Ivybridgetradecentre 

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Beoordeeld met 5 van de 5 sterren

I had a fantastic experience purchasing my car from Ivybridge Trade Centre, and Taylor made the whole process easy from start to finish. From the moment I arrived, they were friendly, welcoming an... Toon meer

Beoordeeld met 5 van de 5 sterren

Really positive experience throughout our new van fun life journey. We had our heart set on a semi converted van for daily life and camping with family. They happened to have the van of our dreams. W... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a fantastic experience at Ivybridge Trade Centre. From start to finish, the process was smooth, professional salesman Ben was excellent – friendly, knowledgeable, and never pushy. He really to... Toon meer

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Beoordeeld met 2 van de 5 sterren

I recently purchased a Mercedes at full price from this garage. Communication was poor; rarely was the phone answered and I needed to contact them via email to get any updates. The car passed it's MO... Toon meer

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(107)

33 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Super helpful sales staff

Super helpful sales staff. A range of cars to consider in our price range and all our questions answered. Would recommend.

13 september 2025
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Antwoord van Ivybridgetradecentre

Hi Will, we are pleased that you left happy and we hope to see you again in the future !

Beoordeeld met 5 van de 5 sterren

Very professional and helpful…

Very professional and helpful definitely would recommend. Thank you Ben

13 september 2025
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Antwoord van Ivybridgetradecentre

Hi Robyn, thank you for your kind review and i will let Ben know that you are happy with your new car. We hope to see you again in the future!

Beoordeeld met 5 van de 5 sterren

Wish I’d found them sooner

after having a bad experience at a different garage, it was refreshing to have have such a great experience at Ivybridge Trade Centre.. Helpful & friendly staff, great prices, and no pressure at all. I’d happily recommend to anyone in the market for a second hand motor!

Thanks guys!

10 september 2025
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Antwoord van Ivybridgetradecentre

hi, we are pleased that we were able to help and you enjoyed your buying experience, thank you for your kind feedback we will pass this on to the team

Beoordeeld met 5 van de 5 sterren

I had a fantastic experience at…

I had a fantastic experience at Ivybridge Trade Centre. From start to finish, the process was smooth, professional salesman Ben was excellent – friendly, knowledgeable, and never pushy. He really took the time to listen to what I needed and helped me find the right car without any pressure.

The vehicle was presented in immaculate condition thanks to the valeting team, who clearly take pride in their work. Every detail was spotless, making the car feel brand new.

12 september 2025
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Antwoord van Ivybridgetradecentre

Hi Zack, thank you for you kind feedback. We are pleased that you are happy with you car and buying experience. i will feedback to Ben and the valeting team that you were very satisfied with your new car and customer service.

Beoordeeld met 5 van de 5 sterren

Went today to look at a Vauxhall corsa…

Went today to look at a Vauxhall corsa and had one of the best and easiest experiences of buying a car. Matty who sold me the car was spot on with every step. Was told to take my time on a road test and look over the car as I wished. Simon has a very good team and will definitely be buying a car from them again. Thanks guys.

30 augustus 2025
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Antwoord van Ivybridgetradecentre

Hi Andre, thank you for your feedback we are pleased that you are happy with your car and you were looked after well by the team. i will feedback to matt that you were pleased with him particularly

Beoordeeld met 5 van de 5 sterren

Great sales team

Bought a vw from here today the salesman Callum did a wonderful job and was helpful throughout the whole process

24 augustus 2025
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Antwoord van Ivybridgetradecentre

Hi, we are pleased that we were able to help and you enjoyed your buying experience, thank you for your kind feedback we will pass this on to the team especially Callum.

Beoordeeld met 1 van de 5 sterren

Absolutely shocking experience

Edit in response to traders response: there was absolutely no offer to deliver said vehicle! That is a blatant lie!
Absolutely shocking experience! Found a car through them on the Saturday, finance in place and funds sent over on the Monday/Tuesday (confirmation from finance company), confirmed collection on the Monday at around 10.30/11.00 on the following Monday (so an entire week), only to be called at 17.20 on the Friday to say the vehicle hadn’t had the MOT as two staff members had gone off with dental issues so vehicle wouldn't be ready until the Monday afternoon/Tuesday morning. With no way for me to collect the vehicle at a later time the response was ‘can’t you get a friend to bring you’ and then ‘we should just wind down the deal and you look for something else’ after me arguing that they knew for a week the vehicle was being sold and the date of collection. Surely it doesn’t take a week to get a car ready for collection once it is sold? Now I have a delay in finding another vehicle due to them having received payment and the finance company having to request a refund from them and who knows how long it will take for them to send the money back!

15 augustus 2025
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Antwoord van Ivybridgetradecentre

Hi, sorry that you weren't happy with the service-unfortunately as we explained 2 of the mechanics at the mot station who were doing the car for us went off sick and they were unable to complete the repairs within your time frame. We did offer to deliver the car the next day but you said that you would rather just cancel, which we did straight away for you. Sorry that we didn't meet you expectations this time, but we do sell over 100 cars a month and 99% of these customers leave happy, unfortunately this was out of our control.

Beoordeeld met 2 van de 5 sterren

Trusting to luck

We purchased a Qashqai from here 3 months ago. My wife test drove it and i went with her. Through each gear it gave what I’d describe as a turbo whine which some do . We asked about it on our return and were told it was normal, which never having a Nissan before we believed as it seemed to have its power. So we paid £6000. During the next couple of weeks we noticed power loss and made several attempts to contact them but the boss was never there. We took it to our garage who found a broken turbo impeller and dirty low engine oil. Eventually we had e mail contact from the boss and a car we couldn’t drive. In the weeks of having no car we had to hire our own all before it went for repair through the warranty company. It took too long. I asked “the boss” if he would voluntarily contribute to the cost of our hire car but he refused as in his e mail words was paying what the warranty company wouldn’t. So on reflection i can see it’s all luck as they do not mechanically check what they sell and don’t even check the oil! I would not recommend or go back but if you’re a person who receives a lot of good luck then you may get a good one. Oh and when they advertise air conditioning it in no way means it actually works. If you notice this they will likely say it needs a re gas. Don’t you believe it. Don’t say i haven’t warned you!!!!!

19 juni 2025
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Antwoord van Ivybridgetradecentre

Hi, sorry to hear that you weren't happy. After you had the car for a while it developed a fault, a new turbo was required-we authorised your local garage to do the repair and paid the bill in full, so that you weren't inconvenienced. After the car was repaired you asked if we would pay for a hire car as well, but originally your garage was going to supply with a loan car, as most garages do loan car on big jobs ?

Sorry that we didn't meet your expectations in this instance, but as we paid your garage of choice the full repair bill so that you weren't inconvenienced this sounds a bit harsh.

Beoordeeld met 2 van de 5 sterren

Mercedes SKL Purchase June 2025

I recently purchased a Mercedes at full price from this garage. Communication was poor; rarely was the phone answered and I needed to contact them via email to get any updates. The car passed it's MOT before I drove it away. On the way home, a Saturday the ESP signal was on (A MOT failure). I contacted the garage on Monday morning and was told to go through the warranty people. The car has just returned from our local garage with a new battery required, ESP sorted now, serviced, handbrake working - £549.76 costs not covered by the warranty.
disappointing experience and I would not purchase a car from here again.

1 juni 2025
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Antwoord van Ivybridgetradecentre

Hi sorry to hear that you completely satisfied with our service -obviously if you had come back to us we would of repaired the car for you, that price seems a bit steep for a battery and handbrake adjustment? If we can be of any more help please feel free to contact us and we will of course be happy to help.

Beoordeeld met 4 van de 5 sterren

Very helpful

Sales man was very helpful. We were able to do a test drive which was great.

There was a good choice of cars in our price range.

We have bought several cars there over the
rhe last few years. Always been happy with the cars and the service.

Overall a good car purchase experience.

8 juni 2025
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Antwoord van Ivybridgetradecentre

Hi, we are pleased that we were able to help and you enjoyed your buying experience, thank you for your kind feedback we will pass this on to the team, and we hope to see you again in the future for your next car !

Beoordeeld met 1 van de 5 sterren

Wouldn't even give a 1

Bought a white mini clubman, driving home, get a drivetrain warning, 2nd day engine warning.
Got told it’s an 8 year old car, what do you expect.
Car had 33 error messages when checked by another garage. When they plugged it in. Many where gone and couldn’t fix the DPF issue and told me to take it to the warranty company.
Had to sign a full settlement agreement before they would refund me. Which meant I could not say anything about them. Says it all.
Gat the car checked before you buy.

16 mei 2025
Review zonder uitnodiging
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Antwoord van Ivybridgetradecentre

Hi Sarah, sorry that you feel that you had to leave a 1 star review. As you have said the warning light came on, and this was linked to a dpf issue, which we said we could do a regeneration on, or your local garage could do (the dpf filter needs a reset on a computer, or the car needs a drive on motorway)
You said that you just wanted a refund, which we didn't quibble and did this the same day for you to keep you happy, so unsure of what more we could of done in this instance. The car had the regen carried out and was all fine afterwards.

Beoordeeld met 5 van de 5 sterren

Exceptional service

Visited Ivybridge Trade Centre with our Granddaughter to test drive a Vauxhall Adam.
The sales team were extremely helpful and friendly without pressuring her into a decision
The car is in immaculate condition with a low mileage , a deal was agreed with her Fiat 500 as a trade in.
Very impressed with the professionalism and courtesy towards perspective buyers , thank you Ivybridge Trade Centre where there are numerous good condition second hand vehicles at affordable prices

1 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought a car from here and I have got…

Bought a car from here and I have got to say, Very friendly and welcoming staff, they talked me through all the specs and information about it, took it for a test drive which was a very quick and easy process, and had the car professionally valeted and MOT’d within a couple of days ready for me to collect, couldn’t be happier, would highly recommend!

1 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Shocking

After speaking to ivybridge the car I was looking at seemed perfect as they knew I had 5 hour train ride to get the car and also knew I carried my kids in car everyday after getting the car home lights stopped working only to find out all the electrics in back of car had melted starter motor on its way out just to be told contact warranty as I no longer need to contact them knowing warranty didn't cover it I was lucky the car didn't catch fire and these guys not a care in the world just to add the car was just shy of 8k

14 november 2024
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Antwoord van Ivybridgetradecentre

Hi Christian sorry that you were happy in this instance. Just put our side accross, you came down on the train from wales and collected the car and drove back all happy. A few weeks later the rear lights stopped working and the warranty company helped you find a local garage, and they covered the repair in full. Unfortunately cars will sometimes develop faults after purchase, we cannot predict what these might be, but we are pleased that the warranty company were able to help and the car was all sorted for you.

Beoordeeld met 5 van de 5 sterren

When things go wrong. A good dealer steps up

So most car dealers are pretty good. what makes an excellent dealer is when things go wrong, do they go the extra mile for the customer ?

Well I bought a Mazda 3 from Ivybridge trade centre in sept '24, everything was lovely for the first (almost) 3 months, but then it broke down. Got it recovered to a garage and spent £800 to get it sorted. Similar fault withing 2 weeks and was told over £100 more needed to be spent (on a car worth around £4500), went back to ITC as outside the warranty I was still covered by consumer law, they took a little time (this was over Christmas so understandable) and arranged to have the car repaired at no cost to me. Whilst legally obliged to do so, I found them helpful polite and courteous throughout the process and i am very happy with the process. This is the 2nd vehicle I've purchased from this dealer and I will not hesitate to purchase a 3rd when the time comes. Well done Ivybridge trade centre

16 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Same day drive

Managed to test drive my new car, and finance it at a low rate, and drive away the same day! Very happy thank you ! 😊

24 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The gear box broke 3 days after buying…

The gear box broke 3 days after buying the car. At the time of purchase I felt the clutch to be stiff and I expressed my concern. The vendor assured me that it was fine and that I could bring it back as they offer 3 months warranty. When I contacted them I receive the following reply 'Unfortunately cars can break down as there’s 30,000 moving parts. Obviously the clutch was working ok when we sold the car'.
The warranty did not cover the gear box which costed £800 to repair. Horrible customer service, as well as being lied to when purchasing the vehicle as they told me I could bring it there to fix the clutch if any problem occurred.

17 november 2024
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Antwoord van Ivybridgetradecentre

Hi, sorry that you weren't happy. We did say that if the car was bought back to us we would sort it out for you but you had it repaired locally.

Beoordeeld met 5 van de 5 sterren

Best price around for the van we were…

Best price around for the van we were looking for and we travelled 150 miles to pick up as no vat...we were early by nearly 2 hours.bought on the Wednesday and they squeezed it in for mot to be picked up Saturday morning,it was ready and cleaned..super service...

12 oktober 2024
Review zonder uitnodiging

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