Joymomento Reviews 

Didn’t receive my item after waiting months and requested a refund and didn’t get the full refund back, waste of time and money!!

So wish I had read the reviews before spending $52.00 for two Mosaic Art Kits. Received different designs then what I ordered but the worst part was they were much smaller then advertised. Picture was a 3 inch square. The sea glass pieces were too big for picture and the shape wouldn’t even fit well into the picture. What a disappointment! Don’t buy from this company!

This site is both a scam and has aggressive customer service. I had to enlist the help of my bank to report a purchase from them. I ordered a custom bible with my wedding name/date. What arrived was just the sticker of my last name and date. No bible.

When I finally was able to contact customer service, they were rude and refused to refund me, insisting I keep waiting for the Bible to show up. I asked for a separate tracking since they insisted it was a separate shipment. They only had tracking for the sticker that did arrive. I insisted they cancel and refund me, and that I would return them all items, but they refused to let me return it, insisting I keep waiting. It's been almost a month now since I've ordered and they still refuse to refund me.

Also they don't publish any bad reviews on their website.

This is definitely a scam company. I received poor quality and incomplete order. The so called customer service department was appalling. I suspect their replies are generated automatically by AI and fail to answer the query correctly. They just wanted to fob you off. They refused a replacement or refund. Keep away from them

THIS IS A COMPLETE SCAM COMPANY
PLEASE READ AND RESEARCH BEFORE YOU PURCHASE
I PAID EXTRA SHIPPING ON MARCH 13TH FOR PERSONALIZED ITEMS TO BE DELIVERED WEEK OF MARCH 23RD CAME IN APRIL 7TH AFTER EASTER AND WOULD NOT REFUND ANYTHING.

Do not order from this company. I paid the $35 to express ship my order. The company never shipped it.

If I could give this company minus stars, I would. I ordered a ring that was supposed to be 925, Sterling silver. When it arrived after a long delay and having to contact customer support, the ring I received was not Sterling silver. I paid extra for the ring to be Sterling silver. I wore it 3 times and it changed color, it was brass. If it's even brass. I contacted customer support to receive a full refund after about 8 emails back-and-forth, I am still trying to obtain the full refund. They want me to accept a 35% refund of what I paid for it and to keep their piece of junk ring. I have had to pursue other avenues to try to recover the cost I paid for their useless junk. DO NOT. I repeat, DO NOT order anything from this company. They are horrible.

Item was Peter Rabbit wooden egg personalised. When I received the item too late s an Easter gift. The font size was tiny compared to what was advertised and the speckled over the name I was offered another egg which I accepted thinking the font size would be larger but it wasn't. I requested a refund and I would return the items but they offered a 30% refund. Wanted to leave a review on there site but was unable to.

Don’t waste your money, they just put an sticker on a cheap bottle, is a fraud don’t buy this

My first review posting in my life. The product deserves no stars. I would not purchase this item. They shipped it about 1 month after the purchase. The size of the egg is no bigger than a real egg. I could barely open the egg. Could maybe put a couple of pieces of m&ms in it. Misleading advertisement POOR POOR product. You could not even read my granddaughter’s name on the egg. I should have read the reviews prior to purchasing. If so I would have never purchased. What a waste of money. Please do not purchase.

Ordered a personalised memory plaque and it turned up without the name. I was very disappointed, I emailed to complain and the issue was resolved very fast and the correct item was sent out immediately. No complaints from me

DO NOT USE THIS COMPANY
Products ordered 6 weeks before Easter as gifts. Continually told they would arrive in time
3 of the 4 products arrived 4 days after Easter and the 4th arrived 10 days after Easter Not much use then

Don't let the attractive, personalized items fool you. This website and the guaranteed shipping time are a joke. And you may not ever see the items purchased.

I have been in contact with customer service and the AI seems to respond however I am requesting a full refund for my items.

Absolutely not a trustworthy site. They advertise “guaranteed in time for…” and when it doesn’t arrive the excuse is “due to a recent surge in orders” and that’s the only answer you’ll get from them. When they told me it hadn’t gone into production and it was a week before the event I asked for a refund and said it won’t arrive in time I was completely ignored. I received a fake “good news your order has been shipped” email with the date of event being date of arrival I held hope… until I actually tracked the order which then told me it hadn’t left the facility and would still be another 10-15 days. Don’t bother. It’s not cheap and now my expectations are very low. Disappointing!! Won’t order again. Can’t give actual review of product because I still don’t have it. I ordered a month in advance.

Wish I had read the reviews. Ordered Easter eggs 1 or 2 months ago and yes bow Good Friday and they still haven’t arrived. Obviously wished I never ordered anything from this company. Think I positively saw them on face book or Insta and I won’t be using either of those sites to but from again. What unkind people they must be to serve their customers so poorly at Easter

The large egg as shown in the photographs is not even close to the actual egg you will receive. The egg is not unattractive but the small size means it cannot be used the way it is shown in the adverts. If you are looking you an egg that will hold a cadburys crème egg ten this is for you if you want anything else inside don’t bother with this.

I ordered 3 eggs..the size is nowhere near as depicted in the pictures..it is however as per product description in the small print which i eventually located. Quality inconsistent..1 egg was good..2nd egg the 2 pieces do not fit together as they should and the name is not nicely done..the 3rd is awful..you cannot make out the bunny and initial at all. Company not prepared to take back or refund..DO NOT PURCHASE ANYTHING FROM THEM

If I could rate it lower than one star I would. I placed an order weeks and weeks ago for two personalised wooden eggs and was guaranteed delivery in time for Easter.
Still don't have the product.
CUSTOMER SERVICE IS TERRIBLE.
DO NOT BUY FROM HERE AS YOU WILL BE SCAMMED OF YOUR PRODUCT AND YOUR MONEY.
HIDEOUS COMPANY TO DEAL WITH.

Very misleading company. Ordered personalized Easter Eggs for my great children as keepsakes....Shown as being big enough to set on their dressers to put their treasures in. Wrong. They are only 5" tall. They were also meant to be their Easter baskets this year. Obviously not going to happen. Very disappointed, I will never purchase from this company again and I advise everyone else to do the same.

Avoid this company. Product does not look like what i thought i ordered. Asking for a return and refund now, but so far nothing. took weeks to arrive.