JS Insurance Reviews 

Really prompt customer service - I made a mistake on my policy which they detected and proactively contacted me and rectified within 30 mins!

I unwittingly selected the wrong destination when I purchased my travel insurance. Got an email the next morning asking me if the destination was correct. When I responded with the correct destination, policy was updated immediately. Very happy with service.

Very helpful, arranged everything I needed for travel insurance for our group. Thank you again.

They made every effort to make sure that we had the right Insurance for a couple of trips with very different and difficult requirements.
They did an excellent job and we ended up with really good cover.

Such an easy experience! Very well incur my agent, took the time to check details with the underwriter and called me back - excellent experience, no AI or automated response (a real person, no menus). Happy.

I've been with JS for several years now for European travel cover with additional policy to cover parachuting. The renewal process, on every occasion, has been quick and painless. Communications are prompt. On the occasions you do need to speak with someone, assistance is friendly, open and on point. Would highly recommend!

Caine was very efficient, selected and brought the wrong policy.
I sent an email and he responded within 15 minutes and amended the policy to the correct cover.
Thank you Caine your a credit to the company great customer service.

Incredibly easy to deal with. Good value. Would 100% recommend.

Cain was most helpful. He is very professional and dealt with the query promptly and efficiently.

Absolutely fantastic service. I needed to get my son travel insurance for a football tournament in Holland and JS insurance was the best price I found. Unfortunately I made an error purchasing the insurance and the customer service was outstanding! Sorted the issue with no problems and no extra charges. I would highly recommend 👌

Really speedy and easy process! Dan was great at helping me receive a quote for my motorbike trip in Vietnam. The price was good and the policy is exactly what I am after.

Great communication, fast replies, super easy to work with. 2 years of using JS Insurance and we're very happy with their service, especially with Cain - our case handler.

JS Insurance couldn't have been more helpful. They arranged travel insurance for my wife(74) and myself (72) to go on an ebiking holiday in Austria.

Very efficient and knew the exact insurance we needed for the Cresta run

Cain was very patient both via email and over the phone addressing all my concerns to get the right cover. Great clear answers to all my questions. Very thorough with clear advise as to the cover provided and not at all pushy to add extra (unnecessary for us) options that were available should you require. Friendly and pleasant with no hard sell just a real interest in our travels. Reassured we now have affordable good cover in place. Hopefully we will never need to use the insurance but feel confident they would be just as helpful should the need arise. Defineately recommend trying them FIRST if your looking for great cover especially if you plan doing more interesting things on your holiday. A+++

Thanks to JS Insurance I was able to get travel insurance to work in an animal sanctuary at the age of 72. They were very helpful in terms of talking me through the options and ensuring that my needs were met. Recommend, especially to older people wanting to continue to be adventurous.

Cain Hayler was really nice and so helpful. Thank you got it done nice and quick

No pushy sales, plenty of patience and ultimately a competitive price on a detailed product

Cain was very prompt in responding to my query. I’m
very pleased with the customer service and communication. Would definitely recommend:)

Was helped by Cain Hayley to insure myself on a ski season. He was incredibly helpful, gave clear advice and instructions as well as fast responses. Very very impressed