Jagex Reviews 

Absolutely trashiest customer support ever seen in 20 years of gaming.

It is impossible to contact them. Even after making a support ticket about my account, not only did I not get informed that there was a a reply, I only got an email that the ticket is going to be closed because there is no reply from me. But that's only a start. The email seems to contain link to the ticket, but it leads nowhere. The raised support ticket is impossible to find

There's also no live support, the web domain is such a convoluted mess that contains no valuable info and might send you on circles back and forth.

Absolutely disgusting

Trash company owned by commie carlyle and other liberal backwards monkeys trying to poison a 20 year old game, leave your leftist propaganda out of our game and work on fixing issues that actually affect real players, mod ash is a cuck

OSRS stinks they treat you like Garbage like the
F2p players that beg & can't make 3mill gp if you got nothing to lose as F2p fine want my advice find another game it won't be nostalgic f2p are toxic & with 110k players its losing funding I could monitor stocks, encourage newbies you banned once when it wasn't my fault I got reported on my 29th birthday on Aug 5 because I logged on & defended myself from harassment it's fine you don't care ban this fool right?

False banned on my account. It was a premiere membership with over 100 days of membership remaining.

I tried to get in touch with someone to review my ban but no one responded to my inquiries or appeal.

It wasn’t until I submitted a ticket to refund the remaining membership on my account. They didn’t refund the days and refused to provide more details on the false ban. I requested all three of my accounts’ membership to be cancelled. I followed up about half a dozen times and received no response.

A month later my card was charged for membership even though I requested cancellation.

I had to open another ticket to obtain a refund and Jagex finally cancelled all three of my memberships.

Still no acknowledgment concerning my false ban.

So unfortunate that I was a dedicated customer for years until this entire situation ruined all of those years. You lost a loyal customer Jagex. Truly fumbled this.

Company scammed ever cent out of my account. I don’t even know what Jagex is. Hope the fraud team get you guys!

Jagex just end the game, if players can't play without being banned then what's the point. It's ridiculous.

Absolute trash. On my main account, I'm glad that I don't have to use this kind of mess and can just login to RuneLite. But with a new account, I MUST use the Jagex launcher and it's horrible, because on whichever computer I use, all the time I start up the computer, the launcher doesn't work, repairing doesn't most of the time work, so first must remove, then install again, set account again, so once I can play we are 15 minutes ahead!!

Lost my account due to dump alias email change. Been in email contact swung around while offering undeniably proof the account is mine. Even called my bank for details of payments made years ago and they will not help me at all. One Mod even asked me to answer these questions on email and then after my full on detailed email they simple referred me to the system to recover the account while not even looking at the proof. I am so disappointed Mod Jake and Mod Jakhar if someone likes to help please do so

Seems its very difficult to get a hold of jagex when it comes to appealing 'unappealable' bans. Kind of crazy they just ban you out of the blue for something no quesitons asked. Crazy because even the worst murders still get trials and chances to appeal. Goes to show how jagex only cares about money. They'll just put an AI bot to auto deny any appeals you send out because 'its too expensive' for their staff to follow all the appeals. in other words its too expensive to actually have a support system in place

Jagex developers sems to be toxic scammers. They bans every negative review or criticism on Steam forum regarding their broken product game "SCUM".
Any one critic comment or post is banned one by one. This developer is only focused on taking money from customers and selling broken stuff.
I have never seen before such toxic developers activity on community forums.

Purchased a bond, not two hours later my ip is blocked from the account center plus the support center, which means I can't even submit a ticket or report the issue. Still can't figure out why as i only use mobile, and the same wifi. The Twitter support team also ignored me.

tried to log in from the hospital and there bot detection locked me out of my account great work guys.

Jagex is literaly useless to help with account problem,especially support team.
Got muted for responding with toxic to toxic flaming.
Of course i got caught and the other guy just keeps shitting on with no mute.
No live support
Useless AI sup with no clear instructions what to do

Make Jagex listen to the players. Enough is enough.

Sign the petition 👇
https:// chng.it/ 6PVJSSBZBr

✅(Take out all spaces to get to petition)✅
Let’s stop just complaining and try to do something .

What a joke where to begin, before I start if you're thinking of contacting Jagex for any reason understand in 2024 they still do NOT have a customer service team!

No Live chat
No Contact centre
No Common sense

So I wanted to do the simplest of requests.
Remove an email/account that I don't use / never used.

Now the account I wanted removed had the following conditions:

The email I sent the request from was the account I wanted to remove.

They then gave me 72 hours to cancel my request.
I sent it to the email I wanted to remove.... nothing to do with my main account.

Now because I was logged into my main account when I sent this email they decided to delete this account? Due to me being logged in and playing.

Again makes no sense they should have emailed the account they were set up to close. Right?

So I played both versions of the game got max on one of them, and poof all gone, forever.

No way of getting my account back apparently with no compensation for the same time I had left on my account, I even had a year's subscription.

They took my money all my hours and gold achieved.

Terrible service I've never been banned, botted, or brought third-party services.

Don't trust these people with your money time or services they employ people who make mistakes and won't amend them due to their processes.

10/10 Worst Customer service available, company must not make a profit to employ competent people.

I can no longer access any of my accounts after 17 years of playing... calling the password and f2a requirements egregious are an understatement for an online game. If I came to have fun the money involved drags any and all sense of it out due to the war on bots that will never be won. So let players suffer. That's a great solution...as I said... I can't even access my 2000+ acc with 500M bank... thanks jagex...

bro what is with this jagex no one is reply on support when you ask something only thing they do i thinking about how to scam people to earn money by deleting accounts fdor no reason when you sent them a mail nobody is replying thinking about quiting runescape! jagex do something about your support

No customer service. My account got false banned and I lost my bought membership on top of the account. Disgraceful.

Customer support is nonexistent, they don't care about you as a person. They fail to address any real issues in game. They do not ban bots as it helps inflate their player numbers and generate additional streams of revenue. I'm sure they are doing this to inflate their overall value of the company when the next sucker of a private equity firm buys them up. I am convinced that 30-40% of the entire player base is just bots. They only want your money to further the interests of the private equity firm that they graciously place a pillow to kneel down before for them.Their lack of customer support or willingness to help even some of their most loyal fans who have been playing for nearly two decades, make EA, Ubisoft, and comcast look like Saints compared Jagex. I hope you go under

Lets be honest.
Jagex don't have anything that is called ''customer service'' nowadays.
Its not in their mind to hire a human person to handle cases but internal affairs.
Its all an automatic filter because they don't got the guts or social skills to speak or write to an actual living person.

Please just be honest and state on you webside
''JAGEX, if you looked for customer service, better go to Best Buy''

Over an out.