Jagex Reviews 

don't recommend! I'm dissapointed...

Just look at every other review here and it all speaks for itself. Their “anti-cheat” if you can call it that is an absolute joke. They ban their long term players left and right with 0 evidence provided and when you appeal you get AI generated responses with no actual support. The game we all loved in the early 2000s is gone. Is the content fun? Absolutely! But don’t you dare raid with friends and loot split, don’t trade any other player, don’t loan or borrow GP from a friend, don't pick up anything off the ground, and don't stay working in one skill too long, or you will be banned with no given evidence and your appeals, despite how much proof you have, will be denied automatically by AI. It’s sad to see where this company has gone.

£10!!! a month!!! absolute joke

Terrible, my email linked to Runescape is deactivated and when i tried to contect support with PROOF that i own the account all im getting is dogshit bot cookie cutter answer. They dont care, they keep saying they are making the system better but they arent.

The worst company in all of gaming. The worst support system, the worst team, everything about these guys absolutely sucks

Lost many accounts due to forgetting passwords and even when I show proof and a transaction ID where I purchased membership, appeals denied still. Seriously some of the worst people on this planet. Dog shit company

Jagex Support Is a Joke — Ignored a Clear Bug and Called It “Intended Game Mechanics”

After losing 11 Ancient Scales to a bug during the Seriyu boss fight, I submitted a detailed ticket to Jagex Support. Their response? A copy-pasted message claiming “no valid items were lost outside of intended mechanics” and that their decision was “final.”

Let’s be real — I didn’t lose billions. We’re talking about a tiny 0.1M GP drop that clearly vanished due to a bug. If they can’t verify or fix something that small, what confidence should any player have that they’ll handle major losses fairly?

This isn’t about the value — it’s about trust. Players invest time, money, and effort into RuneScape, and Jagex’s refusal to acknowledge even minor issues shows how little they care about their own community. They hide behind canned policies instead of investigating real reports.

After years of membership, I’ve cancelled my sub. If the developers and support team can’t be bothered to stand behind their own product, then it’s clear this game’s best days are behind it.

Like many others, my nearly 2200 total iron got banned for "RWT" during the Sep 2025 ban wave. I appealed the ban multiple times and only got automated responses and no customer support of any kind. Being an iron I am especially confused what they could have "detected". I did use a BA boosting service for my torso in 2022 but besides that and the occasional raid split I have basically -0- interaction with other players. Just wild.

I've quit playing on all of my other accounts and refuse to give this company another dime.

My 15 years old account trimmed 5.8b permabanned and why for swapping which they say is not against TOS. I appealed the ban got an automated reply at 5am UTC lol!!! I appealed again I got the EXACT same reply. I loved the game but INSANELY horrible customer service. I will make it my mission to not recommend this company/game to everyone

They mistakenly permabanned my only free-to-play OSRS account Kaleryon (created in 2024), which has hundreds of hours of hard-working gameplay, +1100 total skills, almost all f2p quests done and 98 combat level, I'm still awaiting for help to fix this problem and hoping for a positive solution from the game's support team. I'll not giving up this time if they insist to decide that this false ban is correct, because IT'S NOT. I never used any macroing or bot tools and i can prove this is a mistake made by their game detection system. If this is a honest company who actually cares about the game's real playerbase, hopefully they will fix this error as soon as possible.

You wanna play a game get all good gear and stats then get hacked loose all your gear and gold and get told by the developers that they wont help or get you gear back. That u have to go get it all back yourself.

And before you ask yes it was a jagex linked and it was 2fa active

Trash company will take your money and ban your account without any reason. I spent a lot of money to jagex, and they don't even supply any evidence of said rule breaking. They just send automated messages turning down appeals without giving any reasoning. AVOID THIS COMPANY AT ALL COSTS.

OSRS account hacked 2 days ago, which was also on a jagex account with 2fa enabled.

Hacker managed to bypass the email sent when logging in and also bypassed my accounts 2fa and cleared 2 billion from my bank.

Jagex reply? We do not provide item recovery services and to secure my account properly.. (despite my account having everything enabled and being as secure as possible)

Jagex don’t care for players, even when accounts get compromised because of issues with their back end.

Dealing with Jagex support has been nothing short of a headache. I’ve been trying to recover an old OSRS account, and even after they confirmed that the email I’m contacting them from is the one linked to the account, I’m still completely stuck. Why? Because the password reset email never arrives — and they refuse to manually resend it.

Let me repeat that: they are literally talking to me on the same verified email tied to the account, the system acknowledges it, and still — no manual reset link. Instead, they just push irrelevant articles and loop me through their broken appeal system — like I’m talking to NPCs following a script with zero logic, initiative, or care.

And this is coming from someone who’s been playing RuneScape since the early 2000s — a real OG. I’ve never experienced support this unhelpful, robotic, and frustrating. It’s actually insane how bad it’s gotten.

This is just basic common sense — if your system says an email was sent, but it never shows up (and yes, I checked everything: spam folders, whitelists, etc.), then try manually resending it. But instead, they blindly trust a broken, glitchy system and show no signs of actually trying to help.

Jagex's support is cold, unresponsive, and totally disconnected from the community. There’s no sense of being heard — even when you provide everything they ask for. They’ve completely dropped the ball on something that should have been an easy fix. Just incredible.

My account was falsely banned. I thought it would be an easy fix—but I was completely wrong. No one was willing to help, and I kept getting flooded with automated responses. I even had to resort to practically begging on X just to get someone to look into my ban. When I finally got through to an actual person, all they said was: 'All decisions are final. Review the rules and feel free to start a new account.' I had spent so much on bonds and membership—just for it all to end like that. I’ll never touch another game with a support team like this again. It’s honestly disheartening to see how far they’ll go to help influencers or big names, while the average player gets completely ignored. It’s really sad.

It takes weeks/months to get any reply from them, and most of the time, the reply is a form-response that has nothing to do with the request. There's a reason they have such a large discounted annual membership: if there's a problem with it, the customer is out of luck.

My boyfriend has paid twice for a 1 month membership. The first payment was canceled, while the other is pending, and I still don't have a membership with you. I linked my gmail to my account as well. My boyfriend wants his second refund back if I don't receive a month of membership within 24 hours. If I don't receive a month of membership, I will never pay you for another membership again. Please and thank you.

From MrSTUNA2801

PS Everytime my boyfriend has paid for his membership, it goes through jagex, but when he pays for mine, it says it goes through old school runecape. What is the difference? My boyfriend also plays osrs.

I have been playing for over 25 years and they banned my account and accused me of macroing. I don't even know what that is. I'm not computer savvy. they said they have been monitoring my account for a while and said I was using some kind of software that i have never ever heard of. wtf r/s I was only trying to play the game. I don't sell r/s items off game online I wouldn't even know how to. if they were observing my acct they would see that stuff only goes into my r/s bank acct and not out unless I elch it or sell it on the r/s grand exchange. they are reviewing my rebuttal but they said I could play a different character if I had one, or could make another one and start all over you know what I say? FOUL. (can you say Lawsuit) What an insult and so uncaring I have a lot of money wrapped up in my one avatar and I have bonds and treasure hunters I haven't used. these accusations that they have banned me for are False. and I will sue them if I have to. I certainly do not feel all warm and fuzzy about them anymore.

People who work here seem to be loser nerds who can’t get a girlfriend.

Last week my email was compromised and my jagex account taken over by hackers. I lost my main of many years almost maxed, quest cape, maxed gear etc

I recieved an email advising my linked email had been changed and to contact support.

Upon contacting them they advised that they have no current way to recover a jagex account and instead will be locking the account from the hacker. But have no intention in returning it to me. I have spent loads on bonds and membership as mentioned i was almost a maxed account bar 3 skills . But they showed zero empathy and just said we hope to see you create a new account and embark on a new adventure..... this was a complete insult..I've played since 2003, maxed in RS3, played through EOC and then created this main in osrs which became my main. now my main is gone forever. I will be seeking compensation and financial loss as they refuse to give back my account even with all recovery details, proof of years of purchases and memberships because policy is they wint recover jagex accounts for player. This is completely wellbeing destruction and one of the worst experiences I've ever had. I'm completely shocked at how they dismiss any help but expect someone to start again. I will never play their games again. Essentially if you get hacked then say it's your fault and won't give your account back if your jagex account is hacked due to compromised emails.... this is really sad and demotivating.

0 customer support. If you get hacked or anything you better hope you remembered every detail of what day, year,month where you lived and who knows what other hoops they have you jump through to prove its you. They obviously don't care about people stealing accounts. Also spam and bots are ridiculous. But they don't care cause it makes them money. Welcome to the greed...