Iwarranty Reviews 

Had to take them to court to get my money back from these crooks

Bought a second-hand car in September last year, and we got the highest level of warranty, knowing we were buying a second-hand car. 120Kms on the odometer, thought we were buying a good car. The "globe spark" as I understand, had an issue a month ago. We spoke with our mechanic, who assessed the car and put the claim in for us to Integrity. He was told he was "too excessive" in his quote. My mechanic doesn't over-charge I know that for a fact so that was interesting.

I called to enquire and was told "that part isn't covered". Bit strange being told two separate stories! Doesn't give you confidence buying second-hand cars at all if you can't know you're covered or what the story is - No point if it's not all covered and you buy "the top" warranty, which was over $1.5K. Big waste.

A few days later after this, the car broke down, and neither our warranty nor insurance could cover us, setting us back $500 in towing fees. Stings a bit when you're just burning cash!

And further, it's quite concerning seeing this Facebook page "Integrity Car Care Extended Car Warranty SCAM Exposed"
And with over 600 followers - Tad concerning!

One star rating here and a caution to anyone else buying a second-hand car, where there's smoke, there's fire, and I'm seeing plenty of smoke! Check with your dealership which warranty company they're providing you with, and consider veering away from here, respectfully.

I made a claim with iWarranty after 4 months of ownership for issues with the aircon, coilovers, and lower arm support.
Unfortunately, the claims were declined based on “age” and “wear and tear.”

This makes me question what is actually covered under the policy, as many vehicle parts naturally age and wear. The coverage feels very limited compared to expectations at the time of purchase.

Honestly, this warranty feels totally garbage, scam and a complete waste of money.

I’m disappointed with the outcome and would suggest others carefully read the exclusions before purchasing.

Worst warranty place to ever exist I paid for the best or “top of the range” 36 month warranty and they wouldn’t even cover a water pump on my car. Don’t go near them.

Purchased the top Range Warranty Cover and have had 3 claims put in all regected over red tape. Recently Air Conditioning unit has failed however wont cover ANY of the repairs for it due to they dont cover any "wiring" issues. Which all modern cars literally run by. Waste of money. Do no use them. Disgusting.

They refused to reimburse. They are a big scam company alongside Auto outlet and rapid loans. All in it together.

This company is a sham and the car dealers who sell it knowing full well. Declined my claim for transmission on my van. Do not recommend save your money do not purchase!!!

Integrity Car Care has ripped of thousands of customers Australia wide working in conjunction with selected car dealerships and selected car workshops to sell this useless product. This company should be reported to the ACCC & ASIC for breaches of the Australian Consumer Law (ACL) due to the deceptive and false & misleading statements by their Authorised Representative car salesman selling this worthless extended car warranty. We have created a Facebook support group for victims of this business search: ‘Integrity Car Care Extended Car Warranty’ for support and information.

Integrity has no integrity. They just don't want to pay for warranty. Find any excuse to deny the warranty. Additionally waste of money and time to go to the few dodgy mechanics nominated by them. The mechanics they nominate might steal parts from your car as they do not want you to see what they are doing when they work with your car.

My experience with iWarranty has been absolutely terrible from start to finish. I bought their mechanical warranty expecting peace of mind, but when my car actually broke down, they were nowhere to be found.

For three days straight, I tried calling their claims team. Every time I selected the option for a new claim, the phone system would hang up on me. No one answered, no support, no guidance, nothing.

Because they never picked up the phone, I had to pay an authorised mechanic to diagnose the issue myself. The problem was clearly related to essential engine components, yet this warranty company still refuses to take responsibility. To make things worse, the part needed is not even available in Australia due to the car being an import, something both the dealer and iWarranty should have disclosed before selling me this useless warranty.

When I finally requested to cancel the warranty, they informed me there would be no refund for the remaining unused period — even though I still have 2.2 years left. That is outrageous. I paid for peace of mind and received absolutely nothing in return.

This company has ripped me off. Their service is non-existent, their coverage is misleading, and their attitude towards customers is unacceptable.

My honest advice: DO NOT buy any warranty from iWarranty.
Save your money, save your time, and save yourself the stress. I wish I had never signed up with them.

Without doubt this is the worst warranty and do not waste your money. I was told when purchasing my car that it was an extended Toyota warranty. I made it clear as part of my terms of sale that i would be servicing the car myself as im a qualified mechanic of over 35 years in the trade. The dealer had no issue and the car was purchased. Come to find out when an electronic module failed that this mob denied the claim due to i had not had the car serviced at a dealer. The missed dates were that they claimed were before i had taken ownership which they admitted their mistake but still denied they claim. They also admitted that no amount of service would have prevented the electronic failure but still denied but did offer around a grand as goodwill on a 7 grand repair. They questioned the repair cost quote and suggested i use parts from some dodgy ebay or something rather than genuine toyota.
My advice is to avoid this mob at all cost!

This warranty is an absolute joke. Total garbage. It does NOTHING when you actually need help

Atrocious customer service. Have been trying for days to get a list of approved repairers. Between being told it would be sent through, (nothing!), following up to be put through to other departments and cut off, calling again and requesting a call back which never came, to calling again and being talked over while trying to explain what i was even calling for, I would say do not deal with this company. Not sure how car dealerships can feel good about selling this product. Do not recommend.

This "warranty" is deceptive and misleading. It is not an insurance product or a warranty. Visit AFCA and Facebook under the title Integrity Warranty Scam and you'll see hundreds upon hundreds of complaints. THis company takes your money and rejects the majority of claims. When you read their document carefully you'll see the parts they cover are extremely limited. They then make you pay to have a diagnosis even though your mechanic has identified the problem. They then find ANY way to reject the claim. If disputed they might eventually agree to second hand parts (rejecting labour and other parts/costs). 90% or more of claims I suspect are rejected. If they can prove otherwise then I'll eat my words or retract the statement. An absolutely horrible company to deal with. Working together with Used Car Dealers to scam thousands of dollars with knowledge they rarely pay out anything close to the alleged level of warranty.

below 1 star

If I could give 0 stars, I would. I read a previous review regarding their name "integrity" - I wholeheartedly agree with that review.
DO NOT USE.

If I could give less stars I would.
This is not an insurance company and I have no idea why they would use the word integrity in their name. They will find excuses not to pay their side. Avoid.

Absolute warranty, is absolute garbage! I was sold on the warranty in the belief that it was the same as a 'new car warranty' but has proven to be anything but. As soon as I attempted to make a claim on my heated seat failing, they approved only the cost of the part from a wrecker, but will not pay for the diagnosis, or the programming for the module once installed - leaving me a further $800 out of pocket. They will also not cover warranty for the seat pad either, which if that is not functioning will be further out of pocket expense for myself.

If you're at a dealer and see the iwarranty or Integrity Warranty stuff plastered around their showroom, RUN and don't look back!

They are nothing but a bunch of scammers who promise the world and deliver nothing in fine print.

Worst company I have ever came across they avoid every and anyway possible to not provide what they claim they would stay away avoid them at all costs

Worst company ever. Don’t waste a single dollar here. I serviced my car every 5,000km and when I needed a claim, they flat out refused, hiding behind excuses like ‘manufacturer’s defect.’ They’ll happily take your money but will NEVER pay out. Stay away — this place is a scam.