waiting weeks and weeks for them to ge their act together. Very slick sales pitch but totally useless project manager if I hadn’t already paid the deposit I would be walking away from this company

16 december 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Hi Jacky, I'm sorry to hear you're having a negative experience with IQ and I know that you are keen to move your order onto the manufacturing stage. I can see that when your original drawings were issued, there was a gap of around 8 weeks before we heard anything back - this will have affected the process of getting the project to manufacturing stage. When we conducted an initial site visit, despite the checklist that was completed by yourselves, we found there was no structural openings for us to measure or asses, causing further delays in the process. I believe there have been 3 drawing revisions issued to you so far, without any mention of the one/two pane split. The order was also placed and deposit paid on the basis of this item being installed in two panes. I can assure you items of this nature only include a very minimal structural silicone joint and there would be no visible frame as such. I can see that your drawings are currently waiting for your sign off - with a possible reprice if you decide to make changes. Once this has been completed we can get the project moved into the manufacturing stage. I hope this has cleared some of the confusion up for you, please do let me know if there is anything else I can help with and we hope you have a Merry Christmas!

Beoordeeld met 5 van de 5 sterren

The entire process From arranging the…

The entire process From arranging the appointment, arriving to being shown all of the products suitable for our project were spot-on. Ana-Maria’s attention to detail and personalisation was brilliant.

26 augustus 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Thanks for your review Joe, so glad you enjoyed your showroom visit so much! We'll make sure Ana-Maria gets you feedback.

Beoordeeld met 5 van de 5 sterren

Initial meeting…

We have had one meeting so far with Ana-Maria who was a total professional, who explained clearly step by step the process, than went through the different products, again explaining in detail, very impressed, only had to wait a couple of days for quote, would definitely recommend.

25 augustus 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Hi Siobhan, thanks for your review and pleased to hear your initial meeting was so positive! We will make sure Ana-Maria gets your feedback.

Beoordeeld met 5 van de 5 sterren

We had our bi-folding doors installed…

We had our bi-folding doors installed yesterday. We are very pleased with them; beautifully engineered and very elegant looking. Throughout the process, we found everyone involved from the Design Team to the Installers very helpful, courteous and professional.
And very reassuring that there is an after care service if necessary. We wouldn’t hesitate to recommend them.
Beverley Silverstone.

21 augustus 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Thanks for leaving us a review Beverley. We're so glad the installation process ran smoothly and you were pleased with our service from start to end. Enjoy your new bifolding doors!

Beoordeeld met 5 van de 5 sterren

Sky House visit

Sky House is a great opportunity to make a 2D brochure burst into 3D life as there is no substitute for seeing and trying the products in a real life setting.
Ana-Maria was very helpful and knowledgeable about the tremendous range of options on offer.
I would recommend anyone wanting to see a wide range of windows and doors arranges a visit, you will come away with lots of ideas (and perhaps a little anxiety that your budget might be stretched to the max!).

11 augustus 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Thanks for taking the time to leave us a review Paul! We're so glad you had such a good experience visiting the showroom - there really is noting like seeing the systems in practice. We'll make sure Anna-Maria receives your feedback.

Beoordeeld met 5 van de 5 sterren

IQ Glass showroom visit

We visited IQ Glass showroom last weekend and were impressed by the visit, both in terms of the product quality, professionalism of our consultant and Covid-related protocols. Our solo, pre-booked appointment required other safety measures including temperature reading, hand sanitiser and social distancing instructions. Ana, our consultant, was knowledgeable and engaging, and the product range/ display was very good.

1 augustus 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Hi Sasha, thanks for leaving us a review! We're glad you enjoyed your visit and felt the safety measures we have in place are helpful.

Beoordeeld met 4 van de 5 sterren

Repair and sevice

Four years ago IQ Glass fully glazed our new extension and replaced all the windows in the original house. Apart from a delay in installation, all was completed very well and we were very satisfied. Four years on and one of our french door glazing units crazed so we needed to arrange for a replacement. I contacted April James, IQ's project manager, she was very helpful ordering the new unit and arranging for the installation. Darek, IQ's fitter arrived on time yesterday morning and soon had the new panel in place. He was very conscientious and went on to check the other windows and doors in the house to make sure they were all working well. He was very thorough and lubricated all the french doors and fixed any problems that he came across. We are very happy with the service that we received from IQ Glass, especially from April and Darek.

8 juli 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Thanks for leaving us a review Richard. We're glad to hear four years on you're still so pleased with your installation and our service. We will make sure your feedback is passed on to both April and Darek. Please don't hesitate to get in touch if there is anything else we can help with!

Beoordeeld met 5 van de 5 sterren

Minor issue with Schuco bi-fold door.

I had a minor issue with the Schuco bi-fold doors installed two years ago by IQ Glass.
I sent an email explaining my problem, and was promptly contacted by IQ to arrange a visit.
As we’re hardly close to their showroom, I would have been happy with a time slot in the next couple of weeks. As luck would have it, they had a job in the vicinity, and could fit us in the following day. By 8.00am they had been and gone and the door fixed.

That kind of service is very rare nowadays.

Many thanks IQ

6 juli 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Hi Stephen, thanks for the review. I'm glad to hear your bifolding door was serviced so quickly and efficiently. Please don't hesitate to get in touch if there's anything else we can help with.

Beoordeeld met 5 van de 5 sterren

I had some post installation issues…

I had some post installation issues with my bi-fold doors and IQ Glass were able to quickly respond to send out an engineer to investigate. Razvan the engineer was able to diagnose and remedy our issues in one visit.
great after sales service

2 juli 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Thanks for the review David! We pride ourselves on providing great service no matter what stage the project is at, I'm glad to hear everything was handled so efficiently for you.

Beoordeeld met 5 van de 5 sterren

IQ quality service

The products that IQ glass provide have exceeded our expectations, in both design and quality of build. Unfortunately though things do break and when they do the IQ team are very responsive and timely, in resolving the situation. Thank you Peter

30 juni 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Hi Peter, thanks for taking the time to leave us a review! We're so glad you love our luxury products and that your issue was resolved quickly. Please don't hesitate to get in touch if there is anything else we can help with.

Beoordeeld met 5 van de 5 sterren

Excellent service given

22 juni 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Hi Paul, thanks for taking the time to leave us a review! Glad you were so pleased with our service.

Beoordeeld met 5 van de 5 sterren

Excellent after sales-service

Excellent after sales-service. The technician was punctual, quickly identified the lock mechanism problem, explained the root cause and fixed it. Impeccable job and very efficient.

22 juni 2020
Review zonder uitnodiging
Logo IQ Glass

Antwoord van IQ Glass

Hi Eric, thanks for leaving us a review. Glad to see our technical team provided excellent service and resolved your issue so efficiently. Feel free to get in touch if you have any further questions or queries!

Beoordeeld met 5 van de 5 sterren

Great customer service (thanks April &…

Great customer service (thanks April & Zosia)...
We jammed the window, tried all the quick fixes they suggested (not jamming a pebble under the window in the first place would have been the easiest one!), they then sent a team out the next day who in addition to resolving the problem sorted a few other (also self inflicted) issues with the windows and showed us how to sort them ourselves next time. Couldn't be happier with the swift resolution which is great because I have a lot of their windows!

17 juni 2020
Review zonder uitnodiging
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Antwoord van IQ Glass

Hi Charlotte, so glad to hear your problem was dealt with so efficiently! Thank you for such a positive review, please don't hesitate to contact us if anything else comes up.

Beoordeeld met 5 van de 5 sterren

Professional Experts

So pleased with the service received and the quality of the work undertaken with our extension. Thoroughly professional throughout and very refreshing at the level of expertise and communication from IQ Glass. Would 100% use them again and also believe they are now carrying out some work for one of our neighbours after we mentioned them.

17 juni 2020
Review zonder uitnodiging
Logo IQ Glass

Antwoord van IQ Glass

Hi there, thanks for taking the time to leave us a review. Glad to hear you're so pleased with your project and thanks for recommending us to your neighbour! Please let us know if you have any further questions or enquiries :)

Beoordeeld met 5 van de 5 sterren

Excellent Service - Highly Recommend!

I tasked IQ with our property project in installing the sliding doors at the rear of our property. It has completely transformed our home. The staff are very professional and helpful along the process. I would highly recommend IQ and do to my friends and family!

Thank you to everyone at IQ!

3 juni 2020
Review zonder uitnodiging
Logo IQ Glass

Antwoord van IQ Glass

Hi Jack, thank you for taking the time to leave us a review. So pleased to hear the sliding doors have made such a difference to your home! Please do not hesitate to get in touch if there's anything we can help you with in the future.

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