Jungle Mania Reviews 7

Dear Sir/Madam,
I am writing to formally express my dissatisfaction with the service provided during my daughter’s 6th birthday celebration yesterday.
Upon arrival, we immediately noticed an unpleasant smell, and it seemed as though the premises had not been properly maintained, with refrigerators turned off and an overall abandoned atmosphere. When we asked about our reserved table, the staff member simply pointed it out without any explanation or acknowledgment of the conditions.
We then waited approximately 40 minutes for drinks for the children, which never arrived. I had to go to the bar myself, where I found no staff present, as they were gathered in the kitchen. After calling for assistance, someone eventually came, and I was able to request the drinks.
Throughout the event, there was a complete lack of service. No staff came to our table to check on us, offer additional drinks, or guide the children to the party room. On multiple occasions, I had to return to the bar, only to again find staff absent or socializing in the kitchen. Another customer was also waiting for service and expressed similar frustration.
When I addressed the issue with a staff member, explaining that we were not receiving any attention, I was met with a rude response. She stated that she was not being paid to be there, which is completely inappropriate to say to a customer. When I requested to speak with a manager or obtain a contact email, I was told that neither was available.
Later, when we were finally directed to the party room, we requested an additional food box for an extra child and paid for it. However, upon opening it, we found that it was incomplete. When we questioned this, we were simply told that the items were no longer available, without any prior notice or proper resolution.
After all these issues, we decided to cut the cake for the children and leave as soon as possible. I have never experienced such poor service and lack of professionalism.
I hope you take this complaint seriously and take appropriate action to ensure that no other customers go through a similar experience.
I look forward to your response.
Yours faithfully
Sandra

Very bad service .i ordered a portion of chips and the order got mixed up.said it will be ready in 10 minutes but stayed another 30 minutes finally got fed up
And cancelled the order.this had been happening a few times I would suggest you employ more professional people for your kitchendid not even apologise

Me and wife took my 3 year old son to soft play to be greeted with a £13 charge for him and a £10 charge for us to sit down and have a cup of tea jokers 😂😂😂 currently in loddon valleys new soft play £6.95 and Free to watch him …. Beware 😡

We booked at party at Jungle Mania in Woodley for yesterday. When we arrived the to start our party the lady said we weren’t booked in - cue panic. We double checked and realised we had booked it for a week later. No worries though, the ladies did some swapping around and completely wiped away our panic and our party went ahead! They couldn’t have been any more accommodating, welcoming and were always checking in with us to make sure everything was ok.
The children had a lovely time and were all suitably exhausted at the end! 100% recommended and will definitely be booking another party in the future

I only go there as my grandson wants to go. The fact that there are now no children of his age to play with suggests its a place we wont be going to again. While the party area looks lovely, it can't be said for the rest of the place. When you arrive you have to press a bell and wait as there appears to be only 2 members of staff on duty. There were 2 or 3 groups of people who wanted to leave but we all had to wait about 10 minutes to actually get in and out. Everything is using a card only which is not terribly user friendly. Obviously the staff can't be trusted with money! The place looks tired and getting to the toilet is a challenge. Not only do you have to lift a wooden block and then open a door which if someone fell against would collapse. You then have to climb some stairs and at the top of the stairs you are greeted with the same challenge. Then you have to walk to the back of the store to find the toilets. any desperate child or ganny would have wet themselves before they managed to find them. There is a lift but it has always been out of action when I have been there. I shall not be wasting my money going there again.

I completed several times about toilet state and always lack od toilet paper there.
It's very filthy! I send emails no reply!
I did as for head office contact details but never got it !!

Filthy and unsafe! Booked in advanced at the Chichester soft play location and walked straight in no staff monitoring this so anyone off the street could have walked in and played with the kids completely anomalously which is quite worrying. All the equipment was dirty and all the chairs tables and high chairs were filthy it was disgusting. I left very disappointed and explained on an email how terrible our experience was and requested a refund. This request was ignored and I was sent a gift voucher. With no intention of ever returning I then chased for a refund again and am now being ignored. Horrible place and terrible company and service.