Jimmy John's Reviews 

This is for the store on Bull Run in Columbia MO. Ordered a sandwich & drink via the web app @ 2:06PM local. Delivery times in my area are usually 15-30 minutes, sometimes longer. An hour passed. I carefully checked my front porch, no order. Gave it ten more minutes. Checked the porch again, no order. Checked the order tracker. It showed delivered 30 minutes earlier. Checked the front porch again, nada.

Called the store. Employee answered the phone and began checking on the order. Asked if it was a Doordash order, I said I ordered via the app. Hold. Confirmed order again. Hold. Manager came on and said the order was delivered. I reiterated that it was not. Manager said her driver told her an older woman answered the door and took the order. I communicated how there was no "older woman" at this address and that I have been here all day by myself. Well, just me and my cats. The manager said she wasn't going to call her driver a liar. I said that's fine, but it wasn't a solution to the fact that I still have no sandwich or drink. Was basically told there was no solution since the driver left for the day and no delivery was possible before 5PM. I asked to speak to the manager. Manager laughed, said she was the general manager etc. I asked to speak to the owner. Manager said they weren't there. and hung up on me after I asked again for the order to be delivered. I may have used the phrase "just want the damn sandwich".

I don't like being even indirectly called a liar. I drove to the store and entered. I ordered the same food & drink. The general manager came over and told me I had a credit on my account. Then in a very condescending manner said she hoped I had a better day. I tried to explain that the account I order under always has a description of the house - brick 4 columns - on the ticket. I stated that I don't appreciate being called a liar, at which the manager walked away. She wasn't interested.

The other staff - as always - were extremely polite and helpful. One guy even looked me in the eye and said "sorry that happened." I thanked him, said again I just don't appreciate being called a liar, took my food and left. I then called corporate and registered a complaint.

I have ordered from this location for over ten years as I live close and the quality of the food is usually quite good. I have watched multiple managers and staff come and go. I tip when I can. I know how hard retail can be, having done it for decades myself.

I can't stand being called a liar by people that don't even know me. I didn't see any sign on the website that said "no deliveries between 3PM-5PM." I know the store hires Uber/Doordash when they have no drivers, as MANY orders get delivered that way.

This may seem like pettiness, but as much as food costs these days, I expect a little respect with the order, not argumentation and accusations, especially when it is obvious the staff has made an error.

Richmond Ind store has new owners. Went today and they the new Gyro and cucumber salad. Absolutely awful. Cucumbers were less then fresh, the tzatziki sauce was basically plain Greek yogurt with zero seasoning. They forgot part of my order so I had to go back and they never apologized or anything. Won’t go back.

Three workers were some of the kindest human beings. They were helpful, always smiling, and even helped get my keys out of the car that I had locked inside.

I worked for a Jimmy John's, the General Manager lady who was there for 8+ years was absolutely clueless. For the 5 months I worked there, once I was promoted in my final 2 months, pay only increased by $0.25 from $9.00 starting pay, but when I worked closing shift my pay only crept up to $10.00. I asked for raises several times, and questioned about the discrepancies in pay; I was NEVER shown the financial reports, even as an Assistant Manager. Then randomly, a few days before I quit, the GM (general manager) wanted my key back; so I handed it in, walked out, never went back.

However, besides from physically working there, I did enjoy good free meals every day, the subs are delicious. Only go there to eat; never work there unless the pay is COMPETITIVE!

Oh and I drove 30 minutes to work every day and got ZERO benefits.

First job luck. Heh.

I got a free sandwich for my birthday so I ordered it and I clicked on extra mustard and extra pickles. I received it with four pickles and literally a tiny spot of mustard.

I ordered a sandwich from this branch with only two ingredients avocado and turkey, and they couldn't even pull off something like that. No avocado was on the sandwich they just added extra turkey to my sandwich and called it a day.

Worked under a General Manager of this store for 4 1/2 yrs even though I was going to stay a month being I was actually 64 and retired just to get out of the house and do to boredom. Never have I worked for under such a devotedly hard working individual who was obviously loved by not just her employees most everyone who knew her (Nichole). After quite some time approx 3 yrs the new franchise owner (Jake) seemed to be bullying her to turn things around that obviously would push business away that I now look back on knowing all to well he wanted her to fail so he could bring in someone else. Nichole had worked there over 15 years through different franchise owners making not only that store functional and successful but some others were also relying on her for products they couldn't manage to keep up with. This story can go on about the devotion and hard work for hours but, to sum this honest review up, the franchise owner can and will upend people's lives as he did to her when he wrote her up for fictitious untrue job performance twice in 3 weeks and fired her the following week. He's a corporate bully who needs held accountable for his unethical employment practices and the only way to stop these corrupt owners is to make it public. P. S. The whole crew quit that day for not wanting to bend the knee to corruption.

FOOD POISON AS A EMPLOYEE Section 303 of the Federal Food, Drug, and Cosmetic Act (the Act) provides penalties for persons who violate certain provisions of the Act. Section 303, paragraph (c) of the Act states that no person shall be subject to the penalties of subsection (a)(1) for having received, or proffered delivery of, adulterated or misbranded food additives if he has established a good faith guarantee from whom he received the articles. This paragraph was included in the 1958 amendments to the Federal Food, Drug and Cosmetic Act and remains the legal basis for the "letter of guaranty" supplied by many manufacturers to their clients. Title 21 CFR 7.12 Guaranty and Title 21 CFR 7.13 Suggested Forms of Guaranty, provide example language for such a letter of guarantee.

literally tasted like death. They didn't give me what i asked for, it was just bread and like 2 slices of salami. Felt like it permanently damaged my tastebuds. It took FOREVER to get here and was absolutely awful. I would never ever in a million years order or even think of ordering this place again. I hate Jimmy Johns.

If you are a fast foodie, it might be OK. Our cards were stacked against us because we eat at home for the most part and don't enjoy restaurant quality food.

If I could give it zero I would, I ordered, they said they had a company driver and then sent it out by door dash, which delivered to an unknown house when I called to ask where it was after 45 min they said it was delivered and refused to remake or refund me. They are thieves.

Visited Jimmy John's on Cross Timbers Rd. Our Order Taker "Tyler" was friendly & welcoming; hubby and I were disappointed. Our bread tasted somewhat stale, and the bread ends were hard. At that time of the day 5:30 PM, one would think they would have fresher bread cooked during dinner hours. My Pepe sandwich (ham & cheese w/vegetables) were OK, hubby said his toasted meat sandwich wasn't. Bread was even harder than mines! Disappointing experience for both of us.

I do not remember ordering a hair sandwich but that’s what I got. Awful cheap ingredients

1 star
Posted by KCReelTV

On April 11, 2025, I had one of the most disturbing customer service experiences of my life at this Jimmy John’s location on 39th & Broadway.

From the drive-thru to walking inside, I was disrespected, rushed, yelled at, and then verbally threatened by multiple employees—including one who used profanity and racial slurs in front of my family and child. Another employee aggressively confronted me, slamming things and acting like he wanted to fight me. The manager on duty admitted it was “unprofessional” but did nothing meaningful to stop it.

I called the store the next day hoping for accountability. Instead, another manager mocked me, denied everything, told me “I don’t see color, y’all do,” and hung up on me multiple times.

This isn’t just bad service—it was racism, profiling, and verbal assault. I’ve filed an official complaint and am sharing my story publicly. I won’t be back, and I urge others to avoid this location until serious changes are made.

Ask to see the security footage from 4/11/25 around 6:58 PM if you don’t believe me.

I received a voicemail from Jake a couple of months ago for an interview the next day at 1:00. I called back and left a message asking for the address. Jake texted me the address as 537 Broadway. I showed up to Broadway St and found there is no such address.
I looked up on the internet and saw there is a store at 537 Cross St. This store was closed about 2 years ago but has reopened.
I called the customer service number and talked to Carly and was a mess.
Carly told me she couldn't do anything for me.
Her supervisor, Christina was worse. She saw no problem with Jake giving me the wrong address. Even though it was 10 miles from the store and she couldn't explain how anyone could misspell Cross as Broadway.
I told her I had filled out an online complaint form. When she looked it up she asked for my name. When she opened the complaint she told me that I pronounced my name incorrectly. Is she that stupid??!!
According to the customer service representatives when you call them your complaint doesn't go anywhere beyond them. I was told by the supervisor that I will never talk to anyone higher up than her.
This store needs to be shut down.
When I called human resources I was transferred to a company in a foreign country where the employees barely speak English and definitely DON'T comprehend English!!
When you place a complaint online it says you will be contacted in less than 48 hours. Total lie!!!!
They don't care!!!!
Constant calls and emails to Jimmy John's and Inspire (company that owns Jimmy John's) have been ignored.

We ordered sandwiches today under the names "Bruce Wayne (Not Batman)" and "Time Drake (Not Robin)". Our delivery driver, Jesse, played along with us, texting "Master Wayne, your sandwiches have arrived" once the our order was left at the door and continued the bit in subsequent texts. This interaction was so awesome and really made our day. Thank you so much Jesse -- er, Mr. Pennyworth I mean -- God Bless!

I am sick and tired of JJ lousy web site. After years of use, the last hand full of times, the web site won’t work. Tired of reloading page and submitting data over and over. You have lost a lot of my business, and maybe for good. No, I will not contact the store for you. Go out of business, serves you right!

Every time I've gone to Jimmy Johns I have been very happy. I am extremely happy with the new location because customer service is top notch and I couldn't ask for a better tasting tuna sandwich. They were fast...economical...fresh...the place was clean and employees very kind.

Love the atmosphere and the staff there. Very down to earth and friendly and welcoming. I would definitely be visiting again and I would recommend this location to all my friends. Keep up the great work team..!!!! From Chicago to Atlanta

You want to fill up on just bread then go there.

wow never had one till tonight . I'm glad that will be my last. What the heck was i thinking....