Horrible. A simple withdrawal takes forever, nobody knows where the money is. Filling a complaint with a financial regulator and closing the account. Update: Cannot spend hours on chat sessions with... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Jeton Bank has been a perfect fit for our serval companies. Banking is simple and hassle-free, crypto and fiat exchange is easy, and their team's support has been excellent. Special thanks to Margarid... Toon meer
Bedrijf heeft geantwoord
My contact person since Day 1 has been Maria Sanchez and I could not have asked for someone better to handle my banking support. Maria was always insantly available for help at all times and solve man... Toon meer
Bedrijf heeft geantwoord
Please do not trust this website, they do not have any service at all! their customer service sucks! they wont even respond like even in 10 days and give very generic response. I deposited some funds... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Jetonbank! Discover globally award-winning business banking to unlock financial freedom – joining is quick, secure, and hassle-free. #TheBankForAllBusinesses
Contactgegevens
1st Floor, 43 Great George Street, 00109-8000, Roseau, Dominica
- sales@jetonbank.com
- www.jetonbank.com
2,9
Gemiddeld
34 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
What is going on here why has my…
What is going on here why has my transfer pending over how many hour nobody is answering me what is this
8 oktober 2026
Review zonder uitnodiging
Jeton Bank has been a perfect fit for…
Jeton Bank has been a perfect fit for our serval companies. Banking is simple and hassle-free, crypto and fiat exchange is easy, and their team's support has been excellent. Special thanks to Margarida Martins from sales & support — she's been fantastic to work with.
15 juli 2026
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Daniel,
Thank you for your wonderful feedback.
We're delighted to hear that Jetonbank has been a great fit for your businesses and that you've found our banking services, crypto and fiat exchange, and overall support easy to use. We're especially pleased to hear about your positive experience with Margarida Martins, and we'll be sure to share your kind words with her.
Thank you for your trust in Jetonbank.
Warm regards,
Jetonbank Team
Please do not trust this website
Please do not trust this website, they do not have any service at all! their customer service sucks! they wont even respond like even in 10 days and give very generic response. I deposited some funds and they have no clue where they have gone even after providing the transaction id. Nothing works on their website and not at all recommended! And all the good reviews you see for this are only paid reviews! These guys no less than scammers or cheaters!
8 juli 2026
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Venkey,
We're sorry to hear about your experience and take your concerns very seriously.
The experience you've described does not reflect the level of service we aim to provide. We'd like the opportunity to investigate your case, including the transaction you mentioned, and work towards a resolution.
Please contact your account manager directly or reach out to our support team with your case details so we can review the matter as quickly as possible.
Kind regards,
Jetonbank Team
Honestly terrible experience with…
Honestly terrible experience with Jetonbank. From the very beginning, they demanded extremely high opening fees and very unreasonable conditions. After negotiation, they reduced the transaction fees slightly - at least that.
However, the account was active for only about one month before Jetonbank suddenly blocked and terminated it without sufficient information, clear explanation, or concrete evidence.
After that, my requests were ignored for more than half a year, even though the matter involved important account issues and a significant amount of funds. Only after strong pressure did they finally respond. It doesn't if you try the support email, support chat, sales email, marketing email ... no one cares.
The communication was extremely poor, non-transparent, and unprofessional. No specific contractual clause or understandable reason for the account closure was provided. Fees were charged, but in my opinion, the advertised service was not delivered at all.
The marketing and promises always sounds too good, but for me, this was absolutely disappointing and not trustworthy. I cannot recommend Jetonbank.
5 november 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear MD,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Jetonbank is committed to complying with all applicable regulatory and compliance requirements. In some cases, these obligations may result in account restrictions or closures. While we understand this can be frustrating, we are unable to discuss the details of individual cases publicly.
If your case is still unresolved, we encourage you to contact your account manager directly or reply to your existing support case so our team can review the matter and provide any updates available.
Kind regards,
Jetonbank Team
What kind of virtual account service…
What kind of virtual account service ask for criminal records to activate an account?
19 mei 2026
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Ajit,
Thank you for sharing your experience. We understand this step can feel unexpected, and we appreciate your patience.
As a regulated financial institution, we're required to carry out thorough identity and compliance checks for all account holders. In some cases, this includes additional documentation to meet our regulatory obligations. These checks are applied consistently and are designed to protect our customers and the integrity of the platform.
We'd welcome the opportunity to speak with you directly and help get your account activated.
Please reach out to our support team via live chat or email and we'll do our best to resolve this quickly.
Best regards,
Jetonbank Team
ZERO SUPPORT
I left South Africa due to political race laws and went to belize.
I am trying to replace my South African account with a new account.
I signed up for JetonBank WELL OVER A MONTH AGO and completed the oboarding process.
I cannot get an IBAN or a SWIFT.
I completed ONBOARDING over a month ago, and it STILL sits on 2/3 status.
I have also contacted support, and have received NO HELP regarding this issue.
A bank account is useless if I cannot activate it or receive a debit card - and if the ONBOARDING doesnt work.
This is a horrible service, and support sits on their bums doing nothing.
It's almost May 2026 and I still do not have a means of receiving income in Belize as a remote worker.
17 maart 2026
Review zonder uitnodiging
Antwoord van Jetonbank
Hi Codie,
Thank you for your review. We're sorry to hear you've had a frustrating experience, and we appreciate you flagging this.
We can confirm our support team responded to your enquiry and provided guidance on your onboarding status. If our response did not reach you or you need further assistance, please don't hesitate to get back in touch at support@jetonbank.com and we will make sure this is resolved promptly.
We're here to help and want to get your account fully active as quickly as possible.
The Jetonbank Team
For a week I reported that I have my…
For a week I reported that I have my funds blocked by this institution and I told them that I need to transfer the money to my Jeton wallet until now the only thing they have sent me to my email is a report number # 3006845 and I can't withdraw my money please gentlemen allow me to transfer my money to the wallet.
2 april 2026
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Alexis,
Thank you for sharing your feedback. We understand how concerning it can be to experience delays when accessing your funds.
Please note that your case has been registered under reference number #3006845 and is currently being handled by our relevant team. In certain situations, accounts may be subject to additional review due to regulatory and compliance requirements, which can impact account functionality and transfer options.
We kindly ask you to reach out directly to your account manager or continue communication via our support team so we can assist you further and provide the most accurate update on your case.
We appreciate your patience and understanding.
Kind regards,
Jetonbank Team
The account opening process was smooth…
The account opening process was smooth and they have opened my account within 4 days. Crypto deposit options are great and I can use my visa card.
26 februari 2026
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Olivetreesartsales,
Thank you for your positive feedback.
We’re glad to hear that your account opening process was smooth and completed quickly. It’s also great to know you’re enjoying the crypto deposit options and the convenience of using your Visa card.
Thank you for choosing Jetonbank.
Warm regards,
Jetonbank Team
not update on my business bank account…
No update on my business bank account i applied months ago
7 februari 2026
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Murtaza Bohra,
Thank you for your feedback, and we’re sorry for the delay you experienced.
Our team has now contacted you regarding your application, and the necessary actions have been taken. If you need any further assistance, please don’t hesitate to reach out to us.
Kind regards,
Jetonbank Team
Od 20.12.05 czekam aż pieniądze Wrócą…
Od 20.12.05 czekam aż pieniądze Wrócą do mnie.
Wysłałam pieniądze z jeton na revolut i przelew nie dotarł . Po 3 tygodniach próśb wkoncu wystawiłam negatywna recenzje i raczyli się w końcu odezwać i powiedzieli że przelew został cofnięty i czekają na niego. To są oszuści. Od początku żądam od nich pełnego dokumentu śledzenia GPI tracker i do tej pory nie otrzymałam go. Rozmowa z nimi na czacie jak i mailowo to jak z jakimiś tępymi ludźmi ja im pisze o dokumencie a oni że cały czas czekają na zwrot. Zmieniają temat żebym tylko dokumentu nie chciała!! Oni nawet nie zaczęli tych pieniędzy szukać ! Jeśli klient żąda Bank musi odrazu wysłać zadany dokument a oni nie chcą wysłać !!! Nie wiem dla czego tak tępe osoby pracują w banku. Tam powinni zasiadać mądrzy inteligentni ludzie którzy znają się na swoich obowiązkach a nie debile którzy cały czas kłamią i oszukują!! Nigdy nie spotkałam się z taka ignorancja jaka jest w jeton. Mają gdzieś klientów i cały czas kłamią.! Zastanawiam się kiedy dział który żekomo szuka tych pieniędzy weźmie się wkoncu do pracy i oddadzą moje pieniądze, czy wogole je odzyskam!!! Najgorsze dziadostwo
20 december 2025
Review zonder uitnodiging
My contact person since Day 1 has been…
My contact person since Day 1 has been Maria Sanchez and I could not have asked for someone better to handle my banking support. Maria was always insantly available for help at all times and solve many problems and find solutions to many issues very quickly which is crucial in our line of business. Our banking experience with Jeton Bank was made 10x better due to constant support.
18 december 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Ahmad Babetti,
Thank you for taking the time to share such detailed and positive feedback.
We’re delighted to hear that Maria Sanchez has been a consistent and reliable point of contact for you since day one. Providing prompt, solution-oriented support is essential, especially in fast-moving business environments, and it’s wonderful to know that Maria’s availability and dedication have made such a strong impact on your experience.
Your comment about the overall banking experience being “10x better” truly means a lot to us. We’ll be sure to pass your kind words on to Maria and the wider team.
Thank you for your trust in Jeton Bank. We look forward to continuing to support you and your business.
Warm regards,
Jetonbank Team
We’ve been using Jeton Bank for our…
We’ve been using Jeton Bank for our corporate payments, and the speed is impressive. SEPA and SWIFT transfers are processed faster than with traditional banks. Reliable and efficient service every time.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Sam,
Thank you for sharing your experience with Jeton Bank.
We’re very pleased to hear that our corporate payment services have met your expectations, particularly in terms of speed and reliability. It’s great to know that both SEPA and SWIFT transfers are being processed faster compared to traditional banks, as efficiency is a key focus of our offering.
Thank you for your trust in Jeton Bank. We look forward to continuing to support your corporate payment needs.
Warm regards,
Jetonbank Team
The service and attention provided by…
The service and attention provided by Walyd was above and beyond amazing.
Really professional and helpful.
21 november 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Customer,
Thank you for sharing your feedback with us.
We’re very pleased to hear that Walyd provided you with exceptional service and support. Professionalism and helpful guidance are core to the experience we aim to deliver, and it’s great to know that he exceeded your expectations.
We appreciate your kind words and look forward to continuing to assist you.
Warm regards,
Jetonbank Team
Not serious
Not serious. Applied for a business account, uploaded all the necessary documents and they were under reveiew since June 2025 with no news, contact or customer service from Jeton until November 2025, when we gave up and cancelled the application as this is not a serious bank. They´re customer service is just primitive.
4 november 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Cristian Andalucía,
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you’ve described.
We understand how frustrating it must have been to wait several months without receiving clear updates on your business account application. This is certainly not the level of service we aim to provide, and we are genuinely sorry that we fell short of your expectations.
Your comments about the review delays and communication gaps are extremely important to us. We are currently reviewing our onboarding and support processes to ensure that situations like this are addressed promptly and transparently moving forward.
Although we regret that your application was cancelled, we would be happy to look into this matter further or assist you again should you wish to reopen the process in the future.
Thank you once again for bringing this to our attention. Your feedback helps us improve.
Kind regards,
Jetonbank Team
Jeton provide a wide range of services
Jeton provide a wide range of services, not just offering banking with conventional FIAT currencies, but also crypto currencies. They also offer virtual and physical cards which is a great service.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Keith F.,
Thank you for your positive feedback and for highlighting the range of services we provide.
We’re delighted to hear that you value both our traditional fiat banking options and our cryptocurrency services. It’s also great to know that our virtual and physical card offerings have been useful to you.
Your recognition means a lot to us as we continue working to deliver reliable, innovative, and user-friendly financial solutions.
Thank you once again for your trust and support.
Warm regards,
Jetonbank Team
JetonBank is a great modern solution…
JetonBank is a great modern solution with a very easy bank portal and super fast transactions making it extremely user friendly. What was the best experience for my business was the just outstanding customer support and direct contact with their personal which went beyond to assist me in every single step making sure I fully understand all functions and services. The hat of to Sara Skendo at JetonBank with whom I communicate directly and really helps me in every single step and it feels like a private advisor service. I have nothing but great words and the best experience.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Danijel,
Thank you so much for your wonderful and detailed feedback.
We’re thrilled to hear that you find Jetonbank to be a modern and user-friendly solution, and that our platform’s speed and simplicity have supported your business effectively. It’s especially rewarding to know that your experience with our customer support exceeded your expectations.
Your kind words about Sara Skendo mean a great deal to us. We’re very proud of the personalized, attentive service our team provides, and it’s fantastic to hear that Sara has been able to guide you through every step with such dedication. We’ll be sure to share your appreciation with her.
Thank you again for your trust, your positive review, and for choosing Jetonbank. We look forward to continuing to support you and your business.
Warm regards,
Jetonbank Team
Sara from JetonBank made our onboarding…
Sara from JetonBank made our onboarding process smooth and stress-free. She was professional, responsive, and always ready to help with any questions. Truly a pleasure to work with and a great representative of JetonBank!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Yo,
Thank you for taking the time to share your positive experience with us.
We’re delighted to hear that your onboarding process was smooth and stress-free, and that Sara provided the professional and responsive support you needed. She is an excellent representative of our team, and we’re glad her dedication made such a meaningful difference for you.
Your kind words are truly appreciated, and we look forward to supporting you throughout your journey with Jetonbank.
Warm regards,
Jetonbank Team
Very helpful staff
Very helpful staff, especially the lady WIRGINIA Which quickly helps with problems
21 oktober 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear Przemek,
Thank you for your kind words and for taking the time to share your feedback.
We are very pleased to hear that you found our staff helpful and that Wirginia provided you with quick and effective support. We will make sure to pass along your appreciation to her and the team.
Your satisfaction means a lot to us, and we look forward to continuing to provide you with the best possible service.
Best regards,
Jetonbank Team
My company needed a new bank account
My company needed a new bank account as the previous bank stopped operating. Jetonbank provided me a very good alternative, and after a thorough, but necessary onboarding process, I received my new bank account and also a dedicated IBAN. Mr. Walyd Benloucif guided me through the whole process with clear and concise information.
The platform is also very user friendly, allows the client to perform all operations (deposits, payments, ...) themselves, whereas many smaller banks (like I used before) require manual intervention.
I look forward to a successful relationship.
21 oktober 2025
Antwoord van Jetonbank
Dear Steven,
Thank you for sharing your positive experience and for choosing Jetonbank as your new banking partner.
We are delighted to hear that our onboarding process met your expectations and that you found the platform user friendly and efficient. It is great to know that Walyd provided you with clear guidance throughout, and we will be sure to share your kind words with him.
Your recognition of our digital capabilities and streamlined self-service operations means a lot to us, as we continuously strive to make business banking as seamless as possible.
We look forward to building a long and successful partnership with you and your company.
Best regards,
Jetonbank Team
Ease of setup, supportive team and ease of transactions
The entire team of Jeton bank right from when we opened the account has been simply amazing. They are fast, understanding of the complications with foreign exchanges and transfers. The entire team comprising of operations, compliance and especially Maria, Eddie, Margarida from customer support along with Cenk Saltan who is the CEO leading this fantastic team are truly an asset to the bank.
The ease of use for Cryptocurrency is fantastic which in our case is an added bonus. Super happy customer.
Highly recommend the bank.A very grateful customer.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Jetonbank
Dear C.O.,
Thank you for your thoughtful and encouraging feedback.
We’re delighted to hear that your experience with Jetonbank has been so positive, from onboarding and support to managing foreign exchanges and transfers. It’s wonderful to know that our team, including Maria, Eddie, Margarida, and our leadership, have contributed to your satisfaction.
We also appreciate your mention of our digital asset services and are glad they have been valuable to your business operations.
Thank you once again for your trust and recommendation. We truly value your partnership.
Best regards,
Jetonbank Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.