Keen Reviews 

I have had a positive experience working with Keen. The platform is easy to use, payments have always been reliable, and I appreciate how simple it is to connect with clients who are looking for guidance. I also like that I have the flexibility to set my own schedule and work when it fits my availability. Overall, Keen has provided a professional environment that has made it easy for me to focus on helping people while building lasting connections with clients.

My experience as a Keen advisor of over 22 years is overwhelmingly positive. I love being available for my clients at any time I can be, and have a clientele that is global. Their customer service and tech support are outstanding (special shout-out to Jose !).

I thank Keen for the environment Keen provides us. I can not be the only one that gives my all to our readings. There are many great customers, but there are a few that are hurting who lash out at us when they have no one else to see their pain. We accept this as a company who promotes healing; however, trying to do our best is what we do. Take a reading that says he will contact in the next couple of days. Then something happens in his life that changes it to two weeks, but he did contact. We did our best at the time.

Keen has been a valuable platform for connecting with clients and building my business as an advisor - Belle-911. I appreciate the visibility, ease of communication, and the opportunity to serve clients from different backgrounds and locations.

My reason for giving four stars instead of five is the way difficult client situations and negative reviews are handled. Some clients choose an advisor without fully reading the advisor’s profile, expectations, or stated approach. When the reading does not match what they hoped to hear, the advisor may receive a negative review that does not fairly reflect the quality or integrity of the service provided.

I also believe more support is needed when dealing with clients who frequently move from advisor to advisor seeking repeated reassurance or a specific answer. These situations can create an unfair dynamic for advisors, particularly when the platform does not appear to consider the client’s overall history or pattern of behavior when reviewing complaints or feedback.

I understand the importance of allowing clients to share honest experiences, but I would like to see a more balanced review process that also protects professional advisors from harassment, misleading feedback, and repeated difficult-client patterns.

Overall, I value Keen and the opportunities it provides. With stronger advisor support and a more thoughtful approach to disputed reviews, I believe the platform could become even better for both clients and advisors.

I had a great reading with accuracy and insight .Everything was spot on and even with detailed info I didn't think the reader would get .Thank you for a great reading

I like Keen as they offer a lot of variety in regard to getting readings. I can try different ones and it lets me keep track of my favs for when I just want someone I know and trust. I find that the readers are nice and offer good food for thought. I will keep using keen forever !!

I have worked for multiple services over 36 years and Keen is hands down my favorite to work with!

Keen, your advisors deserve better.

Business has slowed to a level that is becoming genuinely concerning, while the site itself continues to have glitch after glitch. Customer lists and reading histories are messed up, profile photos cannot be reliably changed, and basic functions that advisors depend on every day are inconsistent. Then the weekend comes, and it feels as if support disappears—leaving the people who keep this platform running in a complete quandary.

Now there is talk of a rebrand and a new look, but what good is a prettier platform if the current one cannot run smoothly? A new coat of paint does not fix a website that is costing advisors business. Many of us have built strong reputations here. I carry a 4.9 average rating with stellar feedback, yet I can go hours—and sometimes days—without a single chat. That is not a lack of effort or quality on the advisor’s part. Something is broken.

Advisors pay Keen upwards of 65% of what we earn with the expectation that the platform will be maintained, promoted, and dependable. Instead, we are dealing with ongoing technical problems while watching our income disappear.

The tone has changed, too. The friendly, supportive emails have been replaced by messages that feel more like scolding sessions about what Keen believes advisors should be doing. We are told to avoid certain topics, yet we can be criticized for ending a chat when the customer wants to discuss nothing but prohibited subjects. Advisors are put in an impossible position and then treated as though we are the problem.

What we need is simple: a site that works efficiently, respectful communication from staff—especially through email—and the ability to run our own businesses without constant micromanagement of our skills and judgment.

Keen was built on its advisors. We are not asking for special treatment. We are asking for the reliable platform, professional respect, and real partnership we are already paying for.

****Edited to add- Keen has come in here since the review and refused to aknowledge my review of them and proceeded to get other "advisors" to come in and write great reviews to counteract this one in a power grab to boost their trust pilot rating, so instead of addressing the complaint they ignore and try to bury it. even made a point to thank the reviews and scroll past mine. Keen start acting above board! Stop trying to hide or deny the actions of your company. Have some accountability!

I have been an advisor on Keen since 2001 "25 years". They have a consistently been a strong supportive platfrom to work from. Keen has grown and evolved over the years, while maintaining a secure site with exellent adivsor and customer service.They really do thier best to make the Keen experience a positive one for both advisors and customers.

I have been on keen a long time 15 years now brought me out of being homeless this is the best service if your looking to read on a network I have also had a good experience with other readers too

The best advisor site # 1 I love keen they’re top notch excellent customer support and some amazing advisors

I've been with Keen for several years, and it's been an important part of my career. The platform has allowed me to connect with wonderful clients from all over while providing a reliable and professional experience. I've found the payments dependable, the website easy to navigate and support helpful when needed. If you're looking for a place to connect with experienced advisors, Keen offers a great selection and has been a positive platform for me.

Former Keen advisor here with hundreds of readings and very good reviews. I've had a rough year personally and logged in recently to find that I had been de-advisored after just 90 days of inactivity--without so much as an email from them. I messaged them multiple times and was ultimately told curtly,

"Since there have been no services sold in the past 90 days, your listings were set to inactive to keep things tidy and avoid confusion for our customers."

Clearly the issue was that I was not making them any money, so they dropped me to make room for more advisors--of which they already have a gross overage.

Potential advisors (and advisees) beware. There are other sites with less advisors with whom you won't have to sit waiting for chats to come through due to competing with a superfluous number of subpar, so-called psychics and other readers. Keen doesn't seem to have standards, with many advisors being new, without a significant number of reviews, or with fake/opaque profile photos. Maybe that's what Keen should pay attention to in order to 'keep things tidy and avoid confusion for [their] customers.'

**Since this and other unhappy Keen advisor reviews have posted, Keen has clearly solicited several 'unprompted' positive reviews in order to bump up their score on this website. A company with fair practices toward the ones making them their money wouldn't need to do these things, but it's just another example of what kind of company they are... profiting off of sad, heartbroken, anxious customers and the people who try to help them.

I am extremely disappointed with my experience applying to become a Keen Advisor.

I applied in January 2026 and completed every step that Keen requested. In March 2026, I completed the required background check and submitted all the requested information promptly.

Over the following months, I contacted support several times to ask for an update. Each time, I was told that my advisor listing was still in the review queue and that I should continue waiting for an email.

After waiting for approximately seven months, my application was finally rejected without any clear or specific explanation.

I understand that every company has the right to decide who they approve. My disappointment is not because I was rejected—it's because Keen kept me waiting for seven months, required me to complete a background check, repeatedly told me to keep waiting, and then rejected my application without transparency.

I believe applicants deserve timely decisions and honest communication. If my application was not going to be approved, I should have been informed much sooner instead of being kept waiting for months.

Unfortunately, this experience wasted a significant amount of my time and left me feeling that the application process was not handled fairly.

I've been a user for 12 years on Keen. I had a unpleasant experience with an advisor named "Lindsey Akashic reader". I've tried to complain and I get the emails from them unable to further with me. They need my correct email. It's the same never changed and showed them my profile with the right email, still not able to take my complaint. This psychic is unprofessional and muted me in a quick sentence after paying for a reading. So I hung up and called back got her again and she repeated the same info, never apologized and did the same stunt again. I was muted twice not disconnected. She should not be on KEEN for this exact childish unprofessional stunt. She blocked me when I tried to sent a message about the call trying to see if it was technical.
Get her off KEEN she doesn't have the aptitude to be a reader and care about the clients who call in.
KEEN needs to fix their email glitch on my profile is the same but they claim they cannot speak to me due to this. The support is awful and this Company has gone down hill on the these issues.

AWFUL. ABSOLUTELY GOD AWFUL. I had a keen account a while ago and forgot the password so I made a new one. I don’t remember it being this bad but I guess a lot can change in 6 years. They rlly just let anybody on that site. I tried 5 psychics, NONE got my situation. Just made stuff up that was completely false. I want my money back IN MY BANK, NOT as credit. Please go out of business

The biggest issue is Keen does not allow people to rate advisors after 7 days and all of their predictions are after 2-3 months. So far, all of the predictions I have received are wrong. Keen is a scam. So, be careful.

I'm changing my rating, only because keen updated my rating on one listing to a five star, and I really appreciate that, because my old good ratings are gone, there is still another listing that is a 3 star, would be great if that could be updated. I am reaching out to clients to leave a review, a lot of them don't. I hope my calls pick up. The last 2 days they have picked up, hoping it continues. I am really good at what I do, and I miss getting my calls. As advisors we really rely on our good ratings, It just looks good.

I love keen . It so wonderful to talk to my psychic that I have cause they are straight up with and tell me the truth.