iQ Student Accommodation Reviews 141

Check reviews before you book this, this is something we didn't do when booking last year, as we just went by what was on the Uni website for recommendations.
They don't do regular inspection checks of the shared flats. My daughter had issues with the other students not cleaning up after themselves in the kitchen which resorted in her not being able to cook anything due to how dirty the kitchen was. I understand that this can happen at times but I feel that if regular checks were done, then it wouldn't have got to that state. She did try and speak to the others but nothing changed and she didn't want to raise a complaint ,as knew it would make things awkward for her with the other students, but it has got that bad , that she has had no choice but to raise a complaint. This has now resulted in her having to help with the cleaning rota, as no one is owning up to making the disgusting mess. She has now booked a studio for her 2nd year, so she won't be stressed with any more mess from others.

I wish If there was less than one star I could give , this house is the worst house you can rent on , please all I would say is AVOID the house is so old so smelly so rubbish and if there is something to fix and you told them to fix ,expect them after one year they will never repair anything until you get tired of talking especially the Wolverhampton staff at the reception is so unwelcoming ,and rude I stop reporting any issues cause I hate to see those faces that looks like so exhausted with their job if they are not happy with their job why are there , one time I had this shower blockage I was struggling with which even to take a shower as I was new so I tried to tell them that I can’t take shower nor do anything cause my shower blocked and after complaining for two weeks and no fix and bear in mind I have no where to take shower, Haley and her colleague told me to buy my own unblocker gel to unblock it and I am like if that was your solution why didn’t tell me from beginning and if you’re going to say that whats the point of you sitting in that chair isn’t their job is to deal with our issues I don’t know whats her job if I am going to buy and unblock it by myself another worst thing is there is NO PRIVACY at all in that house expect any staff even the security to come in inside your room if you don’t open the door cause you’re in shower or doing something private they don’t care they got their own key they can come in even if you’re not the house or you didn’t open the door because you’re doing private thing I would never recommend nor would I wish to live another year in this house

My first uni year has been very enjoyable largely because of IQ. My flatmates were great and the team that I've known for most of my time here are always friendly and reliable (shout out Goppi, Charlie and Guhkti). The area is also close to everything you'd need. Despite all this, for the price the value is incredibly underwhelming even for London. The differnce between tiers of rooms is the price, not worth it. To be fair they just got the building i do hope they can create more value somehow.

Hoxton IQ Accommodation has a good team of staff in particular Sid (Manager), Edris (Facilities), Shalpi, Shalti, Jai. They have been very helpful whenever I need help to solve an issue. There are many events with freshmen in the lobby of accommodations such ah (Halloween, Christmas, Newyear, and Chinese new year). Overall, I am happy with the accommodation and staff.

Haha, just because I stayed in my friend's room, I also asked my friend to go to my room, （we all student live in IQ）the manager thought we were both against the rules (is there a rule that says friends can't stay in each other's rooms), while I was in my friend's room, my friend happened to go sing with some of her other friends, I waited in her room for her to come back so we could sleep together at night. A black female custodian banged on my door and tried to break in. I answered the door and the female custodian told me that I should go back to my room and not stay in my friend's suite because it would be unsafe for the other residents. (But the white girl next door even took her tall boyfriend overnight because they played video games loudly at night. She accused me, with no evidence, of making the other residents unsafe, but there were four people in the dorm, and I knew all three of them except the white woman. As a smaller woman than the man, I think the man is more threatening, but the administrator only said my problem, I think it is unfair. The administrator thought it was ridiculous that we switched rooms, made our key cards not work, and then told us to go to the front desk on Monday and the apartment would release us from our contract. I really don't want to live in this place anymore, but my friends and I are going to argue with them on Monday to get our innocence

Rude staff (all staffs within the building), espeacially the black big girl with glasses and the black aged man. The man even throw parcels to me, point finger into my face and stare at me.
Uncleaned and damaged room before move in (Already reported to the staff and they just teld that they would solve some day - when they have time)
Unsecured
Fire alarm usually gets noisy at midnight (must be 2-3 times per week at least)
Problems with the room (no light, broken door, broken toilette) are solved very slowly (or even not)

I am glad I can live in one student accommodation with so much help. Shilpi, SHAKTI and the maintenance man Eltris are so good! They are like my brother and sister. It feels like at home!! I love the IQ accommodation in Hoxton.

Iq heater complain

This is Krishi Gada and I have booked a silver studio apartment (room no 483) at IQ city. I have already had problems with the Accomodation since day 1. I dint get my studio on time and I degraded my stay and adjusted for a week, cause I thought this was the beginning so there might be problems in the management staff. I dint complain as much that time, but it’s been more than a month now and yet there are a lot many issues which are happening at iq city.

The heaters are not working at the entire Accomodation and it is a major issue as we are international students and we are not used to the cold weather here, and the weather you would know how is it in London.
I was sick for almost 10 days here because of the cold weather here and got 104 fever as well. And it’s difficult to beat this cold when you are all alone and have to manage university and your daily routines. The staff down at the reception was also so rude. I think her name was Daydream or something like that she wasn’t saying her name, she was like I’m not the engineer here, this is not my work, I can’t help you and you have to wait. This is not the way you talk to people. For a matter of fact the staff at the reception is there to help you out but here at iq city I can’t dint anyone helpful. I went and talk to Joe as well in the office behind. He also started making faces and was like come in an hour. I don’t have the entire day just to get few minutes of their attention. And I have my university I need to study and do my assignments, you can’t expect me to come every hour and hear my complain.

The laundry room was also not working for quite some time. I kept my clothes in the washer and then in the drier, my clothes were all wet. The drier wasn’t working. I again kept it for a second spin hoping it would work but it did not. I mean you are charging us and then too it’s not working. I’m wasting my money for no reason here.

Down near the reception the table tennis table was also broken



On weekends only the security team is down at the reception and they don’t have the authority to help you’ll with the stay. And on weekends students are available and they’re gonna stay in the Accomodation cause they have no university. The management team just comes from Monday to Thursday that too they come at 10-11am. I mean my university starts at 9am to 4pm. If I wanna talk to someone how should I contact them other than on weekends.

I would like to please change the management and request you do give me compensation as I haven’t signed up for this service. I have had friends who stayed at IQ and they recommended me but I wouldn’t recommend it to anyone as the service and management I couldn’t see of either.

Also on the site it stated it had a gym, a terrace and a common area. I see that gym is under construction and the terrace is not accessible to us. If you can’t give the service to students please do not mention it on the site cause we are checking the site and then booking our room and paying so much money and it’s a waste.

Please it’s a request either change me in some other iq branch or give me a 2-3 month compensation cause I am not paying so much money for nothing.

I wouldn't suggest booking here. The disorganization is embarrassing. Parcels are constantly lost and the staff at reception during the weekends is rude and unwilling to help. Truly a disappointing experience. Absolutley not worth the money.

AVOID THIS COMPANY AT ALL COSTS! A month into my stay as a student at IQ Penworks Birmingham, the lady at the desk told me to change my IQ app email from my mums to mine so I could receive notifications and news updates directly.

The lady changed it and that’s when things went downhill. The IQ app Is the ONLY METHOD TO PAY YOUR RENT. As the email changed I was now locked out of my account and multiple reset passwords never worked, my tenancy contract and payment system was gone and the account was wiped clean! This company never fixed the app from the start of living here therefore I could not pay for my rent! Every term when rent was due they harassed me despite me saying THE APP IS NOT WORKING. Multiple receptionists/managers told me IT are “looking into it” which was told to me for months! The reception team declined physical cheques and said they could not accept bank transfer either! So tell me HOW AM I SUPPOSED TO PAY MY RENT!? This all could have been resolved if they fixed my app yet I’ve been told for months and months that IT team are resolving it. LIES!

NOW IVE LEFT, THEY'RE QUICK TO SEND DEBT COLLECTOR LETTERS YET COULD NOT RESOLVE THE ISSUE AT THE TIME WHEN LIVING THERE.

In addition, the high price you pay for how low standards the place is is appalling.

1. Rooms are way too hot and humid needs Air conditioning or able to open windows wider than 2cm!
2. Loud noises from the plumbing/toilets that were never resolved, making it hard to sleep due to consistent noise during the night (and day!)
3. Lifts broken for numerous weeks had to walk up several flights of stairs
4. Laundry facilities too expensive and the very annoying circuit app!
5. Street below is incredibly loud if you’re on the main road.
6. A lingering smell of weed throughout the building in the lifts, stairs and floors.
7. Parties in dorms & kitchen are not shut down by security so I had 20-30 18 year olds drugged up and extremely loud till stupid times in the morning, whilst I was trying to sleep next door.

Awful building quality, refused to help or even engage when there was a health issue, I can’t even say how many times I have emailed and been ignored. Run a mile before paying this lot any money. Seriously you are only a money cow to this company.

I lived in an iQ accommodation for 2 years and while the room was a good size for money and fairly comfortable, I have a few complaints. The reception ladies in my 1st year were friendly and welcoming but they were replaced the following year. The ladies working there now are rude, lazy and unwelcoming. They claim reception is open from 8am-8pm Monday - Saturday but I have waited days sometimes to collect parcels because there isn't a staff member in the office. I didn't expect to have to work so hard to get post that belongs to me.
When I moved into my room in September, it was dusty, the bathroom was filthy, and the blind was broken, despite being told my room had been 'professionally cleaned' and everything had been fixed. The maintenance team will fix about half of the things you report and the other half they claim to fix but are too lazy to do so. My blind was never fixed after reporting it several times throughout the year. And for the things they do fix, they come at the most inconvenient times (they woke me up every time). In a flat of 4 people we shared 1 fridge/freezer so two of our flatmates had to share a single freezer drawer.
One of the reasons that I lived here was to use the extra facilities they have. The gym (although quite small) was adequate for my usage but the cinema room was locked because it had 'broken lights' all year and we didn't get to go in there once. The security guards clearly had favourites. He told us to turn off the TV at 9pm because it was too loud, but when I called about a party in our block that was keeping me awake at 3am he didn't even bother to have a look. The location was great being so close to university but there are other university accommodations in the same area which I'm sure care more about their tenant's wellbeing than iQ does.

After a year τhey have not given us the deposit back.

All the HR (Head office) care about is your money. Not your welfare and stability. They dispose of their staff, get rid of them whenever they please, they don't care about there families they have back at home, just getting money from us students and paying out less to the staff.
HR your morals are disgusting! Keep far away as possible from this Student Accommodation. BOOK SCAPE, that's where I'm transferring, they are not having my money if they get rid of all the best staff I am happy to pay for.

residents partying almost every day, smoking, chanting, shouting, blasting music (during quiet hours). Brought this up to the management 2 months ago but the issue was never really resolved. security not doing their job as well- called them but they said there was nothing they could do. wasn't even able to sleep despite staying on the eighth floor.

It’s my third year in IQ Aldgate, and I can summarize my experience as a great one. The best part is the staff. Super friendly and helpful people. There is always someone around 24/7 to help of you require any help or support.

Absolutely disgraceful in every sense. Only one star as I have to put something. Filthy dirty rooms cockroaches in them over priced expect students to pay that amount for a hovel of accommodation. Tried to resolve they don’t even bother to contact you. Don’t put yourself through the horror of there rooms and out pressure on young Students trying to study. Just another update to this after being moved several times and told cockroaches are normal snd basically live with it. Deal with the upset, still no one will pick up a phone they all hide behind emails Faceless people who have no care for anybody they just take the money.

Awful business. Do not reply to emails or recorded delivery letters. Put vulnerable people at risk. A stay in a prison cell would be preferable.